ODMHSAS Case Management Exam
2025 by Jennifer Hayes 2024/2025 Exam
Questions and Answers | 100% Pass
What are the BIG NINE / Big IX in Case Management? - 🧠ANSWER ✔✔1.
Needs Assessment
2. Service Plan Development
3. Referral
4. Linkage
5. Advocacy
6. Follow-Up / Stay Engaged In Treatment
7. Monitoring / Support
8. Outreach
9. Crisis Diversion
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,Needs Assessment consists of - 🧠ANSWER ✔✔psychological,
educational, medical, and social information for the purpose of individual
plan of care development
Service Plan Development - 🧠ANSWER ✔✔Face-to-Face meetings with
the member and / or the parent / guardian / family member for the
implementation of activities delineated in the individual plan of care
(service/treatment plan)
Referral - 🧠ANSWER ✔✔When an individual / family is in need of specific
resource information (name, phone number, address) and can take the
information and make the linkage and advocate for themselves
Linkage - 🧠ANSWER ✔✔When an individual / family is in need of specific
resource information, and needs assistance with linking up with that
resource.
Advocacy - 🧠ANSWER ✔✔When an individual / family is unable to
successfully express their needs and interests and needs assistance with
communication to access a specific resource
Follow-Up - 🧠ANSWER ✔✔Follow up with the individual and / or family to
HELP them STAY engaged in treatment
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Monitoring / Support - 🧠ANSWER ✔✔monitoring and support related to the
individual CM plan of care-assessing progress and barriers, and
reassessing goals/objectives
Outreach - 🧠ANSWER ✔✔Outreach with the individual and / or family to
help them stay engaged in treatment / appointments.
Crisis Diversion - 🧠ANSWER ✔✔Unanticipated / Unscheduled situation
requiring supportive assistance, face-to-face or telephone, to resolve
immediate problems before they become overwhelming and severely
impair the individual's ability to function or maintain in the community, to
assist members from progression to a higher level of care.
Excluded Services in Case Management: - 🧠ANSWER ✔✔1. physically
escorting / transporting to appointments or staying with consumer during
appointments
2. managing finances
3. providing shopping or paying bills services
4. delivering bus tickets, food stamps, money etc
5. counseling, rehabilitative services, psychiatric assessmets, or discharge
planning
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
3
PRIVACY STATEMENT. ALL RIGHTS RESERVED
2025 by Jennifer Hayes 2024/2025 Exam
Questions and Answers | 100% Pass
What are the BIG NINE / Big IX in Case Management? - 🧠ANSWER ✔✔1.
Needs Assessment
2. Service Plan Development
3. Referral
4. Linkage
5. Advocacy
6. Follow-Up / Stay Engaged In Treatment
7. Monitoring / Support
8. Outreach
9. Crisis Diversion
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
1
PRIVACY STATEMENT. ALL RIGHTS RESERVED
,Needs Assessment consists of - 🧠ANSWER ✔✔psychological,
educational, medical, and social information for the purpose of individual
plan of care development
Service Plan Development - 🧠ANSWER ✔✔Face-to-Face meetings with
the member and / or the parent / guardian / family member for the
implementation of activities delineated in the individual plan of care
(service/treatment plan)
Referral - 🧠ANSWER ✔✔When an individual / family is in need of specific
resource information (name, phone number, address) and can take the
information and make the linkage and advocate for themselves
Linkage - 🧠ANSWER ✔✔When an individual / family is in need of specific
resource information, and needs assistance with linking up with that
resource.
Advocacy - 🧠ANSWER ✔✔When an individual / family is unable to
successfully express their needs and interests and needs assistance with
communication to access a specific resource
Follow-Up - 🧠ANSWER ✔✔Follow up with the individual and / or family to
HELP them STAY engaged in treatment
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
2
PRIVACY STATEMENT. ALL RIGHTS RESERVED
, Monitoring / Support - 🧠ANSWER ✔✔monitoring and support related to the
individual CM plan of care-assessing progress and barriers, and
reassessing goals/objectives
Outreach - 🧠ANSWER ✔✔Outreach with the individual and / or family to
help them stay engaged in treatment / appointments.
Crisis Diversion - 🧠ANSWER ✔✔Unanticipated / Unscheduled situation
requiring supportive assistance, face-to-face or telephone, to resolve
immediate problems before they become overwhelming and severely
impair the individual's ability to function or maintain in the community, to
assist members from progression to a higher level of care.
Excluded Services in Case Management: - 🧠ANSWER ✔✔1. physically
escorting / transporting to appointments or staying with consumer during
appointments
2. managing finances
3. providing shopping or paying bills services
4. delivering bus tickets, food stamps, money etc
5. counseling, rehabilitative services, psychiatric assessmets, or discharge
planning
COPYRIGHT©PROFFKERRYMARTIN 2025/2026. YEAR PUBLISHED 2025. COMPANY REGISTRATION NUMBER: 619652435. TERMS OF USE.
3
PRIVACY STATEMENT. ALL RIGHTS RESERVED
