IT: C954 ITIM 5530 Information
Technology Management
Final Assessment Review
Questions & Solutions
2025
©2025
, Question 1 (Multiple Choice)
Case Study:
A multinational corporation’s board is planning to adopt a governance
framework that integrates IT strategy, risk management, and
performance measurement. They wish to align the IT function more
closely with business objectives while controlling risk and ensuring
compliance.
Question:
Which IT governance framework is most suitable for achieving these
goals?
a) ITIL
b) TOGAF
c) COBIT
d) Six Sigma
Correct ANS: c) COBIT
Rationale:
COBIT (Control Objectives for Information and Related Technologies) is a
comprehensive framework focused on aligning IT processes with
business goals, managing risk, and delivering measurable performance.
Unlike ITIL (focused on service management) or TOGAF (focused on
enterprise architecture), COBIT addresses governance holistically.
---
Question 2 (Fill in the Blank)
Case Study:
A large healthcare organization is embarking on a digital transformation
initiative. Senior management emphasizes the need for IT initiatives to
directly support strategic business goals and deliver measurable value.
©2025
, Question:
The process of ensuring that IT investments align with business
objectives and deliver tangible value is known as ______.
Correct ANS: IT alignment
Rationale:
IT alignment refers to the strategic integration of IT with the business’s
goals and objectives. It is a critical concept for ensuring that technology
investments result in competitive advantage and efficient resource
utilization.
---
Question 3 (True/False)
Case Study:
A global retailer has recently adopted agile project management
practices to speed up its IT project delivery. The teams hold daily stand-
ups, work in iterative cycles, and regularly refine product backlogs.
Question:
True or False: Agile project management methodologies enable IT teams
to more rapidly adapt to change and continuously deliver incremental
value to the business.
Correct ANS: True
Rationale:
Agile methodologies (e.g., Scrum) emphasize iterative development,
frequent feedback, and flexibility—allowing IT teams to adapt quickly to
changing requirements and deliver incremental improvements
consistently.
©2025
, ---
Question 4 (Multiple Response)
Case Study:
An IT outsourcing firm is developing strategies to manage its
relationships with multiple vendors. The firm wants to establish
processes that ensure service levels, control costs, and mitigate risks
associated with vendor performance.
Question:
Select all that apply: Which practices are critical for effective IT vendor
management?
a) Establishing clear SLAs
b) Regular performance reviews
c) Relying solely on vendor self-assessment
d) Implementing robust risk management and contingency planning
e) Focusing exclusively on cost reduction
Correct ANSs: a), b), d)
Rationale:
Effective IT vendor management requires establishing clear Service Level
Agreements (SLAs), conducting regular performance reviews, and
incorporating risk management and contingency planning. Sole reliance
on vendor self-assessment or a narrow focus on cost can lead to
overlooked risks and suboptimal service outcomes.
---
Question 5 (Multiple Choice)
Case Study:
A large financial services firm is enhancing its cybersecurity framework by
integrating advanced threat intelligence with its risk management
©2025
Technology Management
Final Assessment Review
Questions & Solutions
2025
©2025
, Question 1 (Multiple Choice)
Case Study:
A multinational corporation’s board is planning to adopt a governance
framework that integrates IT strategy, risk management, and
performance measurement. They wish to align the IT function more
closely with business objectives while controlling risk and ensuring
compliance.
Question:
Which IT governance framework is most suitable for achieving these
goals?
a) ITIL
b) TOGAF
c) COBIT
d) Six Sigma
Correct ANS: c) COBIT
Rationale:
COBIT (Control Objectives for Information and Related Technologies) is a
comprehensive framework focused on aligning IT processes with
business goals, managing risk, and delivering measurable performance.
Unlike ITIL (focused on service management) or TOGAF (focused on
enterprise architecture), COBIT addresses governance holistically.
---
Question 2 (Fill in the Blank)
Case Study:
A large healthcare organization is embarking on a digital transformation
initiative. Senior management emphasizes the need for IT initiatives to
directly support strategic business goals and deliver measurable value.
©2025
, Question:
The process of ensuring that IT investments align with business
objectives and deliver tangible value is known as ______.
Correct ANS: IT alignment
Rationale:
IT alignment refers to the strategic integration of IT with the business’s
goals and objectives. It is a critical concept for ensuring that technology
investments result in competitive advantage and efficient resource
utilization.
---
Question 3 (True/False)
Case Study:
A global retailer has recently adopted agile project management
practices to speed up its IT project delivery. The teams hold daily stand-
ups, work in iterative cycles, and regularly refine product backlogs.
Question:
True or False: Agile project management methodologies enable IT teams
to more rapidly adapt to change and continuously deliver incremental
value to the business.
Correct ANS: True
Rationale:
Agile methodologies (e.g., Scrum) emphasize iterative development,
frequent feedback, and flexibility—allowing IT teams to adapt quickly to
changing requirements and deliver incremental improvements
consistently.
©2025
, ---
Question 4 (Multiple Response)
Case Study:
An IT outsourcing firm is developing strategies to manage its
relationships with multiple vendors. The firm wants to establish
processes that ensure service levels, control costs, and mitigate risks
associated with vendor performance.
Question:
Select all that apply: Which practices are critical for effective IT vendor
management?
a) Establishing clear SLAs
b) Regular performance reviews
c) Relying solely on vendor self-assessment
d) Implementing robust risk management and contingency planning
e) Focusing exclusively on cost reduction
Correct ANSs: a), b), d)
Rationale:
Effective IT vendor management requires establishing clear Service Level
Agreements (SLAs), conducting regular performance reviews, and
incorporating risk management and contingency planning. Sole reliance
on vendor self-assessment or a narrow focus on cost can lead to
overlooked risks and suboptimal service outcomes.
---
Question 5 (Multiple Choice)
Case Study:
A large financial services firm is enhancing its cybersecurity framework by
integrating advanced threat intelligence with its risk management
©2025
