DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
Choose all that apply: The BIOS Recovery 2 does not support recovery
from Select the correct responses and click submit. - Correct
AnswerEncrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - Correct
AnswerTablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the
computer? - Correct Answer-F12
1|Page
, DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
When to use RTC Reset? - Correct Answer-To recover from No POST/No
Boot
If the system is not booting into the operating system, how can you check if
the hard drive is detected? - Correct Answer-Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - Correct
Answer-In the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? - Correct
Answer-Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
2|Page
, DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One. - Correct Answer-True
If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select? - Correct
Answer-Recovery image from the external USB key
How will the Dell Command Utility Update help Customers? - Correct
Answer-Dell Command Utility Update will check online for the latest BIOS,
driver, Firmware and Dell Application updates for a system and also helps
to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - Correct
Answer-False
If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? - Correct Answer-Corrupt or
missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. -
Correct Answer-If the part has visible damage, do not use the part. Contact
3|Page
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
Choose all that apply: The BIOS Recovery 2 does not support recovery
from Select the correct responses and click submit. - Correct
AnswerEncrypted Hard Drive
Hard Disk Drive with password set
Choose all that apply: Identify Dell's product portfolios. - Correct
AnswerTablets
2-in-1 PCs
Laptops
Chrome
Desktops and All-in-Ones
Which key is used to access the one time boot menu while restarting the
computer? - Correct Answer-F12
1|Page
, DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
When to use RTC Reset? - Correct Answer-To recover from No POST/No
Boot
If the system is not booting into the operating system, how can you check if
the hard drive is detected? - Correct Answer-Go to BIOS
When would you run the RMA Shim tool on a Chromebook? - Correct
Answer-In the event of system board replacement
Choose all that apply: When encountered with a no POST situation, what
must technicians do prior to replacing the suspected failed part? - Correct
Answer-Reseat parts and cables.
Re-run diagnostic sequences with removal of individual parts to isolate
issue.
Capture the fault exhibited by running Diagnostics indicators, check for
Error Codes and check BIOS settings.
2|Page
, DELL CLIENT FOUNDATIONS STUDY GUIDE
EXAM QUESTIONS WITH CORRECT
SOLUTIONS 2025-2026
T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision,
XPS, and All-in-One. - Correct Answer-True
If recovery image from both system's primary hard drive and external USB
key is present, which image will the BIOS Recovery 2 tool select? - Correct
Answer-Recovery image from the external USB key
How will the Dell Command Utility Update help Customers? - Correct
Answer-Dell Command Utility Update will check online for the latest BIOS,
driver, Firmware and Dell Application updates for a system and also helps
to download and install the updates.
T/F: M.2 is a data transfer protocol while NVMe is the form factor. - Correct
Answer-False
If ePSA passes the hard drive test and still the system does not load the
operating system, what could the issue be? - Correct Answer-Corrupt or
missing operating system
Choose all that apply: Select all the steps involved in unpacking parts. -
Correct Answer-If the part has visible damage, do not use the part. Contact
3|Page
