Certiport Communications in Business
Exam Questions and Answers
Effective listening skills - Correct Answers -- facing the speaker
- keeping your attention on the message
- deferring judgement
judges use four factors to resolve copyright fair use disputes. the four factors judges
consider are: - Correct Answers -- purpose and character of the copy (was it for
commercial or non commercial)
- nature of the work that was copied (was it government-published facts, information
released to the public such as a phone book, or copyrighted material)
- amount and substantiality of the portion taken
- effect of the copy's use on the potential market (did it cause monetary loss or loss of
fame)
Online identity is how people perceive you, the two items that contribute most to a
person's online identity are - Correct Answers -- profiles describing you on social media
sites
- posts you make to blogs and social media sites
COPYRIGHT - the following require permission to use: - Correct Answers -- literary
works
- musical works, performances, and sound recordings
- dramatic, pantomimes and choreographic works
- images, art works, graphics, logos, and architectural works
- motion pictures and other audiovisual works
- softwares
writing a letter - Correct Answers -- use company letterhead when possible
- personalize the letter by using the client's name in the salutation
- close the letter leaving space below the valediction for a wet signature above your
printed name and title
summaries need to be... - Correct Answers -informative, factual, and to the point
RESUME ORDER - Correct Answers -- name and contact info
- opening statement of the type of work you're seeking
- names of your schools and diploma or degree received
- work history with dates of employment, job title, and company name
- references
Exam Questions and Answers
Effective listening skills - Correct Answers -- facing the speaker
- keeping your attention on the message
- deferring judgement
judges use four factors to resolve copyright fair use disputes. the four factors judges
consider are: - Correct Answers -- purpose and character of the copy (was it for
commercial or non commercial)
- nature of the work that was copied (was it government-published facts, information
released to the public such as a phone book, or copyrighted material)
- amount and substantiality of the portion taken
- effect of the copy's use on the potential market (did it cause monetary loss or loss of
fame)
Online identity is how people perceive you, the two items that contribute most to a
person's online identity are - Correct Answers -- profiles describing you on social media
sites
- posts you make to blogs and social media sites
COPYRIGHT - the following require permission to use: - Correct Answers -- literary
works
- musical works, performances, and sound recordings
- dramatic, pantomimes and choreographic works
- images, art works, graphics, logos, and architectural works
- motion pictures and other audiovisual works
- softwares
writing a letter - Correct Answers -- use company letterhead when possible
- personalize the letter by using the client's name in the salutation
- close the letter leaving space below the valediction for a wet signature above your
printed name and title
summaries need to be... - Correct Answers -informative, factual, and to the point
RESUME ORDER - Correct Answers -- name and contact info
- opening statement of the type of work you're seeking
- names of your schools and diploma or degree received
- work history with dates of employment, job title, and company name
- references
