TEST BANK For Human Resources Management in Canada, 15th Canadian Edition, Verified Chapters 1 - 17, Complete Newest Version

c




TEST BANK For
c c c




Human Resources Management in Canada
c c c c




15th Canadian Edition by Gary Dessler
c c c c c




c Chapters 1 - 17
c c c

,c

, c




Answers are at the end of each Chapter
c c c c c c c




Chapter 1c




MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
c c c c c c c c c c c c c


1) Human resources management refers to: c c c c


A) the management of people in organizations.
c c c c c


B) concepts and techniques for organizing work activities. c c c c c c


C) all managerial activities.
c c


D) concepts and techniques used in leading people at work. c c c c c c c c


E) management techniques for controlling people at work. c c c c c c




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
c c c c c c c c c c c c c


A) physical capital. c


B) management's philosophy. c


C) human capital. c


D) production capital. c


E) cultural diversity. c




3) Human resources practices that support strategy include:
c c c c c c


A) performance management. c


B) production scheduling. c


C) policies and procedures. c c


D) staffing practices. c


E) rewards practices. c




4) A company utilizes a system to measure the impact of Human Resources which balances measures relating
c c c c c c c c c c c c c c c


to financial results, customers, internal business processes and human capital management. This system is knows
c c c c c c c c c c c c c c c


as the:
c c


A) HRIS.
B) balanced strategy. c


C) Human Capital Index. c c


D) balanced scorecard. c


E) none of the above. c c c




5) You have been tasked with building employee engagement at the firm you work for. Strategic human
c c c c c c c c c c c c c c c


resources initiatives you would consider implementing include:
c c c c c c c


A) employee recognition programs and management development programs.
c c c c c c


B) diversity programs. c


C) employee recognition programs. c c


D) employee relations activity. c c


E) job design indicators.
c c




6) HR department staff members are traditionally involved in key operational responsibilities. Which of the
c c c c c c c c c c c c c


following is an operational responsibility?
c c c c c


A) setting goals and objectives c c c


B) collecting metrics c


C) analyzing metrics c


D) interpreting human right laws c c c


E) interpreting health and safety legislation c c c c

, c




7) Being completely familiar with employment legislation, HR policies and procedures, collective
c c c c c c c c c c


agreements, and the outcome of recent arbitration hearings and court decisions is most closely related with which
c c c c c c c c c c c c c c c c c


of the following HR activities?
c c c c c




A) serving as a consultant c c c


B) formulating policies and procedures c c c


C) offering advice c


D) providing services c


E) serving as a change agent c c c c




8) The practice of contracting with outside vendors to handle specified functions on a permanent basis is
c c c c c c c c c c c c c c c


known as
c c


A) hiring temporary employees. c c


B) payroll and benefits administration. c c c


C) contract administration. c


D) outsourcing.
E) labour-management relations. c




9) The company's plan for how it will balance its internal strengths and weaknesses with external
c c c c c c c c c c c c c c


opportunities and threats in order to maintain competitive advantage is known as
c c c c c c c c c c c c


A) HR strategy. c


B) strategy.
C) environmental scanning. c


D) policies and procedures. c c


E) none of the above. c c c




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify
c c c c c c c c c c c c c c


competitor compensation and incentive plans, information about pending legislative changes and availability of
c c c c c c c c c c c c c


talent in the labour market for the upcoming strategic planning meeting. Rita was conducting:
c c c c c c c c c c c c c c


A) environmental scanning. c


B) an employee engagement survey.
c c c


C) an external market survey.
c c c


D) an envrionmental study.
c c


E) an external opportunities/threats study.
c c c




11) The HR manager of Smith & Yu company was heavily involved in a downsizing exercise of the company's
c c c c c c c c c c c c c c c c c


sales force due to an economic downturn. He was also involved in arranging for outplacement services and
c c c c c c c c c c c c c c c c c


employee retention programs as well as restructuring of the business following the downsizing. This is an example
c c c c c c c c c c c c c c c c c


of HR's role in:
c c c c


A) formulating strategy. c


B) operational activities. c


C) environmental scanning. c


D) environmental scanning and executing strategy. c c c c


E) executing strategy. c




12) The core values, beliefs, and assumptions that are widely shared by members of an organization are known
c c c c c c c c c c c c c c c c


as:
c


A) organizational climate. c


B) the strategic plan.
c c


C) the mission statement.
c c


D) organizational culture. c


E) the pervading atmosphere.
c c