IT CHAPTER1 QUIZ QUESTIONS AND
ANSWERS
The Director of Security of a hospitality location has to be familiar with which of the
following IT issues?
A) Surveillance systems
B) Fire Alarm systems
C) Biometrics
D) All of the above - Answer-D) All of the above
The interview subject of this chapter is John Michelet, CEO of Intercontinental
Hotels. - Answer-FALSE
By default, everyone in today's organizations must be responsible for IT and act like
a CIO. - Answer-TRUE
A PMS stands for a Property Management System. - Answer-TRUE
A CRS stands for a Control Resource System. - Answer-FALSE
A PBX stands for a Private Branch Exchange. - Answer-TRUE
According to the text, you cannot make business decisions without using IT and
factoring in IT considerations. - Answer-TRUE
The text defines "Human Bandwidth" as people's ability to grasp IT and understand
how to effectively use it and apply it in business. - Answer-TRUE
The text claims that career paths for most people resemble straight lines. - Answer-
FALSE
The text recommends that IT must be viewed holistically with the business in mind. -
Answer-TRUE
Hospitality executives must use technology to differentiate and create competitive
advantage. - Answer-TRUE
Competitive advantage results from doing things faster, better, and cheaper from
everyone else, but also from doing things the same as the competition for
consistency. - Answer-FALSE
Competitive advantage derives collectively from assets such as its people and their
skills, financial assets, IT portfolio, corporate culture, and competitive methods. -
Answer-TRUE
GDS stands for Global Dynamic Sales. - Answer-FALSE
REVPAR and REVPOR are basically the same thing. - Answer-FALSE
ANSWERS
The Director of Security of a hospitality location has to be familiar with which of the
following IT issues?
A) Surveillance systems
B) Fire Alarm systems
C) Biometrics
D) All of the above - Answer-D) All of the above
The interview subject of this chapter is John Michelet, CEO of Intercontinental
Hotels. - Answer-FALSE
By default, everyone in today's organizations must be responsible for IT and act like
a CIO. - Answer-TRUE
A PMS stands for a Property Management System. - Answer-TRUE
A CRS stands for a Control Resource System. - Answer-FALSE
A PBX stands for a Private Branch Exchange. - Answer-TRUE
According to the text, you cannot make business decisions without using IT and
factoring in IT considerations. - Answer-TRUE
The text defines "Human Bandwidth" as people's ability to grasp IT and understand
how to effectively use it and apply it in business. - Answer-TRUE
The text claims that career paths for most people resemble straight lines. - Answer-
FALSE
The text recommends that IT must be viewed holistically with the business in mind. -
Answer-TRUE
Hospitality executives must use technology to differentiate and create competitive
advantage. - Answer-TRUE
Competitive advantage results from doing things faster, better, and cheaper from
everyone else, but also from doing things the same as the competition for
consistency. - Answer-FALSE
Competitive advantage derives collectively from assets such as its people and their
skills, financial assets, IT portfolio, corporate culture, and competitive methods. -
Answer-TRUE
GDS stands for Global Dynamic Sales. - Answer-FALSE
REVPAR and REVPOR are basically the same thing. - Answer-FALSE
