Budget - Answers Quantitative expression of a proposed plan of action by management and I san aid to
coordinating what needs to be done to execute that plan.
Chief Financial Officer (CFO) - Answers The executive responsible for overseeing the financial operations
of an organization.
Control - Answers Comprises taking actions that implement the planning decisions, evaluating past
performance, and providing feedback and learning to help future decision making.
Controller - Answers The financial executive primarily responsible for management accounting and
financial accounting.
Cost Accounting - Answers The process of measuring, analyzing, and reporting financial and non-
financial information related to the costs of acquiring or using resources in an organization.
Cost-Benefit Approach - Answers Approach to decision making and resource allocation based on a
comparison of the expected benefits from attaining company goals and the expected costs.
Cost Management - Answers Describe the activities managers undertake to use resources in a way that
increases a product's value to customers and achieves an organization's goals.
Customer Relationship Management (CRM) - Answers Strategy that integrates people and technology in
all business functions to deepen relationships with customers, partners, and distributors.
Customer Service - Answers Providing after-sales service to customers.
Design of Products and Processes - Answers Detailed planning, engineering, and testing of products and
processes.
Distribution - Answers Processing orders and shipping products or delivering services to customers
(outbound logistics).
Financial Accounting - Answers Focuses on reporting financial information to external parties such as
investors, government agencies, banks, and suppliers based on Generally Accepted Accounting
Principles (GAAP).
Learning - Answers Involves examining past performance and systematically exploring alternative ways
to make better informed decisions and plans in the future.
Line Management - Answers Managers (for example, in production, marketing, or distribution) who are
directly responsible for attaining the goals of the organization.
Management Accounting - Answers The process of measuring, analyzing, and reporting financial and
non-financial information that helps managers make decisions to fulfill the goals of an organization.