Personal Competence (EQ) Elements - ANSSelf-Awareness, Self-Management
ASAP PACE Certification (2020)
Social Competence (EQ) Elements - ANSSocial Awareness, Relationship Management
Convergent thinking - ANSRelies on reason and logic to find the one best answer to a question Self-Awareness (EQ) - ANSUnderstand your own emotions
Divergent thinking - ANSFocuses on producing a broad variety of ideas Self-Management (EQ) - ANSManaging your own emotions and behaviors
Levels of Communication - ANS1. Casual Social Awareness (EQ) - ANSIdentify and understand the emotions of others
2. Critical
3. Crucial Relationship Management (EQ) - ANSManage interactions with others successfully
Crucial Communication Components - ANSOpposing opinions, high stakes, strong emotions Prescriptive Feedback - ANSOffer a solution for the problem - what they can do different next
time
Communication Cycle - ANSSender > Message > Receiver
Descriptive Feedback - ANSState what didn't work and why - no judgement, stick to the facts
Main 3 Components of Communication - ANS1. Word Choice
2. Tone of Voice Receiving Positive Feedback - ANSAccept it, show gratitude, make note
3. Body Language
Receiving Negative Feedback - ANSListen, clarify, manage emotions
Word Choice (% of meaning) - ANS10%
Constructive Conflict - ANSCan lead to better decisions, more creative problem solving and
Tone of Voice (% of meaning) - ANS35% stronger relationships
Body Language (% of meaning) - ANS55% Destructive Conflict - ANSCreates negative outcomes - broken relationships, decreased
productivity and harms reputations
Tone of Voice Elements - ANSPitch, Pace, Volume, Inflection, Emphasis
Handling Gossip - ANSSilence is implicit agreement and acceptance - don't stay silent, counter
Body Language Elements - ANSEye Contact, Facial Expression, Positioning, Gestures with facts, change the subject, distance yourself
Context Elements - ANSPlace, People, Purpose 5 Levels of Leadership (John Maxwell) - ANS1. Position
2. Permission
Non-Verbal Listening Skills - ANSDon't interrupt, remove distractions, nod, mirror the 3. Production
communicator, take notes 4. People development
5. Pinnacle
Verbal Listening Skills - ANSProbe, clarify, paraphrase, reflect, encourage
Position Leadership - 1 (Rights) - ANSPeople follow because they have to
4 Communication Styles - ANS1. The Director
2. The Socializer Permission Leadership - 2 (Relationships) - ANSPeople follow because they want to
3. The Thinker
4. The Relator Production Leadership - 3 (Results) - ANSPeople follow because of what you've done for the
organization
Elements of Emotional Intelligence (EQ) - ANSPersonal Competence, Social Competence
, People Development Leadership - 4 (Reproduction) - ANSPeople follow because of what you've Don't rely on computer
done for them Get an outside perspective
Pinnacle Leadership - 5 (Respect) - ANSPeople follow because of who you are and what you Business Writing Process: Common Errors / Mistakes - ANSSpelling
represent Grammar
Vocabulary
Negotiation - ANSDiscussion aimed at reaching an agreement Style
Format
Collaboration - ANSAbility to work jointly with others to achieve a goal
Email Etiquette Elements - ANSChoose recipients carefully
Personality - ANSCombination of characteristics or qualities that form an individual's distinctive Create effective subject
character Use proper etiquette (greetings and closings)
Simplify and shorten
Persuasion - ANSConvincing someone to do something, typically through reasoning or Use formatting features (with caution)
argument
Instant Message - ANSIdeal for quick, one-off interactions that are of an immediate nature -
Influence - ANSCapacity to affect the people and things around you always an interruption
Setting Limits - ANSAcknowledge the request > State what you can do > Negotiate as needed Social Media - ANSAssume anything you post is public and will remain online forever
Managing Up - ANSAbility to influence someone who has authority over you Self-Promotion - ANSArt of communicating your value to others
Self-Fulfilling Prophecy (Developing Confidence) - ANSShow confidence > positive affirmation > Your Brand - ANSWhat people say about you when you're not in the room
feel confident > positive affirmation
Networking - ANSAct or process of expanding your professional connections
Elements of Confidence - ANSCapability
Self-presentation Effective - ANSSuccessful in producing desired or intended goals and results
Mindset
Efficient - ANSAchieving maximum productivity with minimum wasted effort or expense
Business Writing Process - ANSPrepare > Produce > Proof (relationship between inputs and outputs)
Business Writing Process: Prepare Element - ANSThe purpose Project - ANSFixed time frame
The reader Temporary
The information Specific pre-defined purpose
Outlining Distinct results
High impact/risk
