FIVE GUYS MANAGER CERTIFICATION QUESTIONS
Where did Five Guys first open up? - Answers :Arlington, Virginia
What year did five guys first open? (its on the black hat) - Answers :1986
From the years 1986-2001? - Answers :Five Guys opens five locations around the DC
metro area, perfects their business, and starts to build a cult-like following.
What happened in the year 2002? - Answers :Five Guys decides DC metro-area
residents shouldn't be the only ones to experience their burgers and start to franchise in
Virginia and Maryland.
At what volume should music be at? - Answers :Music should be set at an appropriate
level. It should be easy to hear the person next to you, but not the tables across the
room.
How should the lighting be at five guys? - Answers :Lighting should be bright and
inviting. There should never be a burned-out light bulb in Five Guys.
At what level should trash cans be changed? - Answers :Trash cans should never be
more than half full.
How should trash cans be emptied? - Answers :They should be wheeled to the back to
be changed. Trash cans should never be changed in front of the customer.
How should potatoes be stacked? How tall should they be stacked? - Answers
:Potatoes should be stacked "Lincoln log" style. They can be stacked 5 high against a
wall or window and 4 high when free-standing.
How high can peanut oil be stacked? - Answers :Boxes of peanut oil should never be
stacked more than 2 high.
What is to be done with empty dunnage racks? (the metal racks that the potatoes go
on) - Answers :No empty dunnage racks should be in the dining area. Empty dunnage
racks should be taken to an out of the way area in the back.
What is done with peanut boxes? - Answers :There should be 2 open and available
boxes of peanuts. They should always be at least ¾ full and should have a 5 oz. metal
scoop.
How much of the potato boats are to be in each box? - Answers :¼ sleeve of peanut
boats available.
,How should the comment board be kept? - Answers :The comment board should be in
an easily accessible location and should be stocked with unlined comment cards and
crayons.
Where should the laminated toppings card be? - Answers :There should be a laminated
toppings card available at each register. This should be available to the customers.
How should the tip jar be kept? - Answers :A tip jar labeled TIPS with a black sharpie
should be available next to the registers.
How much money should be in the tip jar in the morning and why? - Answers :The tip jar
should be spiked with 5 one dollar bills to encourage tipping.
What is the temperature range that cold food must be kept at? - Answers :Cold foods
must be stored between 33° to 41°F / 0.6° to 5°C.
What is the temperature range that hot food must be kept at? - Answers :Hot foods
must be stored above 140°F / 60°C.
Cold foods must return to the temperature safety zone within ___ hours. - Answers :2
All shelving must be ____ how many inches above the ground? - Answers :6 inches
When should one change their gloves? - Answers :Always change gloves after leaving
the kitchen or if gloves become dirty. Change gloves when you switch positions
especially from POS to another position. Always change gloves after placing meat on
the grill.
What are the forms of contamination in a restaurant? - Answers :Biological, physical,
and chemical.
What happened in the year 2003? - Answers :Five Guys sells out of franchise territory
within 18 months and starts to open the rest of the country for franchise rights.
2003 - Present - Answers :Five Guys continues to expand.
How many different ways can someone order a hamburger. - Answers :There are over
250,000 possible ways to order a burger at Five Guys.
What type of beef do we use? - Answers :We use only 100% all-American fresh ground
beef, with the exception of Canada and the UK where the meat is local
Are there freezers at Five guys? Is anything ever frozen? - Answers :There are no
freezers at Five Guys, just coolers. Nothing is ever frozen.
What oil do we use for the fries? - Answers :Peanut Oil
, Where do we get our potatoes from? - Answers :Only above the 42th parallel.
Does our menu contain trans fat? - Answers :Nope
What are the five guys first names? - Answers :The Five Guys are Jim, Matt, Chad, Ben
and Tyler.
Customer perception of Five Guys starts where? - Answers :Customer perception of
Five Guys starts in the parking lot. The parking lot and curb in front of Five Guys should
be clean with no debris, trash, cigarette butts, etc
True or false, grease stains are allowed as long as they are out side of the doors. -
Answers :False. There should never be a grease stain in front of the doors.
During inclement weather what should be done? - Answers :During inclement weather
you should place wet floor signs and mats at all entrances.
How should our doors look? - Answers :Doors should be clean and smudge free.
How many neon open signs should be at ever five guys? - Answers :2
What types of signage should be at every door? - Answers :There should be signage
with the hours of operation, the store's phone number, and on-line ordering visible
outside the restaurant.
Define biological contamination. - Answers :When hazardous microorganisms called
"pathogens" are passed on to food.
Define physical contamination. - Answers :When hazardous foreign or naturally
occurring objects are introduced to food.
Define chemical contamination. - Answers :When cleaning/sanitizing agents
contaminate food due to improper use or storage.
The six pathogens that require exclusion of a food handler from work are? - Answers
:Shigellosis, Salmonella, Salmonella (non-Typhoidal), E. Coli, Hepatitis A, and
Norovirus.
