AMCA MAC Questions and Revised Correct Answers |
Guarantee Pass A+ GRADED 100% VERIFIED
Responsibilities of a Medical Assistant include: - ✔✔✔-answer phones and schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ✔✔✔administer an IV, but may prepare the supplies and equipment
Ethics: - ✔✔✔principles that guide you based on integrity, responsibility, respect, self discipline, and intent to further your
career
Patients rights: - ✔✔✔patients actively participate in their own health care
The Patient Bill of Rights - ✔✔✔serves as a guide for both patients and their physicians involved in their care
Tort law - ✔✔✔a wrong committed against a person or the person's property. May be intentional or unintentional
Liable - ✔✔✔being held accountable under law
Negligence - ✔✔✔an unintentional wrong
Malpractice - ✔✔✔negligence by a professional person
Intentional tort - ✔✔✔acts that are meant to be harmful
Defamation - ✔✔✔injuring a person's name and reputation by making false statements to a third person
,Libel - ✔✔✔making false statements in print, writing, or through pictures
Slander - ✔✔✔making false statements orally
Invasion of privacy - ✔✔✔violating a person's right not to have his or her private affairs exposed
Fraud - ✔✔✔saying or doing something to trick, fool, or deceive a person
Assault - ✔✔✔intentionally attempting to touch or threaten a person's body without their consent
Battery - ✔✔✔touching a person's body without their consent
Misdemeanor - ✔✔✔a crime punishable by one year or less
Felony - ✔✔✔a crime punishable by more than one year
Informed consent - ✔✔✔when the person clearly understands what is going to be done
Abandonment - ✔✔✔when a provider withdraws from the care of a patient without reasonable notice of discharge
Good listening skills: - ✔✔✔-face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ✔✔✔the study of nonverbal communication
Kinesic slip - ✔✔✔where a verbal and nonverbal messages do not match
, Intimate space - ✔✔✔18in or closer
Personal space - ✔✔✔18in - 4ft
social space - ✔✔✔4ft - 12ft
public space - ✔✔✔12ft or more
Proper phone etiquette: - ✔✔✔-answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ✔✔✔-use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
Narrative - ✔✔✔written description of patients visits in chronological order
SOAP note charting - ✔✔✔method that tracks subjective, objective, assessment, and plan for a patients visit
Subjective - ✔✔✔patients statements (chief complaint)
Objective - ✔✔✔observations made by the medical assistant, examination findings and vital signs
Assessment - ✔✔✔doctors diagnosis
Plan - ✔✔✔health care providers prescribed plan of action
Guarantee Pass A+ GRADED 100% VERIFIED
Responsibilities of a Medical Assistant include: - ✔✔✔-answer phones and schedule appointments
-prepare statements for billing
-communicate with patients, instruct patients about meds, diets, drug refills
-chart a patients history; maintenance of medical records
-take a patients vital signs, prepare patients for examination, assisting physician
-management if correspondences
-remove sutures
-change dressing
a medical assistant CANNOT: - ✔✔✔administer an IV, but may prepare the supplies and equipment
Ethics: - ✔✔✔principles that guide you based on integrity, responsibility, respect, self discipline, and intent to further your
career
Patients rights: - ✔✔✔patients actively participate in their own health care
The Patient Bill of Rights - ✔✔✔serves as a guide for both patients and their physicians involved in their care
Tort law - ✔✔✔a wrong committed against a person or the person's property. May be intentional or unintentional
Liable - ✔✔✔being held accountable under law
Negligence - ✔✔✔an unintentional wrong
Malpractice - ✔✔✔negligence by a professional person
Intentional tort - ✔✔✔acts that are meant to be harmful
Defamation - ✔✔✔injuring a person's name and reputation by making false statements to a third person
,Libel - ✔✔✔making false statements in print, writing, or through pictures
Slander - ✔✔✔making false statements orally
Invasion of privacy - ✔✔✔violating a person's right not to have his or her private affairs exposed
Fraud - ✔✔✔saying or doing something to trick, fool, or deceive a person
Assault - ✔✔✔intentionally attempting to touch or threaten a person's body without their consent
Battery - ✔✔✔touching a person's body without their consent
Misdemeanor - ✔✔✔a crime punishable by one year or less
Felony - ✔✔✔a crime punishable by more than one year
Informed consent - ✔✔✔when the person clearly understands what is going to be done
Abandonment - ✔✔✔when a provider withdraws from the care of a patient without reasonable notice of discharge
Good listening skills: - ✔✔✔-face the person
-have good eye contact
-lean toward the person
-respond to the person
-paraphrasing
-clarifying
-silence
Kinesics - ✔✔✔the study of nonverbal communication
Kinesic slip - ✔✔✔where a verbal and nonverbal messages do not match
, Intimate space - ✔✔✔18in or closer
Personal space - ✔✔✔18in - 4ft
social space - ✔✔✔4ft - 12ft
public space - ✔✔✔12ft or more
Proper phone etiquette: - ✔✔✔-answer the phone properly and kindly
-never allow an angry or aggressive called to upset you; remain calm and composed
-speak clearly and concisely
-be sure to ask the caller's permission before place them on hold
Communication Via E-mail: - ✔✔✔-use personal name if system allows it
-do not write message in upper case, it may be received as anger
-always check who the receiver of the email is before you click send
-use please and thank you
-can be used as a legal document
Narrative - ✔✔✔written description of patients visits in chronological order
SOAP note charting - ✔✔✔method that tracks subjective, objective, assessment, and plan for a patients visit
Subjective - ✔✔✔patients statements (chief complaint)
Objective - ✔✔✔observations made by the medical assistant, examination findings and vital signs
Assessment - ✔✔✔doctors diagnosis
Plan - ✔✔✔health care providers prescribed plan of action
