BUSOBA 3230 Exam 1 UPDATED Exam
Questions and CORRECT Answers
operations and supply chain management - CORRECT ANSWER - the design, operation,
and improvement of the systems that create and deliver the firm's primary products and services
OSCM is concerned with - CORRECT ANSWER - the management of the entire system
that produces a product or delivers a service
"Operations" refers to - CORRECT ANSWER - manufacturing and service processes used
to transform resources employed by a firm into products desired by customers
supply chain refers to - CORRECT ANSWER - processes that move information and
material to and from the manufacturing and service processes of the firm
process - CORRECT ANSWER - one or more activities that transform inputs into outputs
service characteristics - CORRECT ANSWER - intangibility, inseparability, heterogeneity
(they vary!), perishability
goods characteristics - CORRECT ANSWER - tangible, standardized, production separate
from consumption, nonperishable
Goods-services continuum - CORRECT ANSWER - Pure goods (food products,
chemicals, mining)
core goods (appliances, auto mobiles, data storage systems)
core services (hotels, airlines, internet service providers)
pure services (university, medical, investment)
, manufacturing strategy paradigm - CORRECT ANSWER - emphasizes how a factory's
capabilities could be used strategically to gain advantage over a competing company
lean manufacturing - CORRECT ANSWER - to achieve high customer service with
minimum levels of inventory investment
Just-in-time (JIT) - CORRECT ANSWER - An integrated set of activities designed to
achieve high-volume production using minimal inventories of parts that arrive exactly when they
are needed.
Total Quality Control (TQC) - CORRECT ANSWER - aggressively seeks to eliminate
causes of production defects
service quality and productivity - CORRECT ANSWER - The unique approach to quality
and productivity pioneered by McDonald's has been so successful that it stands as a reference
point in thinking about how to deliver high-volume standardized services.
Total Quality Management (TQM) - CORRECT ANSWER - managing the entire
organization so that it excels on all dimensions of products and services that are important to the
customer
Business Process Reengineering - CORRECT ANSWER - seeks to make revolutionary
changes as opposed to evolutionary changes
Six Sigma - CORRECT ANSWER - A statistical term to describe the quality goal of no
more than 3.4 defects out of every million units. Also refers to a quality improvement philosophy
and program.
supply chain management - CORRECT ANSWER - apply a total system approach to
managing the flow of information, materials, and services from raw material suppliers through
factories and warehouses to the end customer
Questions and CORRECT Answers
operations and supply chain management - CORRECT ANSWER - the design, operation,
and improvement of the systems that create and deliver the firm's primary products and services
OSCM is concerned with - CORRECT ANSWER - the management of the entire system
that produces a product or delivers a service
"Operations" refers to - CORRECT ANSWER - manufacturing and service processes used
to transform resources employed by a firm into products desired by customers
supply chain refers to - CORRECT ANSWER - processes that move information and
material to and from the manufacturing and service processes of the firm
process - CORRECT ANSWER - one or more activities that transform inputs into outputs
service characteristics - CORRECT ANSWER - intangibility, inseparability, heterogeneity
(they vary!), perishability
goods characteristics - CORRECT ANSWER - tangible, standardized, production separate
from consumption, nonperishable
Goods-services continuum - CORRECT ANSWER - Pure goods (food products,
chemicals, mining)
core goods (appliances, auto mobiles, data storage systems)
core services (hotels, airlines, internet service providers)
pure services (university, medical, investment)
, manufacturing strategy paradigm - CORRECT ANSWER - emphasizes how a factory's
capabilities could be used strategically to gain advantage over a competing company
lean manufacturing - CORRECT ANSWER - to achieve high customer service with
minimum levels of inventory investment
Just-in-time (JIT) - CORRECT ANSWER - An integrated set of activities designed to
achieve high-volume production using minimal inventories of parts that arrive exactly when they
are needed.
Total Quality Control (TQC) - CORRECT ANSWER - aggressively seeks to eliminate
causes of production defects
service quality and productivity - CORRECT ANSWER - The unique approach to quality
and productivity pioneered by McDonald's has been so successful that it stands as a reference
point in thinking about how to deliver high-volume standardized services.
Total Quality Management (TQM) - CORRECT ANSWER - managing the entire
organization so that it excels on all dimensions of products and services that are important to the
customer
Business Process Reengineering - CORRECT ANSWER - seeks to make revolutionary
changes as opposed to evolutionary changes
Six Sigma - CORRECT ANSWER - A statistical term to describe the quality goal of no
more than 3.4 defects out of every million units. Also refers to a quality improvement philosophy
and program.
supply chain management - CORRECT ANSWER - apply a total system approach to
managing the flow of information, materials, and services from raw material suppliers through
factories and warehouses to the end customer