True or false Managers will be asked to list all six pathogens during a Steritech audit. -
Answers :true
True or false, Employees exhibiting symptoms of a foodborne illness should not be
excluded from the restaurant. - Answers :false
Where did Five Guys first open up? - Answers :Arlington, Virginia
What year did five guys first open? (its on the black hat) - Answers :1986
From the years 1986-2001? - Answers :Five Guys opens five locations around the DC
metro area, perfects their business, and starts to build a cult-like following.
What happened in the year 2002? - Answers :Five Guys decides DC metro-area
residents shouldn't be the only ones to experience their burgers and start to franchise in
Virginia and Maryland.
At what volume should music be at? - Answers :Music should be set at an appropriate
level. It should be easy to hear the person next to you, but not the tables across the
room.
How should the lighting be at five guys? - Answers :Lighting should be bright and
inviting. There should never be a burned-out light bulb in Five Guys.
At what level should trash cans be changed? - Answers :Trash cans should never be
more than half full.
How should trash cans be emptied? - Answers :They should be wheeled to the back to
be changed. Trash cans should never be changed in front of the customer.
How should potatoes be stacked? How tall should they be stacked? - Answers
:Potatoes should be stacked "Lincoln log" style. They can be stacked 5 high against a
wall or window and 4 high when free-standing.
How high can peanut oil be stacked? - Answers :Boxes of peanut oil should never be
stacked more than 2 high.
What is to be done with empty dunnage racks? (the metal racks that the potatoes go
on) - Answers :No empty dunnage racks should be in the dining area. Empty dunnage
racks should be taken to an out of the way area in the back.
What is done with peanut boxes? - Answers :There should be 2 open and available
boxes of peanuts. They should always be at least ¾ full and should have a 5 oz. metal
scoop.
How much of the potato boats are to be in each box? - Answers :¼ sleeve of peanut
boats available.
,How should the comment board be kept? - Answers :The comment board should be in
an easily accessible location and should be stocked with unlined comment cards and
crayons.
Where should the laminated toppings card be? - Answers :There should be a laminated
toppings card available at each register. This should be available to the customers.
How should the tip jar be kept? - Answers :A tip jar labeled TIPS with a black sharpie
should be available next to the registers.
How much money should be in the tip jar in the morning and why? - Answers :The tip jar
should be spiked with 5 one dollar bills to encourage tipping.
What is the temperature range that cold food must be kept at? - Answers :Cold foods
must be stored between 33° to 41°F / 0.6° to 5°C.
What is the temperature range that hot food must be kept at? - Answers :Hot foods
must be stored above 140°F / 60°C.
Cold foods must return to the temperature safety zone within ___ hours. - Answers :2
All shelving must be ____ how many inches above the ground? - Answers :6 inches
When should one change their gloves? - Answers :Always change gloves after leaving
the kitchen or if gloves become dirty. Change gloves when you switch positions
especially from POS to another position. Always change gloves after placing meat on
the grill.
What are the forms of contamination in a restaurant? - Answers :Biological, physical,
and chemical.
What happened in the year 2003? - Answers :Five Guys sells out of franchise territory
within 18 months and starts to open the rest of the country for franchise rights.
2003 - Present - Answers :Five Guys continues to expand.
How many different ways can someone order a hamburger. - Answers :There are over
250,000 possible ways to order a burger at Five Guys.
What type of beef do we use? - Answers :We use only 100% all-American fresh ground
beef, with the exception of Canada and the UK where the meat is local
Are there freezers at Five guys? Is anything ever frozen? - Answers :There are no
freezers at Five Guys, just coolers. Nothing is ever frozen.
What oil do we use for the fries? - Answers :Peanut Oil
, Where do we get our potatoes from? - Answers :Only above the 42th parallel.
Does our menu contain trans fat? - Answers :Nope
What are the five guys first names? - Answers :The Five Guys are Jim, Matt, Chad, Ben
and Tyler.
Customer perception of Five Guys starts where? - Answers :Customer perception of
Five Guys starts in the parking lot. The parking lot and curb in front of Five Guys should
be clean with no debris, trash, cigarette butts, etc
True or false, grease stains are allowed as long as they are out side of the doors. -
Answers :False. There should never be a grease stain in front of the doors.
During inclement weather what should be done? - Answers :During inclement weather
you should place wet floor signs and mats at all entrances.
How should our doors look? - Answers :Doors should be clean and smudge free.
How many neon open signs should be at ever five guys? - Answers :2
What types of signage should be at every door? - Answers :There should be signage
with the hours of operation, the store's phone number, and on-line ordering visible
outside the restaurant.
Define biological contamination. - Answers :When hazardous microorganisms called
"pathogens" are passed on to food.
Define physical contamination. - Answers :When hazardous foreign or naturally
occurring objects are introduced to food.
Define chemical contamination. - Answers :When cleaning/sanitizing agents
contaminate food due to improper use or storage.
The six pathogens that require exclusion of a food handler from work are? - Answers
:Shigellosis, Salmonella, Salmonella (non-Typhoidal), E. Coli, Hepatitis A, and
Norovirus.
True or false Managers will be asked to list all six pathogens during a Steritech audit. -
Answers :true
True or false, Employees exhibiting symptoms of a foodborne illness should not be
excluded from the restaurant. - Answers :false
