BSW3701
ASSIGNMENT 1 2025
UNIQUE NO.
DUE DATE: 9 MAY 2025
,BSW3701 – Assignment 1 (2025)
Unique Number: [Insert your unique number]
Due Date: 9 May 2025
Module: Case Work – Theories, Approaches, and Models
Question 1: How will you use empathy to build respect and trust in a helping
relationship with Faith? (2 marks)
To build respect and trust with Faith, I would actively listen to her without judgment and
respond with compassion. By acknowledging her emotions and validating her
experiences, I create a safe and supportive environment. Phrases like, “It sounds like
this has been very difficult for you,” can show that I understand and care. This approach
helps Faith feel seen, respected, and more willing to open up.
Question 2: Five different types of listening and practical examples (5 marks)
Active Listening
I would give Faith my full attention—maintaining eye contact, nodding, and using
prompts like “Go on” or “I understand” to show I’m engaged.
Reflective Listening
After Faith speaks, I would rephrase her words to confirm understanding. For
example: “It seems like you're feeling exhausted and unsupported.”
, Empathetic Listening
I would listen to how Faith is feeling, not just to her words. If she sounds sad or
hopeless, I would say something like, "It sounds like you're feeling very alone
after all these changes."
Critical Listening
Here, I would listen carefully for important facts or information, like when she tells
me about her financial situation or her children's needs. This helps me know what
kind of help she needs.
Appreciative Listening
I would also listen for moments of strength and hope in her story — like if she
talks about how much she loves her children — and I would acknowledge and
encourage those positives by saying, "It’s amazing how you keep putting your
children first despite everything."
3) As an enabler, how will you assist Faith in articulating her needs? (3)
As an enabler, I would help Faith express what she truly needs by asking gentle, open-
ended questions like, "What are the biggest challenges you are facing right now?" or "If
you could change one thing in your life, what would it be?" I would reassure her that it’s
okay to speak openly and remind her that asking for help shows strength, not
weakness. Sometimes people don’t even realise what they need until someone walks
beside them and helps them sort through their feelings — and that's the role I would
play.
4) Select one assessment tool to support Faith and explain why. (2)
I would use the Family Needs Assessment Tool. This tool looks at all the important
areas of a family's life — like emotional needs, financial needs, and parenting support. I
think it’s the best choice because Faith’s situation is complex: she’s facing emotional,
ASSIGNMENT 1 2025
UNIQUE NO.
DUE DATE: 9 MAY 2025
,BSW3701 – Assignment 1 (2025)
Unique Number: [Insert your unique number]
Due Date: 9 May 2025
Module: Case Work – Theories, Approaches, and Models
Question 1: How will you use empathy to build respect and trust in a helping
relationship with Faith? (2 marks)
To build respect and trust with Faith, I would actively listen to her without judgment and
respond with compassion. By acknowledging her emotions and validating her
experiences, I create a safe and supportive environment. Phrases like, “It sounds like
this has been very difficult for you,” can show that I understand and care. This approach
helps Faith feel seen, respected, and more willing to open up.
Question 2: Five different types of listening and practical examples (5 marks)
Active Listening
I would give Faith my full attention—maintaining eye contact, nodding, and using
prompts like “Go on” or “I understand” to show I’m engaged.
Reflective Listening
After Faith speaks, I would rephrase her words to confirm understanding. For
example: “It seems like you're feeling exhausted and unsupported.”
, Empathetic Listening
I would listen to how Faith is feeling, not just to her words. If she sounds sad or
hopeless, I would say something like, "It sounds like you're feeling very alone
after all these changes."
Critical Listening
Here, I would listen carefully for important facts or information, like when she tells
me about her financial situation or her children's needs. This helps me know what
kind of help she needs.
Appreciative Listening
I would also listen for moments of strength and hope in her story — like if she
talks about how much she loves her children — and I would acknowledge and
encourage those positives by saying, "It’s amazing how you keep putting your
children first despite everything."
3) As an enabler, how will you assist Faith in articulating her needs? (3)
As an enabler, I would help Faith express what she truly needs by asking gentle, open-
ended questions like, "What are the biggest challenges you are facing right now?" or "If
you could change one thing in your life, what would it be?" I would reassure her that it’s
okay to speak openly and remind her that asking for help shows strength, not
weakness. Sometimes people don’t even realise what they need until someone walks
beside them and helps them sort through their feelings — and that's the role I would
play.
4) Select one assessment tool to support Faith and explain why. (2)
I would use the Family Needs Assessment Tool. This tool looks at all the important
areas of a family's life — like emotional needs, financial needs, and parenting support. I
think it’s the best choice because Faith’s situation is complex: she’s facing emotional,
