WGU CHANGE MANAGEMENT AND
INNOVATION-C208 ASSESSMENT V2
LATEST EXAM 2024-2025 WITH 55 ACTUAL
QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+ 100%
Which three individuals within an organization could play the role of change
agent - ✔✔ANSWER✔✔>>ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change - ✔✔ANSWER✔✔>>Establishing a sense of
urgency
American Express Model - ✔✔ANSWER✔✔>>American Express developed its
own change model with major change phases or stages
1. Scope the change
2. Create a vision
3. Drive commitment
4. Accelerate the transition
5. Sustain momentum
Descriptive Models of Change - ✔✔ANSWER✔✔>>Useful for trying to
understand what is going on in an organization and can be used to gather and
analyze information and assess if the circumstances with the organization are
conducive for change.
Examples:
,Lewin's Model of Change
McKinney's 7-S Framework
Prescriptive Models of Change - ✔✔ANSWER✔✔>>Useful when a step by step
process is called for, they provide a 'cook book' for change.
Examples:
Kotter's Eight Steps for Change
ADKAR
Cisco Change Roadmap (CCR)
GE Change Acceleration Process (CAP)
American Express
Innovation Diffusion Model - ✔✔ANSWER✔✔>>Popularized by scholar Everett
Rogers, the theory posits that the spread of innovation will occur via
communication channels, with social systems affecting its adoption and use at a
given rate.
Innovation Diffusion Model Stages - ✔✔ANSWER✔✔>>1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
Innovation Diffusion - 1. Knowledge - ✔✔ANSWER✔✔>>People become aware
that the technology exists
Innovation Diffusion - 2. Persuasion - ✔✔ANSWER✔✔>>Individuals are
interested in the innovation
Innovation Diffusion - 3. Decision - ✔✔ANSWER✔✔>>Individuals consider the
evidence, weigh options, and make a decision
Innovation Diffusion - 4. Implementation - ✔✔ANSWER✔✔>>Decision adoption is
not final, the innovation is employed and studied
Innovation Diffusion - 5. Confirmation - ✔✔ANSWER✔✔>>Adopters decide
whether to continue using the innovation
Innovation Diffusion - Profiles of Adopters - ✔✔ANSWER✔✔>>Innovators: 2.5%
of population.
Early Adopters: 13.5% of population.
Early Majority: 34% of population.
Late Majority: 34% of population.
Laggards: 16% of population.
, Christensen's Disruptive Innovation Model - ✔✔ANSWER✔✔>>Christensen has
identified four characteristics of disruptive change, this model focuses on
technology not organizations, it has become a common reference point for
discussions about change.
Disruptive Innovation Characteristic # 1 - ✔✔ANSWER✔✔>>They create new
markets by creating a new kind of product or service
Disruptive Innovation Characteristic # 2 - ✔✔ANSWER✔✔>>The new product or
service from the new technology costs less that existing products or services
from the old technology
Disruptive Innovation Characteristic # 3 - ✔✔ANSWER✔✔>>While initially the
new products under-perform for mainstream customers, they eventually catch
up and meet their needs
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ✔✔ANSWER✔✔>>knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ? -
✔✔ANSWER✔✔>>Descriptive
Which two statements characterize low end disruption - ✔✔ANSWER✔✔>>it is
an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ✔✔ANSWER✔✔>>Communicating change initiatives
through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - ✔✔ANSWER✔✔>>a consistent vision of the end result of the change
how should training be viewed during organizational change -
✔✔ANSWER✔✔>>as a worthwhile investment in a successful transition
INNOVATION-C208 ASSESSMENT V2
LATEST EXAM 2024-2025 WITH 55 ACTUAL
QUESTIONS AND CORRECT VERIFIED
ANSWERS ALREADY GRADED A+ 100%
Which three individuals within an organization could play the role of change
agent - ✔✔ANSWER✔✔>>ceo
consultant
employee
Which of the eight steps described by Kotter is the first step a change leader
takes when implementing a change - ✔✔ANSWER✔✔>>Establishing a sense of
urgency
American Express Model - ✔✔ANSWER✔✔>>American Express developed its
own change model with major change phases or stages
1. Scope the change
2. Create a vision
3. Drive commitment
4. Accelerate the transition
5. Sustain momentum
Descriptive Models of Change - ✔✔ANSWER✔✔>>Useful for trying to
understand what is going on in an organization and can be used to gather and
analyze information and assess if the circumstances with the organization are
conducive for change.
