SCM 300 Davilla Exam 3 ASU
creating opportunities for failure - CORRECT ANSWER-- helps people do risky things to
get better
Good metrics must be - CORRECT ANSWER-- Measurable
- Easily understood
- Attainable
Measurable - CORRECT ANSWER-- ability to measure outcome using a sound numeric
metric
Easily understood - CORRECT ANSWER-- Do stakeholders see the connection
between the metric, outcome, desired behaviors
Attainable - CORRECT ANSWER-- Do the stakeholders feel they can achieve the goals
or be successful as defined./measured by the metric
Good metrics logistics - CORRECT ANSWER-- strategically oriented - align wiht goals
- Ease of measurement - not hard to implement
System of metrics must measure - CORRECT ANSWER-- effectiveness - right output at
right price and place
- efficiency
- adaptability
Good intentions - CORRECT ANSWER-- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - CORRECT ANSWER-- Documented and easily understood;
adaptable
Measurable and manageable - CORRECT ANSWER-- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - CORRECT ANSWER-- ambiguity
- Misalignment
- misscommunication
Ambiguity - CORRECT ANSWER-- goals are not clearly understood
, - laziness, hubris, lack of info
Misalignment - CORRECT ANSWER-- goals and actions not in alignment
Miscommunication - CORRECT ANSWER-- employees do not understood goals,
processes
Operational Considerations - CORRECT ANSWER-- Testing
- potential failure points in process
- server capacity
Departmental Concerns - CORRECT ANSWER-Marketing - Customer, suppliers,
product line, forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
THINGS WE TALKED ABOUT IN CLASS - CORRECT ANSWER-- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - CORRECT ANSWER-- any activity that takes an input, adds value,
and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - CORRECT ANSWER-- who
will it affect
- how will it affect them
- will the customers dislike the change?
Automation benefits - CORRECT ANSWER-- lower cycle time
- checks and balances
creating opportunities for failure - CORRECT ANSWER-- helps people do risky things to
get better
Good metrics must be - CORRECT ANSWER-- Measurable
- Easily understood
- Attainable
Measurable - CORRECT ANSWER-- ability to measure outcome using a sound numeric
metric
Easily understood - CORRECT ANSWER-- Do stakeholders see the connection
between the metric, outcome, desired behaviors
Attainable - CORRECT ANSWER-- Do the stakeholders feel they can achieve the goals
or be successful as defined./measured by the metric
Good metrics logistics - CORRECT ANSWER-- strategically oriented - align wiht goals
- Ease of measurement - not hard to implement
System of metrics must measure - CORRECT ANSWER-- effectiveness - right output at
right price and place
- efficiency
- adaptability
Good intentions - CORRECT ANSWER-- goal oriented
- stakeholders considered
- outputs are desired
Reproducible Results - CORRECT ANSWER-- Documented and easily understood;
adaptable
Measurable and manageable - CORRECT ANSWER-- Entire system considered
- easy to identify problems
- accountability, good metrics
Bad Business Processes - CORRECT ANSWER-- ambiguity
- Misalignment
- misscommunication
Ambiguity - CORRECT ANSWER-- goals are not clearly understood
, - laziness, hubris, lack of info
Misalignment - CORRECT ANSWER-- goals and actions not in alignment
Miscommunication - CORRECT ANSWER-- employees do not understood goals,
processes
Operational Considerations - CORRECT ANSWER-- Testing
- potential failure points in process
- server capacity
Departmental Concerns - CORRECT ANSWER-Marketing - Customer, suppliers,
product line, forecasting
Finance - prj feasibility, ROI
Accounting & IT - cost and Data mgt
THINGS WE TALKED ABOUT IN CLASS - CORRECT ANSWER-- pizza
- cow path
- silicon wafers
- ticket broker
- your resume (little stories)
- "don't be a jerk"
- real estate, show them what is available
- Health, physician's advice
- GPA, he doesn't like it
- Basketball
- how should we create grades
- anesthesiology
- motorola six sigma
- whirlpool it upgrade
Business Process - CORRECT ANSWER-- any activity that takes an input, adds value,
and provides an output
- a cell of the supply chain
- "recipe"
- make it as detailed as possible so there is nothing that can be unclear
Things to think about with changing business processes - CORRECT ANSWER-- who
will it affect
- how will it affect them
- will the customers dislike the change?
Automation benefits - CORRECT ANSWER-- lower cycle time
- checks and balances
