Proserve Certification - Questions With Complete
Solutions
What is a primary provider Correct Ans - have direct contact
with patrons; security staff monitor customers upon arrival or
departure, observe their behaviour and may see liquor being hidden
What roles are primary providers Correct Ans - Bartenders,
servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for
managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose
duties include the sampling of liquor products
Drink ticket-takers and sellers
Security staff
What is a secondary provider Correct Ans - do not sell, serve
or deliver liquor, but they do work at places where liquor is served
or sold; they do not usually have direct contact with patrons
What roles are secondary providers Correct Ans - Parking
attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in
casinos
AGLC Correct Ans - Alberta Gaming, Liquor & Cannabis
(website: aglc.ca)
, Alcohol/liquor Correct Ans - beverages that are intended for
human consumption containing over 1% alcohol by volume (e.g.,
spirits, wine, liqueur, cider or beer
Alcohol poisoning Correct Ans - caused by drinking too much
alcohol at one time; can cause coma and/or death
Blood alcohol concentration (BAC) Correct Ans - measurement
of pure alcohol in a person's blood; measured as milligrams percent
(mg %)
When is someone legally impaired Correct Ans - if their BAC is
over .08%
Binge drinking Correct Ans - men: drinking five or more
alcoholic drinks at one sitting
women: four or more drinks
Blackouts Correct Ans - a temporary condition that affects
memory and is characterized by a sense of lost time; it is often
caused by drinking a large amount of alcohol on one occasion
Duty of care Correct Ans - an obligation to ensure liquor is
sold, served or delivered in safe and responsible ways
Bootlegging Correct Ans - the act of making of transporting
alcoholic liquor for sale illegally; buying alcohol from a store and
selling it as a second-party sale to a minor or an intoxicated person
You can exercise duty of care to your customers by Correct Ans -
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm
to other people.
Solutions
What is a primary provider Correct Ans - have direct contact
with patrons; security staff monitor customers upon arrival or
departure, observe their behaviour and may see liquor being hidden
What roles are primary providers Correct Ans - Bartenders,
servers, greeters, hosts and delivery service drivers
Licensed premises owners who are directly responsible for
managing the premises
Managers and supervisors
Maîtres d'
Liquor retailers and agency representatives, and workers whose
duties include the sampling of liquor products
Drink ticket-takers and sellers
Security staff
What is a secondary provider Correct Ans - do not sell, serve
or deliver liquor, but they do work at places where liquor is served
or sold; they do not usually have direct contact with patrons
What roles are secondary providers Correct Ans - Parking
attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in
casinos
AGLC Correct Ans - Alberta Gaming, Liquor & Cannabis
(website: aglc.ca)
, Alcohol/liquor Correct Ans - beverages that are intended for
human consumption containing over 1% alcohol by volume (e.g.,
spirits, wine, liqueur, cider or beer
Alcohol poisoning Correct Ans - caused by drinking too much
alcohol at one time; can cause coma and/or death
Blood alcohol concentration (BAC) Correct Ans - measurement
of pure alcohol in a person's blood; measured as milligrams percent
(mg %)
When is someone legally impaired Correct Ans - if their BAC is
over .08%
Binge drinking Correct Ans - men: drinking five or more
alcoholic drinks at one sitting
women: four or more drinks
Blackouts Correct Ans - a temporary condition that affects
memory and is characterized by a sense of lost time; it is often
caused by drinking a large amount of alcohol on one occasion
Duty of care Correct Ans - an obligation to ensure liquor is
sold, served or delivered in safe and responsible ways
Bootlegging Correct Ans - the act of making of transporting
alcoholic liquor for sale illegally; buying alcohol from a store and
selling it as a second-party sale to a minor or an intoxicated person
You can exercise duty of care to your customers by Correct Ans -
Preventing them from getting intoxicated.
Keeping them safe from harm and preventing them from doing harm
to other people.
