SHIFT LEADER CORRECT 100%
Our Purpose - ANSWERWe exist to love people
Core Values/STEAMED - ANSWERSimplicity through systems
Top line driven - revenue solves all problems
Energy and excitement and enthusiasm
Always have faith, confidence, and courage
Maintain long - term sustainability through probability
Engaging the community - giving is getting
Dedication, dependability and desire
Our beliefs - ANSWERWe believe that when you love the world, the world will love
you back
Make the world a little brighter one latte at a time, we will get that love back.
Everyone deserves to feel special
Coffee brings people together
Our promise - ANSWERWe promise to be the friendly coffee community.
Accountability - ANSWERMust be ready and available to hold yourself accountable
for the tasks that need to be completed, while at the same time holding the barista's
accountable for the priorities that they must attend to
Direction - ANSWER1.Seeing that position priorities are in place, maintaining PERC
throughout the entire shift, helping and coaching as it is needed.
2. Actual direction of the shift. Think ahead; look out for potential obstacles and be
prepared to handle those obstacles
Organization - ANSWERKeeping all positions covered
Keeping track of time to maintain proper checklist routines
Cashier - position priorities - ANSWER1. Greet customers within three steps of the
door to complete their transactions as quickly as possible
2. Build sales through suggestive selling
3. Clean and restock the POP, including food
Milksteamer - position priorities - ANSWER1. Steam milk, prepare and serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Shotpuller-Position priorities - ANSWER1. Pull shots and set up drinks
2. Complete and serve toasted food, including breakables
3.Brew coffee and run laps
Our Purpose - ANSWERWe exist to love people
Core Values/STEAMED - ANSWERSimplicity through systems
Top line driven - revenue solves all problems
Energy and excitement and enthusiasm
Always have faith, confidence, and courage
Maintain long - term sustainability through probability
Engaging the community - giving is getting
Dedication, dependability and desire
Our beliefs - ANSWERWe believe that when you love the world, the world will love
you back
Make the world a little brighter one latte at a time, we will get that love back.
Everyone deserves to feel special
Coffee brings people together
Our promise - ANSWERWe promise to be the friendly coffee community.
Accountability - ANSWERMust be ready and available to hold yourself accountable
for the tasks that need to be completed, while at the same time holding the barista's
accountable for the priorities that they must attend to
Direction - ANSWER1.Seeing that position priorities are in place, maintaining PERC
throughout the entire shift, helping and coaching as it is needed.
2. Actual direction of the shift. Think ahead; look out for potential obstacles and be
prepared to handle those obstacles
Organization - ANSWERKeeping all positions covered
Keeping track of time to maintain proper checklist routines
Cashier - position priorities - ANSWER1. Greet customers within three steps of the
door to complete their transactions as quickly as possible
2. Build sales through suggestive selling
3. Clean and restock the POP, including food
Milksteamer - position priorities - ANSWER1. Steam milk, prepare and serve drinks
2. Actively engage each customer in conversation
3. Clean and restock
Shotpuller-Position priorities - ANSWER1. Pull shots and set up drinks
2. Complete and serve toasted food, including breakables
3.Brew coffee and run laps
