WGU C215 OA Operations Management
Advertising revenue model - ANS-Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANS-Companies receive a referral fee for directing business to
an affiliate
Appraisal cost - ANS-The cost associated with uncovering defects
Automated order entry systems - ANS-A method using telephone models to send digital
orders to suppliers.
Backwards integration - ANS-Owning or controlling sources of raw materials and
components.
Benchmarking - ANS-Studying other companies business practices for comparison.
Bullwhip effect - ANS-Inaccurate or distorted demand information created in the supply
chain.
Business to Business commerce - ANS-Businesses buying and selling to other
businesses.
Business to consumer commerce - ANS-Businesses selling to individual consumers.
Cause and effect diagrams - ANS-A chart that identifies potential causes of particular
quality problems.
Checklist - ANS-A list of common defects and the number of observed occurrences of
each.
Conformance to specifications - ANS-how well a product or service meets the targets
and tolerances set by designers.
Continuous improvement - ANS-A philosophy of never ending improvement.
Control charts - ANS-Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - ANS-Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANS-an integrated effort designed to improve quality
performance at every level of the organization.
, Deming Prize - ANS-Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANS-Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANS-Used for short term storage, consolidation, and product
mixing.
Distributor crossdocking - ANS-the receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - ANS-Using the internet and web to do business.
E-distributors - ANS-Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANS-Companies that connect onlone MRO suppliers to businesses that
pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - ANS-Involvement of critical suppliers in new product
design.
Electronic data interchange (EDI) - ANS-A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANS-An electronic request for a quote on
goods and services.
Electronic storefront - ANS-online catalogs of products made available to the general
public by a single supplier
Exchanges - ANS-Marketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - ANS-Costs associated with failures that occur at the customer
site.
Extranets - ANS-intranets that are linked to the internet so that suppliers and customers
can be included in the system.
Fitness for use - ANS-How well the product performs its intended purpose.
Flowchart - ANS-A schematic of the sequence of steps involved in a process.
Forward integration - ANS-Owning or controlling the channels of distributions
Advertising revenue model - ANS-Provides users with information on services and
products and provides an opportunity for suppliers to advertise
Affiliate revenue model - ANS-Companies receive a referral fee for directing business to
an affiliate
Appraisal cost - ANS-The cost associated with uncovering defects
Automated order entry systems - ANS-A method using telephone models to send digital
orders to suppliers.
Backwards integration - ANS-Owning or controlling sources of raw materials and
components.
Benchmarking - ANS-Studying other companies business practices for comparison.
Bullwhip effect - ANS-Inaccurate or distorted demand information created in the supply
chain.
Business to Business commerce - ANS-Businesses buying and selling to other
businesses.
Business to consumer commerce - ANS-Businesses selling to individual consumers.
Cause and effect diagrams - ANS-A chart that identifies potential causes of particular
quality problems.
Checklist - ANS-A list of common defects and the number of observed occurrences of
each.
Conformance to specifications - ANS-how well a product or service meets the targets
and tolerances set by designers.
Continuous improvement - ANS-A philosophy of never ending improvement.
Control charts - ANS-Charts used to evaluate whether a process is operating within
expectations.
Crossdocking - ANS-Eliminates storage and order picking functions of a distribution
warehouse.
Customer defined quality - ANS-an integrated effort designed to improve quality
performance at every level of the organization.
, Deming Prize - ANS-Japanese award for companies to recognize efforts in quality
improvement.
Distribution management - ANS-Responsible for the movement of material from the
manufacturer to the customer.
Distribution warehouse - ANS-Used for short term storage, consolidation, and product
mixing.
Distributor crossdocking - ANS-the receiving and consolidating of inbound products
from different vendors into a multi-SKU pallet.
E-commerce - ANS-Using the internet and web to do business.
E-distributors - ANS-Independently owned net marketplaces having catalogs
representing thousands of suppliers and designed for spot purchases.
E-purchasing - ANS-Companies that connect onlone MRO suppliers to businesses that
pay fees to join the market, usually for long term contractual purchasing.
Early supplier involment (ESI) - ANS-Involvement of critical suppliers in new product
design.
Electronic data interchange (EDI) - ANS-A form of computer to computer
communications that enables sharing business documents.
Electronic requests for quotes (eRFQs) - ANS-An electronic request for a quote on
goods and services.
Electronic storefront - ANS-online catalogs of products made available to the general
public by a single supplier
Exchanges - ANS-Marketplaces that focus on spot requirements of larger firms in a
single industry
External Failure costs - ANS-Costs associated with failures that occur at the customer
site.
Extranets - ANS-intranets that are linked to the internet so that suppliers and customers
can be included in the system.
Fitness for use - ANS-How well the product performs its intended purpose.
Flowchart - ANS-A schematic of the sequence of steps involved in a process.
Forward integration - ANS-Owning or controlling the channels of distributions
