Proserve Exam - Questions With A+ Solutions
ProServe is Alberta's responsible liquor service and sales program.
Management Positions Required to Take ProServe Training
Correct Ans - Liquor sales and service:
Owners involved in the day-to-day operation of the business, their
managers and supervisors.
Security:
Security managers and supervisors that work for the business or
have a contract to provide security for the business.
Employee Positions Required to Take ProServe Training Correct
Ans - Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink
ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor for
profit. Correct Ans - For this reason, many insurance
companies require that people selling or serving liquor have valid
ProServe training at any time liquor is sold or served on their
property.
,GLC strongly recommends that all holders of Class C and special
event licences Correct Ans - take ProServe Liquor Staff
Training so that the workers understand how to sell and serve
liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification Correct Ans - Full- and part-time
workers in Class A, B, D, E, F and Duty Free licensed premises or at a
Commercial Public Resale Special Event:
Licensed premises owners that are responsible for directly
managing a licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor
responsibly in situations where liquor is sold and/or served. This
includes selling closed liquor to a person at a liquor store or selling
and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino).
Correct Ans - It also includes other jobs connected with liquor
service (for example, a delivery service, security, liquor sampling,
selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what
duty of care is, and how to prevent foreseeable harm to customers
,and patrons. The program also helps staff and volunteers
understand some of Alberta's liquor laws and what AGLC's policies
are. Correct Ans - These rules are in place to help protect
people who work in the liquor industry, their customers, patrons
and property from liquor-related harms. This program does not
include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe
program: Correct Ans - The portions of policy that are related
to social responsibility are discussed in this course. The full policy,
laws and regulations that apply to licensees and their employees are
available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold
and served, the general concepts in this program will be useful for
you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead,
ask yourself, "How can I use this information to help me where I
work?"
If you are a manager, supervisor or owner, consider including some
of this information in your house policies and operating plans to
help serve and sell liquor responsibly.
Proserve training is designed to: Correct Ans - Help employers,
hosts and workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while
keeping property and people safe.
Help you know and follow the liquor laws that affect the work you
do.
, Promote the responsible sale of liquor in stores and places where
liquor is served.
Help you recognize when people appear to be intoxicated. You will
learn how to stop service or how to say "No" when those customers
or guests want to buy or drink more liquor.
Help you understand that there are many people involved in
responsible liquor service. All staff need to work together as a team
to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the
cashier in a liquor store whose job it is to make sure liquor is sold
responsibly. But that's not true. These people are part of a much
larger team.
Other people do jobs that help support responsible liquor service
because they deal with customers too. They can: Correct Ans -
help you identify people who are under the age of 18 (minors)
point out people who show signs of being intoxicated by liquor or a
drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor
service or sales and have direct contact with customers or guests.
Security staff have a special role; they can monitor customers upon
arrival or departure, observe customer behaviour, and may see
liquor being hidden. Correct Ans - Bartenders
Food and beverage servers
Clerks at a liquor store
ProServe is Alberta's responsible liquor service and sales program.
Management Positions Required to Take ProServe Training
Correct Ans - Liquor sales and service:
Owners involved in the day-to-day operation of the business, their
managers and supervisors.
Security:
Security managers and supervisors that work for the business or
have a contract to provide security for the business.
Employee Positions Required to Take ProServe Training Correct
Ans - Liquor sales:
Liquor store clerks, delivery staff, liquor agency employees, drink
ticket sellers
Liquor service:
Bartenders, servers, greeters, hosts
Security:
Security staff
Private clubs, special events and community fundraisers have the
same legal responsibilities as businesses that sell or serve liquor for
profit. Correct Ans - For this reason, many insurance
companies require that people selling or serving liquor have valid
ProServe training at any time liquor is sold or served on their
property.
,GLC strongly recommends that all holders of Class C and special
event licences Correct Ans - take ProServe Liquor Staff
Training so that the workers understand how to sell and serve
liquor responsibly. Volunteers who sell or serve liquor or work as
security at a Commercial Public Resale Special Event must have
valid ProServe training as of the first date of the special event.
Who needs this certification Correct Ans - Full- and part-time
workers in Class A, B, D, E, F and Duty Free licensed premises or at a
Commercial Public Resale Special Event:
Licensed premises owners that are responsible for directly
managing a licensed premises
Managers, supervisors and retailers
Bartenders, servers, greeters and hosts
Drink ticket sellers
Security staff (directly employed or contracted by the licensee)
Owners and managers of a company contracted to provide security
Full- and part-time liquor agents:
Persons registered with the AGLC as a liquor agency and their
employees whose duties include the sampling of liquor products
oServe helps you understand how to sell and serve liquor
responsibly in situations where liquor is sold and/or served. This
includes selling closed liquor to a person at a liquor store or selling
and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino).
Correct Ans - It also includes other jobs connected with liquor
service (for example, a delivery service, security, liquor sampling,
selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what
duty of care is, and how to prevent foreseeable harm to customers
,and patrons. The program also helps staff and volunteers
understand some of Alberta's liquor laws and what AGLC's policies
are. Correct Ans - These rules are in place to help protect
people who work in the liquor industry, their customers, patrons
and property from liquor-related harms. This program does not
include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe
program: Correct Ans - The portions of policy that are related
to social responsibility are discussed in this course. The full policy,
laws and regulations that apply to licensees and their employees are
available at AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold
and served, the general concepts in this program will be useful for
you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead,
ask yourself, "How can I use this information to help me where I
work?"
If you are a manager, supervisor or owner, consider including some
of this information in your house policies and operating plans to
help serve and sell liquor responsibly.
Proserve training is designed to: Correct Ans - Help employers,
hosts and workers be socially responsible.
Help make a safe and enjoyable atmosphere for guests while
keeping property and people safe.
Help you know and follow the liquor laws that affect the work you
do.
, Promote the responsible sale of liquor in stores and places where
liquor is served.
Help you recognize when people appear to be intoxicated. You will
learn how to stop service or how to say "No" when those customers
or guests want to buy or drink more liquor.
Help you understand that there are many people involved in
responsible liquor service. All staff need to work together as a team
to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many
people are involved with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the
cashier in a liquor store whose job it is to make sure liquor is sold
responsibly. But that's not true. These people are part of a much
larger team.
Other people do jobs that help support responsible liquor service
because they deal with customers too. They can: Correct Ans -
help you identify people who are under the age of 18 (minors)
point out people who show signs of being intoxicated by liquor or a
drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor
service or sales and have direct contact with customers or guests.
Security staff have a special role; they can monitor customers upon
arrival or departure, observe customer behaviour, and may see
liquor being hidden. Correct Ans - Bartenders
Food and beverage servers
Clerks at a liquor store
