CHAM STUDY GUIDE question with
answers
HCAHPS - -: Hospital consumers assessment of healthcare provers and systems
(established in 2002 to measure patient satisfaction levels of inpatient hospital
stays)
-Patient Rounding - -post discharge or post appt phone calls, to follow up real-time
on patient satisfaction issues, and to give patients the opportunity to ask questions,
resulting in reduction of readmission rates
-Key Words at Key Times - -using words that explain why we do what we do in
terms that demonstrate how it is important or beneficial for the patient
-Lobby Management - -
-AIDET - -acknowledge, introduce, duration, explanation, thank you
-Consumerism and Satisfaction Surveys - -
-Scripting - -
-Patient engagement/Satisfaction - -
-EMTALA - -Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic
purposes
-pre-admission - -the process of creating a registration record for future inpatient
service. Commonly known as "pre-admit".
-pre-registration - -the process of creating a registration record for future
outpatient service.
-Financial management systems - -billing and reimbursement
-patient care systems - -lab, radiology and nursing
-administrative systems - -decision support and quality review
-patient check-in - -process where patient checks in to begin their registration with
the facility
-first impression - -a way of classifying or categorizing people at the first meeting
-patient demographic data - -verify name at address at each visit
-insurance data - -verify and scan at each visit
answers
HCAHPS - -: Hospital consumers assessment of healthcare provers and systems
(established in 2002 to measure patient satisfaction levels of inpatient hospital
stays)
-Patient Rounding - -post discharge or post appt phone calls, to follow up real-time
on patient satisfaction issues, and to give patients the opportunity to ask questions,
resulting in reduction of readmission rates
-Key Words at Key Times - -using words that explain why we do what we do in
terms that demonstrate how it is important or beneficial for the patient
-Lobby Management - -
-AIDET - -acknowledge, introduce, duration, explanation, thank you
-Consumerism and Satisfaction Surveys - -
-Scripting - -
-Patient engagement/Satisfaction - -
-EMTALA - -Emergency Medical Treatment and Active Labor Act
prevent the transfer of unstable patients between care facilities solely for economic
purposes
-pre-admission - -the process of creating a registration record for future inpatient
service. Commonly known as "pre-admit".
-pre-registration - -the process of creating a registration record for future
outpatient service.
-Financial management systems - -billing and reimbursement
-patient care systems - -lab, radiology and nursing
-administrative systems - -decision support and quality review
-patient check-in - -process where patient checks in to begin their registration with
the facility
-first impression - -a way of classifying or categorizing people at the first meeting
-patient demographic data - -verify name at address at each visit
-insurance data - -verify and scan at each visit
