Certified Parks and Recreation Professional
Certification Actual Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!
1. Core of Internal Customer Service - ANSWER Communication and access
to information
2. Internal Customer Service functions - ANSWER Provision, Synthesis and
Organization of Information
Convey values to staff
Coordination of the organizational systems
Crisis communication
3. External Customer Service - ANSWER Speaker Bureaus
Public Meetings
Employee Relations
4. Service Recovery - ANSWER the ability to put things right for the
customer in a meaningful way when things go wrong.
5. Retention-Management Programs - ANSWER a program that provides
customer recognition opportunities
,6. Safety and security needs - ANSWER Setting, activity, other visitors
7. Reservation Method - ANSWER Walk-in
Mail-in
Telephone
Fax-in
Webe Based
8. Two types of walk in Methods - ANSWER Central Locations
Program Locations
9. Types of record keeping - ANSWER Alphabetical
Subject based
Geographical/location
Numerically Coded
Combination Approach
10.Capital Expenditures - ANSWER finance projects that are costly, such as
land acquisition, park and building construction/renovation, and other
projects that could realistically utilize the operating revenue during a given
year.
Equipment purchases that are expensive, non-expendable, and serviceable for
many years are included
, 11.Attendance Data - ANSWER provide accurate information that can guide
resource (financial, physical, human) allocation decisions and increase
operational efficiency.
12.Financial Data - ANSWER Approbations
Expenditures revenue and balances
time sheets and payroll
purchase orders, contracts and concessions
13.Revenue Data - ANSWER Revenue received for specific programs,
services or facility or park area usage should identify the service, participant
characteristics and number
14.Expenditure Data - ANSWER Includes total charges incurred, whether
paid or encumbered, and current expenses.
Encumbrances
Contractual Services
Capital outlay
Debt services
Maintenance Data - ANSWER used to determine maintenance needs,
equipment replacement needs, equipment replacement and the cost efficiency of
these activities
, Marketing Data - ANSWER Provide insight into the effectiviness of various
marketing strategies.
Risk management planning should include - ANSWER what needs to be
inspected and how often and preventable safety and security measures
Most common areas of emerencies - ANSWER Weather-Related
Plants and Animals
Societal Theats
Hazardous Materials - ANSWER Develop and adhere to policies and
procedures for safe storage, handling and application of hazardous materials
Releases, Waivers, and agreement - ANSWER Statements of facts describing
the roles and responsiblities of the parks
Accident Reports - ANSWER to be filed on all accidents, and are to be
completed immediately after an accident occurs.
Incident Reports - ANSWER Required for all incidents, other than accidents,
that occur at given venue
Partnership written agreement should include - ANSWER Outline of each
agency's responsibility
Legal responsibility and liability
Certification Actual Exam Questions With
Reviewed 100% Correct Detailed Answers
Guaranteed Pass!!
1. Core of Internal Customer Service - ANSWER Communication and access
to information
2. Internal Customer Service functions - ANSWER Provision, Synthesis and
Organization of Information
Convey values to staff
Coordination of the organizational systems
Crisis communication
3. External Customer Service - ANSWER Speaker Bureaus
Public Meetings
Employee Relations
4. Service Recovery - ANSWER the ability to put things right for the
customer in a meaningful way when things go wrong.
5. Retention-Management Programs - ANSWER a program that provides
customer recognition opportunities
,6. Safety and security needs - ANSWER Setting, activity, other visitors
7. Reservation Method - ANSWER Walk-in
Mail-in
Telephone
Fax-in
Webe Based
8. Two types of walk in Methods - ANSWER Central Locations
Program Locations
9. Types of record keeping - ANSWER Alphabetical
Subject based
Geographical/location
Numerically Coded
Combination Approach
10.Capital Expenditures - ANSWER finance projects that are costly, such as
land acquisition, park and building construction/renovation, and other
projects that could realistically utilize the operating revenue during a given
year.
Equipment purchases that are expensive, non-expendable, and serviceable for
many years are included
, 11.Attendance Data - ANSWER provide accurate information that can guide
resource (financial, physical, human) allocation decisions and increase
operational efficiency.
12.Financial Data - ANSWER Approbations
Expenditures revenue and balances
time sheets and payroll
purchase orders, contracts and concessions
13.Revenue Data - ANSWER Revenue received for specific programs,
services or facility or park area usage should identify the service, participant
characteristics and number
14.Expenditure Data - ANSWER Includes total charges incurred, whether
paid or encumbered, and current expenses.
Encumbrances
Contractual Services
Capital outlay
Debt services
Maintenance Data - ANSWER used to determine maintenance needs,
equipment replacement needs, equipment replacement and the cost efficiency of
these activities
, Marketing Data - ANSWER Provide insight into the effectiviness of various
marketing strategies.
Risk management planning should include - ANSWER what needs to be
inspected and how often and preventable safety and security measures
Most common areas of emerencies - ANSWER Weather-Related
Plants and Animals
Societal Theats
Hazardous Materials - ANSWER Develop and adhere to policies and
procedures for safe storage, handling and application of hazardous materials
Releases, Waivers, and agreement - ANSWER Statements of facts describing
the roles and responsiblities of the parks
Accident Reports - ANSWER to be filed on all accidents, and are to be
completed immediately after an accident occurs.
Incident Reports - ANSWER Required for all incidents, other than accidents,
that occur at given venue
Partnership written agreement should include - ANSWER Outline of each
agency's responsibility
Legal responsibility and liability
