NFDN EXAM QUESTIONS AND
ANSWERS
Define appreciative inquiry - Answer-an attribute association with how we question and
problem solve, it focuses on identifying what is working well and building on those
strengths
focus on the positives vs negatives.
what is the 5-D cycle of AI - Answer-definition, discovery, dream, design, destiny
Similar to project planning or change management, uses a positive approach for
engaging everybody in the project.
List the steps in the problem solving process - Answer-Define the problem, gather data,
analyze data, develop solutions, select solutions, implement solutions, evaluate the
result
Why is the six thinking hats useful - Answer-powerful decision making tool that can be
used by groups to look at problems laterally from six different perspectives. Each
different coloured hat represents a different style of parallel thinking or a role that a
wearer assumes in a group. As the participant switches from one hat to another, they
are able to examine and reconsider their own style of thinking and how it affects their
decision making.
What are the six thinking hats - Answer-1: Black: Negative/critical
2: Blue: Rational/decisive
3: Green: creative/innovative
4: Red: intuitive/emotional
5: Yellow: positive/optimistic
6: White: objective/factual
What is critical thinking - Answer-The intellectually disciplined process of actively and
skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information
gathered from, or generated by, observation, experience, reflection, reasoning or
communication, as a guide to belief and action
Guidelines for effective communication - Answer-1: Approach each interaction as
though the other person has no knowledge of effective communication. Take
responsibility for creating the sender-receiver rhythm.
2: Share your thoughts and feelings, be self revealing
3: Use casual conversation or small talk, can be important to relationships, esp if
humorous/light.
4: Acknowledge, praise and encourage the other person doing so is supportive and
brings life and energy to the relationship
5: Present messages in a way that the other person can receive them
, 6: Take responsibility for any problem/issue you have with another, speak as if its your
problem
7: Use language of equality even when position titles are not of the same level
What can hinder professional communication - Answer-a) Stress: causes a threat to
positive self worth- YOU messages.
b) Communication barriers: 1- distractions (background noise/bad light/heavy
workloads), 2- inadequate knowledge (the sender & receiver may be at diff levels of
knowledge) 3- poor planning (planning out communication is helpful) 4- differences in
perception (no two people are the same, same message can be interpreted differently).
5- emotions & personality (problems from home can prevent them from receiving
another message).
Define conflict - Answer-disagreement in values or beliefs within oneself or between
people that cause harm or has the potential to cause harm- catalyst for change.
Constructive conflict vs destructive conflict - Answer-constructive: results in successful
resolution that leads to: growth, problem resolution, improved team function, incr
productivity, incr in employee commitment.
Destructive: unsatisfactory resolution results in: negativity, resistance, frustration, decr
in resolution, weakened relationship, decr productivity, decr employee satisfaction level.
What is S-TLC acronym - Answer-Stop
Think
Listen
Communicate
Interdisciplinary team - Answer-Interdisciplinary: Members from different clinical
disciplines who have specializing skills, knowledge and abilities. Work together, may or
may not collaborate. Usually this type in hospitals ex) nurse, physio, surgeons in post
op unit. Each HC provider has a specific role in pt care, often own approach & may or
may not meet to discuss patients plan of care
Interprofessional team - Answer-Different HC disciplines working together towards
common goals to meet the needs of a patient population. Team members divide the
work based on their scope, share info to support each other, coordinate processes and
interventions. Deep degree of collaboration. Usually have a positive outcome-
addresses communication and interpersonal skills, pt entered, family focused care,
collaborative practice and team functioning.
Characteristics of an effective team member - Answer-a) working environment: informal,
comfy, relaxed
b) discussion: focused, shared by everyone
c)respectful listening
d)objectives are understood and accepted
e)can handle conflict, open to discussions of conflicts
ANSWERS
Define appreciative inquiry - Answer-an attribute association with how we question and
problem solve, it focuses on identifying what is working well and building on those
strengths
focus on the positives vs negatives.
what is the 5-D cycle of AI - Answer-definition, discovery, dream, design, destiny
Similar to project planning or change management, uses a positive approach for
engaging everybody in the project.
List the steps in the problem solving process - Answer-Define the problem, gather data,
analyze data, develop solutions, select solutions, implement solutions, evaluate the
result
Why is the six thinking hats useful - Answer-powerful decision making tool that can be
used by groups to look at problems laterally from six different perspectives. Each
different coloured hat represents a different style of parallel thinking or a role that a
wearer assumes in a group. As the participant switches from one hat to another, they
are able to examine and reconsider their own style of thinking and how it affects their
decision making.
What are the six thinking hats - Answer-1: Black: Negative/critical
2: Blue: Rational/decisive
3: Green: creative/innovative
4: Red: intuitive/emotional
5: Yellow: positive/optimistic
6: White: objective/factual
What is critical thinking - Answer-The intellectually disciplined process of actively and
skillfully conceptualizing, applying, analyzing, synthesizing, and evaluating information
gathered from, or generated by, observation, experience, reflection, reasoning or
communication, as a guide to belief and action
Guidelines for effective communication - Answer-1: Approach each interaction as
though the other person has no knowledge of effective communication. Take
responsibility for creating the sender-receiver rhythm.
2: Share your thoughts and feelings, be self revealing
3: Use casual conversation or small talk, can be important to relationships, esp if
humorous/light.
4: Acknowledge, praise and encourage the other person doing so is supportive and
brings life and energy to the relationship
5: Present messages in a way that the other person can receive them
, 6: Take responsibility for any problem/issue you have with another, speak as if its your
problem
7: Use language of equality even when position titles are not of the same level
What can hinder professional communication - Answer-a) Stress: causes a threat to
positive self worth- YOU messages.
b) Communication barriers: 1- distractions (background noise/bad light/heavy
workloads), 2- inadequate knowledge (the sender & receiver may be at diff levels of
knowledge) 3- poor planning (planning out communication is helpful) 4- differences in
perception (no two people are the same, same message can be interpreted differently).
5- emotions & personality (problems from home can prevent them from receiving
another message).
Define conflict - Answer-disagreement in values or beliefs within oneself or between
people that cause harm or has the potential to cause harm- catalyst for change.
Constructive conflict vs destructive conflict - Answer-constructive: results in successful
resolution that leads to: growth, problem resolution, improved team function, incr
productivity, incr in employee commitment.
Destructive: unsatisfactory resolution results in: negativity, resistance, frustration, decr
in resolution, weakened relationship, decr productivity, decr employee satisfaction level.
What is S-TLC acronym - Answer-Stop
Think
Listen
Communicate
Interdisciplinary team - Answer-Interdisciplinary: Members from different clinical
disciplines who have specializing skills, knowledge and abilities. Work together, may or
may not collaborate. Usually this type in hospitals ex) nurse, physio, surgeons in post
op unit. Each HC provider has a specific role in pt care, often own approach & may or
may not meet to discuss patients plan of care
Interprofessional team - Answer-Different HC disciplines working together towards
common goals to meet the needs of a patient population. Team members divide the
work based on their scope, share info to support each other, coordinate processes and
interventions. Deep degree of collaboration. Usually have a positive outcome-
addresses communication and interpersonal skills, pt entered, family focused care,
collaborative practice and team functioning.
Characteristics of an effective team member - Answer-a) working environment: informal,
comfy, relaxed
b) discussion: focused, shared by everyone
c)respectful listening
d)objectives are understood and accepted
e)can handle conflict, open to discussions of conflicts
