TEST BANK FOR HUMAN RESOURCES MANAGEMENT IN CANADA BY DESSLER G,COLE

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TEST BANKFor
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HumanResources ManagementinCanada
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15thCanadianEditionbyGaryDessler
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r Chapters1-17 r r r

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Answers are at the end of each Chapter
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Chapter 1 r




MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.
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1) Human resources management refers to: r r r r




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities. r r r r r r




C) all managerial activities.
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D) concepts and techniques used in leading people at work. r r r r r r r r




E) management techniques for controlling people at work. r r r r r r




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. r




B) management's philosophy. r




C) human capital. r




D) production capital. r




E) cultural diversity. r




3) Human resources practices that support strategyinclude: r r r r r r




A) performance management. r




B) production scheduling. r




C) policies and procedures. r r




D) staffing practices. r




E) rewards practices. r




4) A companyutilizes a system to measure the impact ofHuman Resources which balances measures relating to finan
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cial results, customers, internal business processes and human capital management. This system is knows as the:
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A) HRIS.
B) balanced strategy. r




C) Human Capital Index. r r




D) balanced scorecard. r




E) none of the above. r r r




5) You have been tasked with buildingemployee engagement at the firm you work for. Strategic human resourc
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es initiatives you would consider implementing include:
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A) employee recognition programs and management development programs. r r r r r r




B) diversityprograms. r




C) employee recognition programs. r r




D) employee relations activity. r r




E) job design indicators. r r




6) HR department staff members are traditionallyinvolved in keyoperational responsibilities. Which of the follow
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ing is an operational responsibility?
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A) setting goals and objectives r r r




B) collectingmetrics r




C) analyzing metrics r




D) interpreting human right laws r r r




E) interpreting health and safetylegislation r r r r

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7) Being completely familiar with employment legislation, HR policies and procedures, collective agreements, an
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d the outcome of recent arbitration hearings and court decisions is most closelyrelated with which of the following HR acti
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vities?

A) serving as a consultant r r r




B) formulating policies and procedures r r r




C) offering advice r




D) providing services r




E) serving as a change agent r r r r




8) The practice of contracting with outside vendors to handle specified functions on apermanent basis is known
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as
A) hiring temporaryemployees. r r




B) payroll and benefits administration. r r r




C) contract administration. r




D) outsourcing.
E) labour-management relations. r




9) The company's plan for how it will balance its internal strengths and weaknesses with external opport
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unities and threats in order to maintain competitive advantage is known as
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A) HR strategy. r




B) strategy.
C) environmental scanning. r




D) policies and procedures. r r




E) none of the above. r r r




10) Rita is the HR Director of a manufacturing company. She recently undertook research to identify competitor co
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mpensation and incentiveplans, information about pendinglegislative changes and availabilityof talent in the labour m
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arket for the upcoming strategic planning meeting. Rita was conducting:
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A) environmental scanning. r




B) an employee engagement survey.
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C) an external market survey. r r r




D) an envrionmental study. r r




E) an external opportunities/threats study.
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11) The HR manager of Smith & Yu companywas heavilyinvolved in a downsizing exercise of the company's sales for
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ce due to an economic downturn. He was also involved in arranging for outplacement services and employee retention pro
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grams as well as restructuringof the business followingthe downsizing. This is an example of HR's role in:
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A) formulatingstrategy. r




B) operational activities. r




C) environmental scanning. r




D) environmental scanning and executing strategy. r r r r




E) executing strategy. r




12) The core values, beliefs, and assumptions that are widelyshared bymembers of an organization are known as:
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A) organizational climate. r




B) the strategic plan.
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C) the mission statement.
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D) organizational culture. r




E) the pervading atmosphere.
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