HFMA CRCR Study Exam Questions and
Answers
Pre-Service patient experience -
correct answer ✅Scheduling, Pre-reg, insurance verificaiton,
pre-certification, price estimation, financial counseling, cashiering
(scheduled patients)
Time of service patient experience -
correct answer ✅Arrival, validation and activation, financial
clearance, patient care delivery, clinical documentation and
revenue recognition, case/referral management. (scheduled and
unscheduled patients)
Post-service patient experience -
correct answer ✅Claim processing, remittance processing, denial
processing, payer payment analysis, third-[arty follow up, customer
service, self-pay collection, collection agency. (after patient
discharge)
Healthcare dollars and sense -
correct answer ✅Name given to ID 3 HFMA revenue cycle
initiatives: Financial counseling, price transparency, and medical
account resolution
, HFMA CRCR Study Exam Questions and
Answers
Price transparency best practice -
correct answer ✅ACA allows for open market insurance with clear
pricing info. Patient needs price transparency in healthcare and a
consumer guide with pricing information (1.2)
Consents are signed as part of the post-service process, true or
false? -
correct answer ✅False
In what manner do case managers assist revenue cycle staff? -
correct answer ✅By providing assistance with written appeals to
health plans related to utilization and other care issues
True or false? The patient is scheduled and registered for service is
a time-of-service activity -
correct answer ✅False-the patient is scheduled and registered
prior to the time of service
Which option is NOT a HFMA best practice?
A. Coordinate the resolution of bad debt accounts with a law firm
B. Establish policies and ensure that they are followed
C. Coordinate account resolution activities with business affiliates
Answers
Pre-Service patient experience -
correct answer ✅Scheduling, Pre-reg, insurance verificaiton,
pre-certification, price estimation, financial counseling, cashiering
(scheduled patients)
Time of service patient experience -
correct answer ✅Arrival, validation and activation, financial
clearance, patient care delivery, clinical documentation and
revenue recognition, case/referral management. (scheduled and
unscheduled patients)
Post-service patient experience -
correct answer ✅Claim processing, remittance processing, denial
processing, payer payment analysis, third-[arty follow up, customer
service, self-pay collection, collection agency. (after patient
discharge)
Healthcare dollars and sense -
correct answer ✅Name given to ID 3 HFMA revenue cycle
initiatives: Financial counseling, price transparency, and medical
account resolution
, HFMA CRCR Study Exam Questions and
Answers
Price transparency best practice -
correct answer ✅ACA allows for open market insurance with clear
pricing info. Patient needs price transparency in healthcare and a
consumer guide with pricing information (1.2)
Consents are signed as part of the post-service process, true or
false? -
correct answer ✅False
In what manner do case managers assist revenue cycle staff? -
correct answer ✅By providing assistance with written appeals to
health plans related to utilization and other care issues
True or false? The patient is scheduled and registered for service is
a time-of-service activity -
correct answer ✅False-the patient is scheduled and registered
prior to the time of service
Which option is NOT a HFMA best practice?
A. Coordinate the resolution of bad debt accounts with a law firm
B. Establish policies and ensure that they are followed
C. Coordinate account resolution activities with business affiliates
