ABQAURP –Questions With Comprehensive Solutions
Who initially decided quality should be measured Correct Answer -
Abraham Flexner
Lead the founding of the Joint Commission Correct Answer -E.A.
Codman
Brought modern quality assurance techniques to moder medicine
Correct Answer -Avedis Donabedian
Named the PDCA cycle Correct Answer -W. Edwards Deming
Developed the PDCA cycle Correct Answer -Walter Shewhart
Deming's seven diseases Correct Answer -1.) Lack of consistency of
purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of
unknowns or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management Correct Answer -1.) Create
constancy of purpose toward improvement of product and service, with the
aim to become competitive, stay in business and provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for
change.
3.) Cease dependence on inspection to achieve quality. Build quality into
the product in the first place.
4.) Move toward a single supplier for any one item, creating a long-term
relationship of loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better
job.
8.) Drive out fear so that everyone may work effectively.
, 9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs
to the system, and thus lies beyond the power of the work force.
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Deming's "Special Cause" Correct Answer -Unpredicted action on a
system such as an increased length of patient stay due to injuries sustained
when hospital's roof collapses. "Blips" on a control chart characterize these
special causes
Deming's "Common Causes" Correct Answer -Day-to-day variations in a
system
SPC charts are used to .... Correct Answer --Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common
cause usually stay within the standard deviation lines. Special causes
usually fall outside
Who introduced Total Quality Control (TCQ) Correct Answer -Joseph M.
Juran
Proposed "Cost of Non-Conformance" Correct Answer -Philip Crosby
What is Cost of Non-Conformance? Correct Answer -Calculating amount
of money spent on mistakes and subtracting what it would cost to do it
right the first time
Quality Assurance role in Quality Management Correct Answer -
Addresses primarily negative outcomes (sentinel events). Seeks
opportunities for improvement by monitoring bad events
Who initially decided quality should be measured Correct Answer -
Abraham Flexner
Lead the founding of the Joint Commission Correct Answer -E.A.
Codman
Brought modern quality assurance techniques to moder medicine
Correct Answer -Avedis Donabedian
Named the PDCA cycle Correct Answer -W. Edwards Deming
Developed the PDCA cycle Correct Answer -Walter Shewhart
Deming's seven diseases Correct Answer -1.) Lack of consistency of
purpose
2.) Emphasis on short-term profits
3.) Evaluation of performance, merit rating or annual review
4.) Mobility of management (job hopping)
5.) management by use of "visible figures", with no consideration of
unknowns or unknowables
6.) Excessive medical costs
7.) Excessive liability costs
Deming's 14 points for management Correct Answer -1.) Create
constancy of purpose toward improvement of product and service, with the
aim to become competitive, stay in business and provide jobs.
2.) Adopt the new philosophy. Management must take on leadership for
change.
3.) Cease dependence on inspection to achieve quality. Build quality into
the product in the first place.
4.) Move toward a single supplier for any one item, creating a long-term
relationship of loyalty and trust.
5.) Improve constantly and forever the system of production and service.
6.) Institute training on the job.
7.) Institute leadership. Supervision should aim to help people do a better
job.
8.) Drive out fear so that everyone may work effectively.
, 9.) Break down barriers between departments.
10.) Eliminate slogans, exhortations and targets for the work force.
11.) Recognize that the cause of low quality and low productivity belongs
to the system, and thus lies beyond the power of the work force.
a. Eliminate quotas and substitute leadership.
b. Eliminate management by objective. Substitute leadership.
12.) Remove barriers to pride-of-workmanship.
13.) Institute a vigorous program of education and self-improvement.
14.) Put everyone to work to accomplish transformation.
Deming's "Special Cause" Correct Answer -Unpredicted action on a
system such as an increased length of patient stay due to injuries sustained
when hospital's roof collapses. "Blips" on a control chart characterize these
special causes
Deming's "Common Causes" Correct Answer -Day-to-day variations in a
system
SPC charts are used to .... Correct Answer --Display data over time
-Picture trends over time
-Display upper and lower statistical limits
They help differentiate between special cause and common cause. Common
cause usually stay within the standard deviation lines. Special causes
usually fall outside
Who introduced Total Quality Control (TCQ) Correct Answer -Joseph M.
Juran
Proposed "Cost of Non-Conformance" Correct Answer -Philip Crosby
What is Cost of Non-Conformance? Correct Answer -Calculating amount
of money spent on mistakes and subtracting what it would cost to do it
right the first time
Quality Assurance role in Quality Management Correct Answer -
Addresses primarily negative outcomes (sentinel events). Seeks
opportunities for improvement by monitoring bad events
