PUBLIX DELI ROI STUDYING GUIDE EXAM WITH
CORRECT QUESTIONS AND VERIFIED ANSWERS .
What gives Publix Smoked Turkey its yellow color? - ANSWERS-Natural
Hickory wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ANSWERS-
3oz on a half and 6oz on a full sub.
What is the #1 reason why customers would not shop at Publix? -
ANSWERS-Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? -
ANSWERS-Poor visual appearance
What would 1/8 be on a digital scale? - ANSWERS-.125
Review the opening procedures for the department: - ANSWERS-1. Turn
on the lights and equipment 2. Check special orders and make plans to
fulfill them. 3. Set up service area *sinks* *slicers* *display cases* 4.
Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front
and back of case windows and all counters. 7. Stock supplies, workstation,
and hand-washing sinks. 8. Complete Proactive Walk
What are the steps to proper hand washing? - ANSWERS-Wet hands,
apply soap, briskly rub hands for twenty seconds, scrub finger tips and
between fingers, rinse forearms and hands, dry forearms and hands with
paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - ANSWERS-Under the sub station:
day of production plus one day... Hot case: 3 hours
, What portion of the special order form does the customer receive? -
ANSWERS-Canary Yellow
What would you do before you begin cleaning the Deli Traditional Case? -
ANSWERS-Gather all needed cleaning supplies prior to cleaning.
What is the process when completing a special order form? - ANSWERS-
1. Pick up blank special order. 2. Write store information and date. 3. Take
customer information: name and address, phone number, pick-up date
and time, type of function, whether paid or COD, who the order was taken
by. 4. Make suggestions before completing order. 5. Take product
information.
Proper mechanics when lifting and lowering objects: - ANSWERS-1. Get
firm footing and keep your feet wider than shoulder width. 2. Let your legs
do the work by pushing up or down slowly or smoothly. 3. Maintain your
spines natural curve. 4. Grip the item firmly and hold it close to your body,
staying within the safe work zone.
What two meats does Meat Bologna contain? - ANSWERS-Pork and
Ground Beef
What is the process of having a successful selling event? - ANSWERS-1.
Be friendly 2. Be considerate of the customer's time. 3. Ask open-ended
questions. 4. Listen attentively 5. Make suggestions 6. Be product minded
7. Be courteous 8. Be proud of your appearance 9. Maintain product quality
10. Offer more than expected
What is the importance of a selling event? - ANSWERS-Designed to
generate long-term sales increases through shared knowledge and
providing samples to customers.
What is the proper chemical used to clean the cooler floors? -
ANSWERS-Grease cutter positive, Ultra Deli Dish, Q-San Sanitizer
CORRECT QUESTIONS AND VERIFIED ANSWERS .
What gives Publix Smoked Turkey its yellow color? - ANSWERS-Natural
Hickory wood and the slow roasting of fresh meat.
What is the serving size of egg salad for a sub sandwich? - ANSWERS-
3oz on a half and 6oz on a full sub.
What is the #1 reason why customers would not shop at Publix? -
ANSWERS-Sanitation issues
What is the #1 reason why a customer would think a store is unsanitary? -
ANSWERS-Poor visual appearance
What would 1/8 be on a digital scale? - ANSWERS-.125
Review the opening procedures for the department: - ANSWERS-1. Turn
on the lights and equipment 2. Check special orders and make plans to
fulfill them. 3. Set up service area *sinks* *slicers* *display cases* 4.
Open all workstations. 5. Check signs, labels, and pricing. 6. Clean front
and back of case windows and all counters. 7. Stock supplies, workstation,
and hand-washing sinks. 8. Complete Proactive Walk
What are the steps to proper hand washing? - ANSWERS-Wet hands,
apply soap, briskly rub hands for twenty seconds, scrub finger tips and
between fingers, rinse forearms and hands, dry forearms and hands with
paper towel, turn off water with paper towel, discard towel.
What is the shelf life for vegetables? - ANSWERS-Under the sub station:
day of production plus one day... Hot case: 3 hours
, What portion of the special order form does the customer receive? -
ANSWERS-Canary Yellow
What would you do before you begin cleaning the Deli Traditional Case? -
ANSWERS-Gather all needed cleaning supplies prior to cleaning.
What is the process when completing a special order form? - ANSWERS-
1. Pick up blank special order. 2. Write store information and date. 3. Take
customer information: name and address, phone number, pick-up date
and time, type of function, whether paid or COD, who the order was taken
by. 4. Make suggestions before completing order. 5. Take product
information.
Proper mechanics when lifting and lowering objects: - ANSWERS-1. Get
firm footing and keep your feet wider than shoulder width. 2. Let your legs
do the work by pushing up or down slowly or smoothly. 3. Maintain your
spines natural curve. 4. Grip the item firmly and hold it close to your body,
staying within the safe work zone.
What two meats does Meat Bologna contain? - ANSWERS-Pork and
Ground Beef
What is the process of having a successful selling event? - ANSWERS-1.
Be friendly 2. Be considerate of the customer's time. 3. Ask open-ended
questions. 4. Listen attentively 5. Make suggestions 6. Be product minded
7. Be courteous 8. Be proud of your appearance 9. Maintain product quality
10. Offer more than expected
What is the importance of a selling event? - ANSWERS-Designed to
generate long-term sales increases through shared knowledge and
providing samples to customers.
What is the proper chemical used to clean the cooler floors? -
ANSWERS-Grease cutter positive, Ultra Deli Dish, Q-San Sanitizer