Examples:
,Lewin's Model of Change
McKinney's 7-S Framework
Prescriptive Models of Change - ✔✔ANSWER✔✔>>Useful when a step by step
process is called for, they provide a 'cook book' for change.
Examples:
Kotter's Eight Steps for Change
ADKAR
Cisco Change Roadmap (CCR)
GE Change Acceleration Process (CAP)
American Express
Innovation Diffusion Model - ✔✔ANSWER✔✔>>Popularized by scholar Everett
Rogers, the theory posits that the spread of innovation will occur via
communication channels, with social systems affecting its adoption and use at a
given rate.
Innovation Diffusion Model Stages - ✔✔ANSWER✔✔>>1. Knowledge
2. Persuasion
3. Decision
4. Implementation
5. Confirmation
Innovation Diffusion - 1. Knowledge - ✔✔ANSWER✔✔>>People become aware
that the technology exists
Innovation Diffusion - 2. Persuasion - ✔✔ANSWER✔✔>>Individuals are
interested in the innovation
Innovation Diffusion - 3. Decision - ✔✔ANSWER✔✔>>Individuals consider the
evidence, weigh options, and make a decision
Innovation Diffusion - 4. Implementation - ✔✔ANSWER✔✔>>Decision adoption is
not final, the innovation is employed and studied
Innovation Diffusion - 5. Confirmation - ✔✔ANSWER✔✔>>Adopters decide
whether to continue using the innovation
Innovation Diffusion - Profiles of Adopters - ✔✔ANSWER✔✔>>Innovators: 2.5%
of population.
Early Adopters: 13.5% of population.
Early Majority: 34% of population.
Late Majority: 34% of population.
Laggards: 16% of population.
, Christensen's Disruptive Innovation Model - ✔✔ANSWER✔✔>>Christensen has
identified four characteristics of disruptive change, this model focuses on
technology not organizations, it has become a common reference point for
discussions about change.
Disruptive Innovation Characteristic # 1 - ✔✔ANSWER✔✔>>They create new
markets by creating a new kind of product or service
Disruptive Innovation Characteristic # 2 - ✔✔ANSWER✔✔>>The new product or
service from the new technology costs less that existing products or services
from the old technology
Disruptive Innovation Characteristic # 3 - ✔✔ANSWER✔✔>>While initially the
new products under-perform for mainstream customers, they eventually catch
up and meet their needs
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1
(earliest stage) to 5 (latest stage) - ✔✔ANSWER✔✔>>knowledge
persuasion
decision
implementation
confirmation
The head of human resources of a large company is considering changes to the
employee benefits program but is unsure how the employees will respond to
these changes
Which type of change model should this person employ? -
✔✔ANSWER✔✔>>Descriptive
Which two statements characterize low end disruption - ✔✔ANSWER✔✔>>it is
an innovation that is good enough
it evolves over time into a product with more features
Which approaches would be appropriate for communicating change initiatives?
Choose 2 answers - ✔✔ANSWER✔✔>>Communicating change initiatives
through email
Explaining why the change is needed
What is essential for a leader to communicate when undertaking organizational
change? - ✔✔ANSWER✔✔>>a consistent vision of the end result of the change
how should training be viewed during organizational change -
✔✔ANSWER✔✔>>as a worthwhile investment in a successful transition
