Ramp Agent Study Guide
with 100% Guarantee pass
INSIDE HERE YOU WILL FIND.
126 QUESTION AND ANSWERS.
VERIFIED ANSWERS.
ANSWERS ARE WELL HIGHLIGHTED.
1. D**** Airlines Expectation <Ans> Display a professional attitude and appearance
all day, everyday.
2. ALA <Ans> Acronym meaning (Aircraft Load Agent)
Responsible for supervising the proper loading of the aircraft. During arrival/depar-
ture may be referred to as the marshalling agent.
3. AIC <Ans> Acronym meaning (Agent In Charge) Responsible for supervising the
proper loading of the aircraft. During arrival/departure may be referred to as the
marshalling agent.
4. OSM <Ans> Acronym meaning (Operations Service Manager) Responsible for
super- vising the entire area or zone that you work in; will conduct administrative
functions their agents require .
5. GOM <Ans> The manual that governs ramp policies and procedures, also known as
the Ground Operations Manual.
6. SPPM <Ans> Safety Policy and Procedures Manual
7. DCGOM <Ans> Delta Connection Ground Operations Manual
8. DGM <Ans> Dangerous Goods Manual
9. Professional Image <Ans> Working on the ramp is like being displayed in a "fish
bowl!" Customers are watching how we operate on the ramp at all times.
10. Internal Customer <Ans> Person inside the organization or business
1/
, partner we support by our efforts.
11. External Customer <Ans> A person who is outside the organization and
someone who usually pays for the service.
12. Customer Expectations <Ans> Provide a safe airport and flight experience,
2/
with 100% Guarantee pass
INSIDE HERE YOU WILL FIND.
126 QUESTION AND ANSWERS.
VERIFIED ANSWERS.
ANSWERS ARE WELL HIGHLIGHTED.
1. D**** Airlines Expectation <Ans> Display a professional attitude and appearance
all day, everyday.
2. ALA <Ans> Acronym meaning (Aircraft Load Agent)
Responsible for supervising the proper loading of the aircraft. During arrival/depar-
ture may be referred to as the marshalling agent.
3. AIC <Ans> Acronym meaning (Agent In Charge) Responsible for supervising the
proper loading of the aircraft. During arrival/departure may be referred to as the
marshalling agent.
4. OSM <Ans> Acronym meaning (Operations Service Manager) Responsible for
super- vising the entire area or zone that you work in; will conduct administrative
functions their agents require .
5. GOM <Ans> The manual that governs ramp policies and procedures, also known as
the Ground Operations Manual.
6. SPPM <Ans> Safety Policy and Procedures Manual
7. DCGOM <Ans> Delta Connection Ground Operations Manual
8. DGM <Ans> Dangerous Goods Manual
9. Professional Image <Ans> Working on the ramp is like being displayed in a "fish
bowl!" Customers are watching how we operate on the ramp at all times.
10. Internal Customer <Ans> Person inside the organization or business
1/
, partner we support by our efforts.
11. External Customer <Ans> A person who is outside the organization and
someone who usually pays for the service.
12. Customer Expectations <Ans> Provide a safe airport and flight experience,
2/
