IS 301 Lecture 9 Exam Questions and Correct
Answers.
What is the competitive advantage of a diverse workforce?
A) A shared systems of beliefs
B) Increased communication opportunities
C) Increased cultural competency
D) A broader understanding of diverse markets
E) Better utilization of skill sets
D) A broader understanding of diverse markets
D) Smart business leaders recognize the competitive advantages of a diverse workforce that
offers a broader spectrum of viewpoints and ideas, helps companies understand and identify with
diverse markets, and enables companies to benefit from a wider range of employee talents.
Which of the following best describes the characteristics and experiences that define each
of us as individuals?
A) Diversity
B) Culture
C) Cultural context
D) Social behavior
E) Practical intelligence
A) Diversity
A) Throughout one's career, employees will interact with people from a variety of cultures,
people who differ in race, age, gender, sexual orientation, national and regional attitudes and
beliefs, family structure, religion, native language, physical and cognitive abilities, life
experience, and educational background. Although the concept is often narrowly framed in terms
of ethnic background, a broader and more useful definition of diversity includes "all the
characteristics and experiences that define each of us as individuals".
,When developing communication that ensures the message can be sent and understood
across a variety of cultures, the sender is practicing what?
A) Stereotyping
B) Cultural competency skills
C) Exemplary social custom skills
D) Practical intelligence
E) Ethnocentrism
B) Cultural competency is an appreciation for cultural differences that affect communication and
the ability to adjust one's communication style to ensure that efforts to send and receive
messages across cultural boundaries are successful. It requires a combination of attitude,
knowledge, and skills.
The pattern of physical cues, environmental stimuli and implicit understanding that affect
a communication is known as what?
A) Social customs
B) Ethnocentrism
C) Practical intelligence
D) Cultural context
E) Diversity
D) Cultural Competency
Every attempt at communication occurs within a cultural context, the pattern of physical cues,
environmental stimuli, and implicit understanding that convey meaning between two members of
the same culture.
The goal of communication in a high context culture is what?
A) To use visual cues to convey meaning
B) To exchange information
C) To focus on results
D) To build relationships
E) To ensure a legal decision making process
, D) In low-context cultures, businesspeople tend to focus on the results of the decisions they face,
a reflection of the cultural emphasis on logic and progress. In comparison, higher-context
cultures emphasize the means or the method by which a decision will be made. Building or
protecting relationships can be as important as the facts and information used in making the
decisions.
Which of the following would be least helpful when developing ethical messages in an
international work environment?
A) Seek mutual ground
B) Send and receive messages without judgment
C) Have the legal department ensure the validity of a contract
D) Send messages that are honest
E) Show respect for cultural differences
C) Have the legal department ensure the validity of a contract
C) While a manager from a U.S. company would tend to view a signed contract as the end of the
negotiating process, with all the details hammered out, his or her counterpart in many Asian
cultures might view the signed contract as an agreement to do business-and only then begin to
negotiate the details of the deal. Legal issues vary by country, and this is least likely to ensure an
ethical message.
The tendency to judge all other groups according to the standards of one's own group is
called what?
A) Stereotyping
B) Discrimination
C) Bias
D) Culture
E) Ethnocentrism
E) Ethnocentrism is the tendency to judge all other groups according to the standards, behaviors,
and customs of one's own group. When making such comparisons, people often decide that their
own group is superior.
Answers.
What is the competitive advantage of a diverse workforce?
A) A shared systems of beliefs
B) Increased communication opportunities
C) Increased cultural competency
D) A broader understanding of diverse markets
E) Better utilization of skill sets
D) A broader understanding of diverse markets
D) Smart business leaders recognize the competitive advantages of a diverse workforce that
offers a broader spectrum of viewpoints and ideas, helps companies understand and identify with
diverse markets, and enables companies to benefit from a wider range of employee talents.
Which of the following best describes the characteristics and experiences that define each
of us as individuals?
A) Diversity
B) Culture
C) Cultural context
D) Social behavior
E) Practical intelligence
A) Diversity
A) Throughout one's career, employees will interact with people from a variety of cultures,
people who differ in race, age, gender, sexual orientation, national and regional attitudes and
beliefs, family structure, religion, native language, physical and cognitive abilities, life
experience, and educational background. Although the concept is often narrowly framed in terms
of ethnic background, a broader and more useful definition of diversity includes "all the
characteristics and experiences that define each of us as individuals".
,When developing communication that ensures the message can be sent and understood
across a variety of cultures, the sender is practicing what?
A) Stereotyping
B) Cultural competency skills
C) Exemplary social custom skills
D) Practical intelligence
E) Ethnocentrism
B) Cultural competency is an appreciation for cultural differences that affect communication and
the ability to adjust one's communication style to ensure that efforts to send and receive
messages across cultural boundaries are successful. It requires a combination of attitude,
knowledge, and skills.
The pattern of physical cues, environmental stimuli and implicit understanding that affect
a communication is known as what?
A) Social customs
B) Ethnocentrism
C) Practical intelligence
D) Cultural context
E) Diversity
D) Cultural Competency
Every attempt at communication occurs within a cultural context, the pattern of physical cues,
environmental stimuli, and implicit understanding that convey meaning between two members of
the same culture.
The goal of communication in a high context culture is what?
A) To use visual cues to convey meaning
B) To exchange information
C) To focus on results
D) To build relationships
E) To ensure a legal decision making process
, D) In low-context cultures, businesspeople tend to focus on the results of the decisions they face,
a reflection of the cultural emphasis on logic and progress. In comparison, higher-context
cultures emphasize the means or the method by which a decision will be made. Building or
protecting relationships can be as important as the facts and information used in making the
decisions.
Which of the following would be least helpful when developing ethical messages in an
international work environment?
A) Seek mutual ground
B) Send and receive messages without judgment
C) Have the legal department ensure the validity of a contract
D) Send messages that are honest
E) Show respect for cultural differences
C) Have the legal department ensure the validity of a contract
C) While a manager from a U.S. company would tend to view a signed contract as the end of the
negotiating process, with all the details hammered out, his or her counterpart in many Asian
cultures might view the signed contract as an agreement to do business-and only then begin to
negotiate the details of the deal. Legal issues vary by country, and this is least likely to ensure an
ethical message.
The tendency to judge all other groups according to the standards of one's own group is
called what?
A) Stereotyping
B) Discrimination
C) Bias
D) Culture
E) Ethnocentrism
E) Ethnocentrism is the tendency to judge all other groups according to the standards, behaviors,
and customs of one's own group. When making such comparisons, people often decide that their
own group is superior.
