DELL CLIENT FOUNDATION CORRECT
100%
Which of these are a part of the recommended practices while attending service calls?
(Select 2) - ANSWER Whenever possible, swap with a good known part to test
functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER
ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - ANSWER Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______.
(Select 2) - ANSWER Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - ANSWER
Power on the system. When the Dell logo appears, tap the F12 key to access the one-
time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of
the system? - ANSWER Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select
2) - ANSWER AC Adapter
Frayed pins
You have reached the customer site to replace SSD. What will be your first logical step
in attending this service call? - ANSWER Run ePSA or SupportAssist diagnostics.
100%
Which of these are a part of the recommended practices while attending service calls?
(Select 2) - ANSWER Whenever possible, swap with a good known part to test
functionality.
Hard drive/SSD failures can be confirmed by running ePSA or SupportAssist | Onboard
Diagnostics Quick Test.
Which of the following are the Pre-boot system diagnostics? (Select 2) - ANSWER
ePSA.
SupportAssist | On-board Diagnostics.
Select the steps involved in unpacking parts. (Select 2) - ANSWER Place the box on a
secure surface and break the tamper proof seal with a safe tool. Carefully open the
package top or lid.
All parts must be handled by lifting and holding from the edges or sides. Avoid touching
the surface or bottom of the parts.
The BIOS Recovery (via HDD) does not support recovery from _________ and ______.
(Select 2) - ANSWER Hard Disk Drive with password set.
Encrypted Hard Drive.
How do you access BIOS/System Setup using F12 method? (Select 2) - ANSWER
Power on the system. When the Dell logo appears, tap the F12 key to access the one-
time boot menu.
Select BIOS Setup on the menu and press the Enter key.
Which of these is the recommended combination for cleaning electronic components of
the system? - ANSWER Isopropyl alcohol and lint free cloth
Which out of these is a probable point of failure for a no power issue in laptops? (Select
2) - ANSWER AC Adapter
Frayed pins
You have reached the customer site to replace SSD. What will be your first logical step
in attending this service call? - ANSWER Run ePSA or SupportAssist diagnostics.
