SFDC SALES CLOUD CERTIFICATION NABIL QUESTIONS
AND ANSWERS
1. Universal Containers is experiencing a drop in profitability due to excessive sales discounting. What
can UC do to monitor and control discounting? (Choose 2 answers)
a. Publish an approval matrix doc. to a centralized repository
b. Limit the # of products that can be added to an opp.
c. Ensure that sales management has approval authority on requested discounts
d. Evaluate the difference between listed price and discounted price on opps. - CORRECT
ANSWER✅✅✅c. Ensure that sales management has approval authority on requested discounts
d. Evaluate the difference between listed price and discounted price on opps.
2. Due to recent organizational changes, Universal Containers is considering territory management in its
existing SF Implementation. Which area of the application should be evaluated before enabling territory
management? (Choose 2 answers)
a. Whether multi-currency is enabled
b. The sharing model for quotes and orders
c. Whether customizable forecasting is enabled
d. The sharing model for accounts and opps - CORRECT ANSWER✅✅✅c. Whether customizable
forecasting is enabled
d. The sharing model for accounts and opps
3. UC is in the planning stages of deploying SF within its sales org. The project manager has asked for a
breakdown of the expected deliverables that will need sign-off at each stage of the project. Match the
deliverable on the left with the appropriate project phase on the right.
Deliverable:
Requirements Matrix
Functional Spec
Project Plan
UAT Scripts
,Configuration
Phase:
Verify
Build
Design
Analyze
Plan - CORRECT ANSWER✅✅✅Requirements Matrix - Design
Functional Specification - Analyze
Project Plan - Plan
User Acceptance Testing Scripts - Verify
Application Configuration - Build
4. UC will be using multiple environments to manage the development, testing, and deployment of new
functionality to sales users. Which deployment tool can be used to migrate metadata across SF
environments? (Choose 2 answers)
a. Change Sets
b. Force.com Excel Connector
c. Apex Data Loader
d. Force.com IDE - CORRECT ANSWER✅✅✅a. Change Sets
d. Force.com IDE
5. UC is implementing the Sales Cloud to improve the Sales Team's ability to close deals. The org, is
global, sells products in different currencies, and has different complex business processes within each
business region. Which training approach should be recommended to optimize deployment success and
promote user adoption?
a. Standardized course content delivered globally via Train the Trainer
b. Instruction-led classroom training customized for each region
,c. Online, self-paced training for application end users
d. Standardized virtual training classes delivered by UC. - CORRECT ANSWER✅✅✅b. Instruction-led
classroom training customized for each region
6. UC is deploying the Sales Cloud to 500 sales users. The implementation team is planning an end user
support plan for the first week of the implementation. Which item should be included in the plan?
(Choose 2 answers)
a. Communication to customers about potential issues
b. 24-7 support from the IT team
c. Meeting schedule to review open issues and escalations
d. Process for users to report issues - CORRECT ANSWER✅✅✅c. Meeting schedule to review open
issues and escalations
d. Process for users to report issues
7. A consultant is working on a Sales Cloud Implementation and the client indicates that the
implementation will only be successful if every sales user logs into SF 3 times a day. How should the
consultant proceed?
a. Finalize the requirements for a login report
b. Import an adoption dashboard from the AppExchange
c. Create a report to document the number of logins per sales user
d. Engage in a conversation about the underlying objective - CORRECT ANSWER✅✅✅d. Engage in a
conversation about the underlying objective
8. UC is launching a new product and has planned a number of marketing activities to support the
launch, including press releases, emails, webinars, trade shows, and customer conferences. Which
solution should a consultant recommend to meet these requirements?
a. Create a campaign for each activity and mark each campaign as inactive as the events are completed.
b. Create multiple campaigns, add members, update the member status, and associate with a parent
campaign
, c. Create an event for each activity against the lead records and update the status to Complete
d. Create a single campaign and add an event on the campaign for each activity - CORRECT
ANSWER✅✅✅b. Create multiple campaigns, add members, update the member status, and
associate with a parent campaign
9. UC requires an opportunity record type be created upon lead conversion. How can this requirement
be met?
a. Create validation rules on the opp. record
b. Override the convert button to use custom lead logic
c. Create validation rules on the account record
d. Make opp. stage a required field" " - CORRECT ANSWER✅✅✅b. Override the convert button to
use custom lead logic"
10. UC has identified two distinct selling methodologies that its different sales teams must follow to
close business after qualifying a prospect. Which solution will meet this requirement? (Choose 2)
a. Define sales stages for each methodology
b. Create lead record types for each methodology
c. Create opp. record types for each methodology
d. Define a campaign code for each methodology - CORRECT ANSWER✅✅✅a. Define sales stages for
each methodology
c. Create opp. record types for each methodology
11. UC is integrating SF with its accounting system. The accounting system has a one-to-many
relationship of addresses to accounts. The IT Dept. needs to integrate all of the accounting system
addresses with SF. Current analysis indicates that, on average, each account has five addresses. Which
solution should a consultant recommend?
a. Build a custom object related to accounts to hold the addresses
b. Use the two standard address fields on the account object
c. Create five sets of address fields on the account object
AND ANSWERS
1. Universal Containers is experiencing a drop in profitability due to excessive sales discounting. What
can UC do to monitor and control discounting? (Choose 2 answers)
a. Publish an approval matrix doc. to a centralized repository
b. Limit the # of products that can be added to an opp.
c. Ensure that sales management has approval authority on requested discounts
d. Evaluate the difference between listed price and discounted price on opps. - CORRECT
ANSWER✅✅✅c. Ensure that sales management has approval authority on requested discounts
d. Evaluate the difference between listed price and discounted price on opps.
