Genesys Cloud CX: Architect Certification Solved Correctly To
Score A+
1. Which of the following is an automated telephony sys- C. IVR
tem that interacts with callers, gathers
information, and routes calls to the
appropriate recipients?
A. DTMF
B. CRM
C. IVR
D. Telephony
2. Which of the following selects the interaction path and
B. Flow enhances the caller's experience before agent
assign- ment?
A. Prompts
B. Flow
C. DTMF
D. IVR
3. Which type of call flow is used to create the A. Flow
call route that routes the incoming call to the B. IVR
respective ACD queue based on the
customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow
4. Select the container that holds an audio
message and/or text-to-speech pairings on a
"per language" basis.
1/
15
, Genesys Cloud CX: Architect Certification Solved Correctly To
Score A+
B. Inbound Call Flow
C. Prompts
2/
15
Score A+
1. Which of the following is an automated telephony sys- C. IVR
tem that interacts with callers, gathers
information, and routes calls to the
appropriate recipients?
A. DTMF
B. CRM
C. IVR
D. Telephony
2. Which of the following selects the interaction path and
B. Flow enhances the caller's experience before agent
assign- ment?
A. Prompts
B. Flow
C. DTMF
D. IVR
3. Which type of call flow is used to create the A. Flow
call route that routes the incoming call to the B. IVR
respective ACD queue based on the
customer's response?
A. In-queue Call Flow
B. Inbound Call Flow
C. Outbound Call Flow
D. Secure Call Flow
4. Select the container that holds an audio
message and/or text-to-speech pairings on a
"per language" basis.
1/
15
, Genesys Cloud CX: Architect Certification Solved Correctly To
Score A+
B. Inbound Call Flow
C. Prompts
2/
15
