SALESFORCE ADMIN CERTIFICATION // REAL EXAM
WITH A STUDY GUIDE EXAM VERSION 2024-2025 |
ACCURATE AND EXPERT VERIFIED FOR
GUARANTEED PASS | LATEST UPDATE
Universal Containers has certain customers that must be placed on the Do Not Contact(DNC) list. A
system administrator needs to ensure that sales representatives do not contact these customers. What should a system administrator consider when deleting a custom field? (Choose 3)
Which step should the system administrator take to enforce this requirement? (Choose 3) ☐Deleted fields and values can be restored from the recycle bin within 15 days
☐Field values should be archived before a field is deleted
☐Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles. ☐Fields must be removed from the page layouts after being deleted
☐Make the DNC contact records private to all sales users ☐Fields used in workflow and assignment rules cannot be deleted
☐Existing field values must be transferred to a new custom field
☐Remove the phone number and email address fields from the contact page layout for DNC contacts
☑️Deleted fields and values can be restored from the recycle bin within 15 days
☐Select the Mass Email checkbox on the DNC contact record ☑️Field values should be archived before a field is deleted
☐Filter the DNC contacts from mass email list views shared with sales users ☑️Fields used in workflow and assignment rules cannot be deleted
☑️Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.
☑️Remove the phone number and email address fields from the contact page layout for DNC contacts
☑️Filter the DNC contacts from mass email list views shared with sales users
Universal Containers set the organization-wide-default setting for opportunities to private. Which
records will an opportunity pipeline report return?
☐Opportunities owned by the user running the report and the users below them in the role hierarchy
Which customization option is available for standard fields? (Choose 3) ☐Opportunities for the entire sales organization regardless if the user running the report
☐Edit picklist values for standard fields. ☐Opportunities for which the user running the report is also the account owner
☐Rename standard field labels in the user interface ☐Opportunities owned by the user running the report and user in the same role in the role hierarchy
☐Delete standard fields ☑️Opportunities owned by the user running the report and the users below them in the role hierarchy
☐Remove no required standard fields from page layout
☐Change the field type of standard fields
☑️Edit picklist values for standard fields.
☑️Rename standard field labels in the user interface
☑️Remove no required standard fields from page layout
,What does Salesforce authenticate before allowing a user to log in through the user interface? Which action can a user with the standard system administrator profile take? (Choose 3)
(Choose 3)
☐Assign custom profiles to users
☐Whether a user's profile has login hour restriction
☐Access a log of the records a user has viewed
☐Whether the user's profile has API enabled
☐Delete user record
☐Whether the user's profile has trusted IP addresses
☐Reset all users passwords
☐Whether the user's profile has trusted IP restrictions
☐Assign feature license to users
☐Whether the user's profile has specified business hours
☑️Assign custom profiles to users
☑️Whether a user's profile has login hour restriction ☑️Access a log of the records a user has viewed
☑️Whether the user's profile has trusted IP addresses ☑️Delete user record
☑️Whether the user's profile has trusted IP restrictions ☑️Assign feature license to users
What can be transferred from one user to another user during a mass transfer of account records? Universal Containers has multiple support teams. One team handles technical support issues and
(Choose 3) another team handles billing issues. Currently, both teams are using cases to track incoming issues.
When would a system administrator consider introducing a new record type for cases? (Choose 2)
☐Open activities
☐When different record access is required
☐Open cases
☐When different field-level security is required
☐Related custom object records
☐When different picklist values are required
☐Closed cases
☐When multiple page layouts are required.
☐Closed activities
☑️When different picklist values are required
☑️Open activities
☑️When multiple page layouts are required.
☑️Open cases
☑️Closed cases
Criteria-based sharing rules can be created for which objects?
,☐Contacts ☐Create case auto-response rules to send an email to the customer within one hour of case creation
☐Leads ☐Create a workflow rule to send an email to support managers when a case is created and assigned to a
queue
☐Accounts
☐Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an
☐Opportunities agent within one hour
☐Campaigns ☑️Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted
☑️Contacts by an agent within one hour
☑️Leads
☑️Accounts
☑️Opportunities
☑️Campaigns
Match the automation rules with the order in which they are processed.
