Test Bank For Human Resources Management in Canada, 15th Edition by Gary Dessler, ISBN: 9780137291878, All 17 Chapters Covered, Verified Latest Edition 2025

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TEST BANK For
Human Resources Management in Canada

15th Canadian Edition by Gary Dessler




Chapters 1 – 17

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Answers are at the end of each Chapter
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Chapter 1 h6




MULTIPLE CHOICE. h6




Choose the one alternative that best completes the statement or answers the que
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stion.
1) Human resources management refers to: h6 h6 h6 h6




A) the management of people in organizations.
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B) concepts and techniques for organizing work activities.
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C) all managerial activities.
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D) concepts and techniques used in leading people at work.
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E) management techniques for controlling people at work. h6 h6 h6 h6 h6 h6




2) The knowledge, education, training, skills, and expertise of a firm's workers is known as:
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A) physical capital. h6




B) management's philosophy. h6




C) human capital. h6




D) production capital. h6




E) cultural diversity. h6




3) Human resources practices that support strategy include:
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A) performance management. h6




B) production scheduling. h6




C) policies and procedures. h6 h6




D) staffing practices. h6




E) rewards practices. h6




4) A company utilizes a system to measure the impact of Human Resources which balances measures rel
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ating to financial results, customers, internal business processes and human capital management. This syste
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m is knows as the:
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A) HRIS.
B) balanced strategy. h6




C) Human Capital Index. h6 h6




D) balanced scorecard. h6

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E) none of the above.
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5) You have been tasked with building employee engagement at the firm you work for. Strategic hu
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man resources initiatives you would consider implementing include:
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A) employee recognition programs and management development programs.
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B) diversity programs. h6




C) employee recognition programs. h6 h6




D) employee relations activity. h6 h6




E) job design indicators.
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6) HR department staff members are traditionally involved in key operational responsibilities. Which of
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the following is an operational responsibility?
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A) setting goals and objectives
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B) collecting metrics h6




C) analyzing metrics h6




D) interpreting human right laws h6 h6 h6




E) interpreting health and safety legislation h6 h6 h6 h6