2. Due to recent organizational changes, Universal Containers is considering territory management in its
existing SF Implementation. Which area of the application should be evaluated before enabling territory
management? (Choose 2 answers)
a. Whether multi-currency is enabled
b. The sharing model for quotes and orders
c. Whether customizable forecasting is enabled
d. The sharing model for accounts and opps - CORRECT ANSWER✅✅✅c. Whether customizable
forecasting is enabled
d. The sharing model for accounts and opps
3. UC is in the planning stages of deploying SF within its sales org. The project manager has asked for a
breakdown of the expected deliverables that will need sign-off at each stage of the project. Match the
deliverable on the left with the appropriate project phase on the right.
Deliverable:
Requirements Matrix
Functional Spec
Project Plan
UAT Scripts
,Configuration
Phase:
Verify
Build
Design
Analyze
Plan - CORRECT ANSWER✅✅✅Requirements Matrix - Design
Functional Specification - Analyze
Project Plan - Plan
User Acceptance Testing Scripts - Verify
Application Configuration - Build
4. UC will be using multiple environments to manage the development, testing, and deployment of new
functionality to sales users. Which deployment tool can be used to migrate metadata across SF
environments? (Choose 2 answers)
a. Change Sets
b. Force.com Excel Connector
c. Apex Data Loader
d. Force.com IDE - CORRECT ANSWER✅✅✅a. Change Sets
d. Force.com IDE
5. UC is implementing the Sales Cloud to improve the Sales Team's ability to close deals. The org, is
global, sells products in different currencies, and has different complex business processes within each
business region. Which training approach should be recommended to optimize deployment success and
promote user adoption?
a. Standardized course content delivered globally via Train the Trainer
b. Instruction-led classroom training customized for each region
,c. Online, self-paced training for application end users
d. Standardized virtual training classes delivered by UC. - CORRECT ANSWER✅✅✅b. Instruction-led
classroom training customized for each region
6. UC is deploying the Sales Cloud to 500 sales users. The implementation team is planning an end user
support plan for the first week of the implementation. Which item should be included in the plan?
(Choose 2 answers)
a. Communication to customers about potential issues
b. 24-7 support from the IT team
c. Meeting schedule to review open issues and escalations
d. Process for users to report issues - CORRECT ANSWER✅✅✅c. Meeting schedule to review open
issues and escalations
d. Process for users to report issues
7. A consultant is working on a Sales Cloud Implementation and the client indicates that the
implementation will only be successful if every sales user logs into SF 3 times a day. How should the
consultant proceed?
a. Finalize the requirements for a login report
b. Import an adoption dashboard from the AppExchange
c. Create a report to document the number of logins per sales user
d. Engage in a conversation about the underlying objective - CORRECT ANSWER✅✅✅d. Engage in a
conversation about the underlying objective
8. UC is launching a new product and has planned a number of marketing activities to support the
launch, including press releases, emails, webinars, trade shows, and customer conferences. Which
solution should a consultant recommend to meet these requirements?
a. Create a campaign for each activity and mark each campaign as inactive as the events are completed.
b. Create multiple campaigns, add members, update the member status, and associate with a parent
campaign
, c. Create an event for each activity against the lead records and update the status to Complete
d. Create a single campaign and add an event on the campaign for each activity - CORRECT
ANSWER✅✅✅b. Create multiple campaigns, add members, update the member status, and
associate with a parent campaign
9. UC requires an opportunity record type be created upon lead conversion. How can this requirement
be met?
a. Create validation rules on the opp. record
b. Override the convert button to use custom lead logic
c. Create validation rules on the account record
d. Make opp. stage a required field" " - CORRECT ANSWER✅✅✅b. Override the convert button to
use custom lead logic"
10. UC has identified two distinct selling methodologies that its different sales teams must follow to
close business after qualifying a prospect. Which solution will meet this requirement? (Choose 2)
a. Define sales stages for each methodology
b. Create lead record types for each methodology
c. Create opp. record types for each methodology
d. Define a campaign code for each methodology - CORRECT ANSWER✅✅✅a. Define sales stages for
each methodology
c. Create opp. record types for each methodology
11. UC is integrating SF with its accounting system. The accounting system has a one-to-many
relationship of addresses to accounts. The IT Dept. needs to integrate all of the accounting system
addresses with SF. Current analysis indicates that, on average, each account has five addresses. Which
solution should a consultant recommend?
a. Build a custom object related to accounts to hold the addresses
b. Use the two standard address fields on the account object
c. Create five sets of address fields on the account object