☐Assignment Rules
☐Workflow Rules
Which feature restricts a user’s ability to log in to Salesforce? (Choose 2) ☐Escalation Rules
☐Trusted IP ranges ☐Validation Rules
☐Login hours ☑️Validation Rules
☐Login IP ranges ☑️Assignment Rules
☑️Workflow Rules
☐Password policies ☑️Escalation Rules
☑️Login hours
☑️Login IP ranges
A sales user needs to create and modify all public reports. The user has the “Create and Customize
Reports” permission on his profile. How can the system administrator provide the correct access?
☐Add the "Manage Public Reports" permission to the user's profile
Universal Containers require that support agents take ownership of and respond to incoming cases ☐Enable the report builder feature for the user
within two hours of case creation. How can a system administrator automate this process?
☐Grant the user access to the appropriate report folders
☐Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted
by an agent within one hour ☐Add the "Manage Custom Report Types" permission to the user's profile
, ☑️Add the "Manage Public Reports" permission to the user's profile Which privilege can be granted to members of a content library (workspace) without modifying user
permissions? (Choose 2)
☐Edit a member's library permissions
☐Add tags when editing content details
☐Share content with other users in Chatter
☐Create a new content library
A system administrator at Universal Containers needs to mass update the lead source of opportunity ☑️Add tags when editing content details
records. How can this be accomplished? (Choose 2) ☑️Share content with other users in Chatter
☐Use similar opportunities to update the opportunities
☐Export opportunities and update using the import wizard
☐Create a list view for opportunities and update using inline editing
☐Export opportunities and update using the data loader
Which option is available when using the process visualizer? (Choose 2)
☑️Create a list view for opportunities and update using inline editing
☑️Export opportunities and update using the data loader ☐Share annotated approval process diagrams
☐Edit the criteria used to trigger the approval process
☐View approval processes as a flow chart
☐Add approval steps from the process visualizer
☑️Share annotated approval process diagrams
Which dashboard component can display data from the summary rows of a report? (Choose 2) ☑️View approval processes as a flow chart
☐Table
☐Chart
☐Metric
☐Gauge
Which statement about sharing rules is true? (Choose 2)
☑️Table
☑️Chart ☐Sharing rules open up access to records
☐Sharing rules grant record access to roles and public groups
☐Sharing rules are required in public read/write organizations
☐Sharing rules grant read/write or delete access to record
WITH A STUDY GUIDE EXAM VERSION 2024-2025 |
ACCURATE AND EXPERT VERIFIED FOR
GUARANTEED PASS | LATEST UPDATE
Universal Containers has certain customers that must be placed on the Do Not Contact(DNC) list. A
system administrator needs to ensure that sales representatives do not contact these customers. What should a system administrator consider when deleting a custom field? (Choose 3)
Which step should the system administrator take to enforce this requirement? (Choose 3) ☐Deleted fields and values can be restored from the recycle bin within 15 days
☐Field values should be archived before a field is deleted
☐Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles. ☐Fields must be removed from the page layouts after being deleted
☐Make the DNC contact records private to all sales users ☐Fields used in workflow and assignment rules cannot be deleted
☐Existing field values must be transferred to a new custom field
☐Remove the phone number and email address fields from the contact page layout for DNC contacts
☑️Deleted fields and values can be restored from the recycle bin within 15 days
☐Select the Mass Email checkbox on the DNC contact record ☑️Field values should be archived before a field is deleted
☐Filter the DNC contacts from mass email list views shared with sales users ☑️Fields used in workflow and assignment rules cannot be deleted
☑️Add the Do Not Contact field to the contact layout and make it visible for all sales user profiles.
☑️Remove the phone number and email address fields from the contact page layout for DNC contacts
☑️Filter the DNC contacts from mass email list views shared with sales users
Universal Containers set the organization-wide-default setting for opportunities to private. Which
records will an opportunity pipeline report return?
☐Opportunities owned by the user running the report and the users below them in the role hierarchy
Which customization option is available for standard fields? (Choose 3) ☐Opportunities for the entire sales organization regardless if the user running the report
☐Edit picklist values for standard fields. ☐Opportunities for which the user running the report is also the account owner
☐Rename standard field labels in the user interface ☐Opportunities owned by the user running the report and user in the same role in the role hierarchy
☐Delete standard fields ☑️Opportunities owned by the user running the report and the users below them in the role hierarchy
☐Remove no required standard fields from page layout
☐Change the field type of standard fields
☑️Edit picklist values for standard fields.
