USPS CLERK TEST QUESTIONS & ANSWERS
Who does same duties as SSA but also supports back office? - Answers :Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - Answers :The
supervisor
Who help customers identify mailing needs ensures customers complete required forms
before they reach the window, and answers customer questions - Answers :lobby
assistant
Why is our Postal Brand important? - Answers :customers have a choice. Retail is face
brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - Answers :If service
commitment is not met
What is the Postal Mission? - Answers :reliable, efficient, affordable delivery service that
connects businesses grow.
What is the Postal Vision? - Answers :all citizens to connect, businesses to grow, and
communities in a digital world.
How much of communication is devoted to listening - Answers :50%
What services does Postal Tracking Provide? - Answers :Date, Zip Code, and the time
delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined
with insurance purchased where? - Answers :Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? -
Answers :no
If a mail piece is insured over $500 what is required - Answers :signature
What is the most secure service the Postal System offers? - Answers :Registered Mail
Is signature confirmation available for mail addressed to APO/FPO destinations? -
Answers :No
What are the three postage statement payment methods? - Answers :Stamps, Postage
Meters, Permit Imprint
, Name the three Semi Postal Stamps the Postal Service offers - Answers :Breast Cancer
Research, Save Species, Alzheimer's
Gift cards can be insured for the FULL value only when mailed what? - Answers
:Registered
Cash On Delivery and Registered Mail items include what as a part of their service? -
Answers :Insurance
What is the study of stamps and postal materials? - Answers :Philately
Postage meters and PC Postage are collectively identified as what? - Answers :Postage
Evidencing Systems
How much can a customer send using Sure Money in one day? - Answers :$1500
Customers can purchase up to what amount in gift cards per day? - Answers :$500
How many ways can a customer submit a change-of-address order? - Answers :Post
Office, online, by mail
What are some barriers to effective listening? - Answers :noise, day dreaming,
preoccupied, info overload, environment, physical impairment, lack of interest
assumptions, defensiveness, evaluating and judging, clarification planning your
response.
What is the difference between verbal and nonverbal communication? - Answers
:Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - Answers
:No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - Answers :priority mail express,
priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - Answers :Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe
each one - Answers :Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot.
Oversized-Ground 5-9 108 inches up to 130
How do you build customer relationships? - Answers :Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the
best
Who does same duties as SSA but also supports back office? - Answers :Sales and
Services Distribution Associate SSDA
Who are responsible for ensuring that employees are properly trained - Answers :The
supervisor
Who help customers identify mailing needs ensures customers complete required forms
before they reach the window, and answers customer questions - Answers :lobby
assistant
Why is our Postal Brand important? - Answers :customers have a choice. Retail is face
brand. Customers confidence see our brand.
In what events can you get a refund on a PME package? - Answers :If service
commitment is not met
What is the Postal Mission? - Answers :reliable, efficient, affordable delivery service that
connects businesses grow.
What is the Postal Vision? - Answers :all citizens to connect, businesses to grow, and
communities in a digital world.
How much of communication is devoted to listening - Answers :50%
What services does Postal Tracking Provide? - Answers :Date, Zip Code, and the time
delivered
Insurance purchased at any Self-Service Kiosk, or at usps.com cannot be combined
with insurance purchased where? - Answers :Retail Counter
Can a clerk accept pre-canceled stamps for payment for insured mail services? -
Answers :no
If a mail piece is insured over $500 what is required - Answers :signature
What is the most secure service the Postal System offers? - Answers :Registered Mail
Is signature confirmation available for mail addressed to APO/FPO destinations? -
Answers :No
What are the three postage statement payment methods? - Answers :Stamps, Postage
Meters, Permit Imprint
, Name the three Semi Postal Stamps the Postal Service offers - Answers :Breast Cancer
Research, Save Species, Alzheimer's
Gift cards can be insured for the FULL value only when mailed what? - Answers
:Registered
Cash On Delivery and Registered Mail items include what as a part of their service? -
Answers :Insurance
What is the study of stamps and postal materials? - Answers :Philately
Postage meters and PC Postage are collectively identified as what? - Answers :Postage
Evidencing Systems
How much can a customer send using Sure Money in one day? - Answers :$1500
Customers can purchase up to what amount in gift cards per day? - Answers :$500
How many ways can a customer submit a change-of-address order? - Answers :Post
Office, online, by mail
What are some barriers to effective listening? - Answers :noise, day dreaming,
preoccupied, info overload, environment, physical impairment, lack of interest
assumptions, defensiveness, evaluating and judging, clarification planning your
response.
What is the difference between verbal and nonverbal communication? - Answers
:Verbal. Nonverbal, body language, facial expressions
What is the minimum and maximum weight of a package mailed priority mail? - Answers
:No minimum, maximum 70 lbs
Name 6 shipping services that the post office offers - Answers :priority mail express,
priority mail, first class package, ground, parcel return service, international
how can you obtain a PME label - Answers :Post Office online or kiosk
How many surcharges does the post office have for our shipping services? Describe
each one - Answers :Balloon Price-OM, zone 1-4 20 lbs 84 inches. Ground-zone 5-9 20
lbs over 84 inches. Dimensional Weight-PM zones 5-9 that exceed 1 cubic foot.
Oversized-Ground 5-9 108 inches up to 130
How do you build customer relationships? - Answers :Positive attitude, listening,
communication, adapt to change, product knowledge, listen to your customer, be the
best
