BUSOBA 3230 Exam 1 UPDATED ACTUAL
Exam Questions and CORRECT Answers
Operations Management is defined as "The systematic design, direction, and control of processes
that transform inputs into services and products for internal, as well as external, customers".
Therefore, operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations - CORRECT ANSWER - All Industries
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her home.
She is therefore a customer of Sherwin-Williams and is ___________________________ in the
supply chain.
strategic
competitive
upstream
downstream - CORRECT ANSWER - downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
,if the appointment is missed, it can not be stored for another time.
there is very little customer involvement. - CORRECT ANSWER - if the appointment is
missed, it can not be stored for another time.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in the
United States. In a recent advertisement aired on local television, Aldi claims: "you will like our
products but love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners - CORRECT ANSWER - Products
are order qualifiers, price is an order winner
Based on the operational decisions discussed in the in-class video, what appear to be the
competitive priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery
High variety product and speed of experience
Consistent quality product and fast delivery speed - CORRECT ANSWER - Top quality
product and top quality experience
, The design, operation, and improvement of the systems that create and deliver the firm's primary
products and services. - CORRECT ANSWER - Operations and supply chain management
(OSCM)
One or more activities that transform inputs into outputs. - CORRECT ANSWER -
processes
list the 5 supply chain processes - CORRECT ANSWER - 1. planning
2. Sourcing
3. Making
4. Delivering
5. Returning
consists of the processes needed to operate an existing supply chain strategically. Here a firm
must determine how anticipated demand will be met with available resources - CORRECT
ANSWER - planning
involves the selection of suppliers that will deliver the goods and services needed to create the
firms product - CORRECT ANSWER - sourcing
where the major product is produced or the service is provided - CORRECT ANSWER -
making
aka logistics processes - CORRECT ANSWER - delivering
involves processes for receiving worn-out, defective and excess products back from customers
and support for customers who have problems with delivered products - CORRECT
ANSWER - returning
Exam Questions and CORRECT Answers
Operations Management is defined as "The systematic design, direction, and control of processes
that transform inputs into services and products for internal, as well as external, customers".
Therefore, operations management only apply in these industries:
Healthcare
All Industries
Government
Manufacturing
Financial Services
Non-Profit Organizations - CORRECT ANSWER - All Industries
Professor Newsom purchases paint from Sherwin-Williams Store when redecorating her home.
She is therefore a customer of Sherwin-Williams and is ___________________________ in the
supply chain.
strategic
competitive
upstream
downstream - CORRECT ANSWER - downstream
Getting a haircut is more like a service process because:
the haircut is tangible.
the quality is very objective and easy to measure.
,if the appointment is missed, it can not be stored for another time.
there is very little customer involvement. - CORRECT ANSWER - if the appointment is
missed, it can not be stored for another time.
Headquartered in Germany, Aldi is one of the fastest growing discount supermarkets in the
United States. In a recent advertisement aired on local television, Aldi claims: "you will like our
products but love our prices." Which of the following is most true for Aldi?
Neither products or price are order winners
Both products and price are order winners
Products are order qualifiers, price is an order winner
Price is an order qualifier, products are order winners - CORRECT ANSWER - Products
are order qualifiers, price is an order winner
Based on the operational decisions discussed in the in-class video, what appear to be the
competitive priorities for Jeni's?
Top quality product and top quality experience
Low cost product and on time delivery
High variety product and speed of experience
Consistent quality product and fast delivery speed - CORRECT ANSWER - Top quality
product and top quality experience
, The design, operation, and improvement of the systems that create and deliver the firm's primary
products and services. - CORRECT ANSWER - Operations and supply chain management
(OSCM)
One or more activities that transform inputs into outputs. - CORRECT ANSWER -
processes
list the 5 supply chain processes - CORRECT ANSWER - 1. planning
2. Sourcing
3. Making
4. Delivering
5. Returning
consists of the processes needed to operate an existing supply chain strategically. Here a firm
must determine how anticipated demand will be met with available resources - CORRECT
ANSWER - planning
involves the selection of suppliers that will deliver the goods and services needed to create the
firms product - CORRECT ANSWER - sourcing
where the major product is produced or the service is provided - CORRECT ANSWER -
making
aka logistics processes - CORRECT ANSWER - delivering
involves processes for receiving worn-out, defective and excess products back from customers
and support for customers who have problems with delivered products - CORRECT
ANSWER - returning