☑️Rename standard field labels in the user interface
☑️Remove no required standard fields from page layout
,What does Salesforce authenticate before allowing a user to log in through the user interface? Which action can a user with the standard system administrator profile take? (Choose 3)
(Choose 3)
☐Assign custom profiles to users
☐Whether a user's profile has login hour restriction
☐Access a log of the records a user has viewed
☐Whether the user's profile has API enabled
☐Delete user record
☐Whether the user's profile has trusted IP addresses
☐Reset all users passwords
☐Whether the user's profile has trusted IP restrictions
☐Assign feature license to users
☐Whether the user's profile has specified business hours
☑️Assign custom profiles to users
☑️Whether a user's profile has login hour restriction ☑️Access a log of the records a user has viewed
☑️Whether the user's profile has trusted IP addresses ☑️Delete user record
☑️Whether the user's profile has trusted IP restrictions ☑️Assign feature license to users
What can be transferred from one user to another user during a mass transfer of account records? Universal Containers has multiple support teams. One team handles technical support issues and
(Choose 3) another team handles billing issues. Currently, both teams are using cases to track incoming issues.
When would a system administrator consider introducing a new record type for cases? (Choose 2)
☐Open activities
☐When different record access is required
☐Open cases
☐When different field-level security is required
☐Related custom object records
☐When different picklist values are required
☐Closed cases
☐When multiple page layouts are required.
☐Closed activities
☑️When different picklist values are required
☑️Open activities
☑️When multiple page layouts are required.
☑️Open cases
☑️Closed cases
Criteria-based sharing rules can be created for which objects?
,☐Contacts ☐Create case auto-response rules to send an email to the customer within one hour of case creation
☐Leads ☐Create a workflow rule to send an email to support managers when a case is created and assigned to a
queue
☐Accounts
☐Create a workflow rule to assign a task to all support agents if a case has NOT been accepted by an
☐Opportunities agent within one hour
☐Campaigns ☑️Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted
☑️Contacts by an agent within one hour
☑️Leads
☑️Accounts
☑️Opportunities
☑️Campaigns
Match the automation rules with the order in which they are processed.
☐Assignment Rules
☐Workflow Rules
Which feature restricts a user’s ability to log in to Salesforce? (Choose 2) ☐Escalation Rules
☐Trusted IP ranges ☐Validation Rules
☐Login hours ☑️Validation Rules
☐Login IP ranges ☑️Assignment Rules
☑️Workflow Rules
☐Password policies ☑️Escalation Rules
☑️Login hours
☑️Login IP ranges
A sales user needs to create and modify all public reports. The user has the “Create and Customize
Reports” permission on his profile. How can the system administrator provide the correct access?
☐Add the "Manage Public Reports" permission to the user's profile
Universal Containers require that support agents take ownership of and respond to incoming cases ☐Enable the report builder feature for the user
within two hours of case creation. How can a system administrator automate this process?
☐Grant the user access to the appropriate report folders
☐Assign cases to a queue and create an escalation rule to escalate cases that have NOT been accepted
by an agent within one hour ☐Add the "Manage Custom Report Types" permission to the user's profile
, ☑️Add the "Manage Public Reports" permission to the user's profile Which privilege can be granted to members of a content library (workspace) without modifying user
permissions? (Choose 2)
☐Edit a member's library permissions
☐Add tags when editing content details
☐Share content with other users in Chatter
☐Create a new content library
A system administrator at Universal Containers needs to mass update the lead source of opportunity ☑️Add tags when editing content details
records. How can this be accomplished? (Choose 2) ☑️Share content with other users in Chatter
☐Use similar opportunities to update the opportunities
☐Export opportunities and update using the import wizard
☐Create a list view for opportunities and update using inline editing
☐Export opportunities and update using the data loader
Which option is available when using the process visualizer? (Choose 2)
☑️Create a list view for opportunities and update using inline editing
☑️Export opportunities and update using the data loader ☐Share annotated approval process diagrams
☐Edit the criteria used to trigger the approval process
☐View approval processes as a flow chart
☐Add approval steps from the process visualizer
☑️Share annotated approval process diagrams
Which dashboard component can display data from the summary rows of a report? (Choose 2) ☑️View approval processes as a flow chart
☐Table
☐Chart
☐Metric
☐Gauge
Which statement about sharing rules is true? (Choose 2)
☑️Table
☑️Chart ☐Sharing rules open up access to records
☐Sharing rules grant record access to roles and public groups
☐Sharing rules are required in public read/write organizations
☐Sharing rules grant read/write or delete access to record