Business Writing Process: Produce Element - ANSCreate first draft Multi-step
Remove distractions Interconnected tasks
Utilize templates Require involvement of others
Stop self-criticism
Take breaks Task - ANSOngoing time frame
More routine and operational
Business Writing Process: Proof Element - ANSRead aloud Limited impact/risk
Print Single step
ASAP PACE Certification (2020)
Social Competence (EQ) Elements - ANSSocial Awareness, Relationship Management
Convergent thinking - ANSRelies on reason and logic to find the one best answer to a question Self-Awareness (EQ) - ANSUnderstand your own emotions
Divergent thinking - ANSFocuses on producing a broad variety of ideas Self-Management (EQ) - ANSManaging your own emotions and behaviors
Levels of Communication - ANS1. Casual Social Awareness (EQ) - ANSIdentify and understand the emotions of others
2. Critical
3. Crucial Relationship Management (EQ) - ANSManage interactions with others successfully
Crucial Communication Components - ANSOpposing opinions, high stakes, strong emotions Prescriptive Feedback - ANSOffer a solution for the problem - what they can do different next
time
Communication Cycle - ANSSender > Message > Receiver
Descriptive Feedback - ANSState what didn't work and why - no judgement, stick to the facts
Main 3 Components of Communication - ANS1. Word Choice
2. Tone of Voice Receiving Positive Feedback - ANSAccept it, show gratitude, make note
3. Body Language
Receiving Negative Feedback - ANSListen, clarify, manage emotions
Word Choice (% of meaning) - ANS10%
Constructive Conflict - ANSCan lead to better decisions, more creative problem solving and
Tone of Voice (% of meaning) - ANS35% stronger relationships
Body Language (% of meaning) - ANS55% Destructive Conflict - ANSCreates negative outcomes - broken relationships, decreased
productivity and harms reputations
Tone of Voice Elements - ANSPitch, Pace, Volume, Inflection, Emphasis
Handling Gossip - ANSSilence is implicit agreement and acceptance - don't stay silent, counter
Body Language Elements - ANSEye Contact, Facial Expression, Positioning, Gestures with facts, change the subject, distance yourself
Context Elements - ANSPlace, People, Purpose 5 Levels of Leadership (John Maxwell) - ANS1. Position
2. Permission
Non-Verbal Listening Skills - ANSDon't interrupt, remove distractions, nod, mirror the 3. Production
communicator, take notes 4. People development
5. Pinnacle
Verbal Listening Skills - ANSProbe, clarify, paraphrase, reflect, encourage
Position Leadership - 1 (Rights) - ANSPeople follow because they have to
4 Communication Styles - ANS1. The Director
2. The Socializer Permission Leadership - 2 (Relationships) - ANSPeople follow because they want to
3. The Thinker
4. The Relator Production Leadership - 3 (Results) - ANSPeople follow because of what you've done for the
organization
Elements of Emotional Intelligence (EQ) - ANSPersonal Competence, Social Competence
, People Development Leadership - 4 (Reproduction) - ANSPeople follow because of what you've Don't rely on computer
done for them Get an outside perspective
Pinnacle Leadership - 5 (Respect) - ANSPeople follow because of who you are and what you Business Writing Process: Common Errors / Mistakes - ANSSpelling
represent Grammar
Vocabulary
Negotiation - ANSDiscussion aimed at reaching an agreement Style
Format
Collaboration - ANSAbility to work jointly with others to achieve a goal
Email Etiquette Elements - ANSChoose recipients carefully
Personality - ANSCombination of characteristics or qualities that form an individual's distinctive Create effective subject
character Use proper etiquette (greetings and closings)
Simplify and shorten
Persuasion - ANSConvincing someone to do something, typically through reasoning or Use formatting features (with caution)
argument
Instant Message - ANSIdeal for quick, one-off interactions that are of an immediate nature -
Influence - ANSCapacity to affect the people and things around you always an interruption
Setting Limits - ANSAcknowledge the request > State what you can do > Negotiate as needed Social Media - ANSAssume anything you post is public and will remain online forever
Managing Up - ANSAbility to influence someone who has authority over you Self-Promotion - ANSArt of communicating your value to others
Self-Fulfilling Prophecy (Developing Confidence) - ANSShow confidence > positive affirmation > Your Brand - ANSWhat people say about you when you're not in the room
feel confident > positive affirmation
Networking - ANSAct or process of expanding your professional connections
Elements of Confidence - ANSCapability
Self-presentation Effective - ANSSuccessful in producing desired or intended goals and results
Mindset
Efficient - ANSAchieving maximum productivity with minimum wasted effort or expense
Business Writing Process - ANSPrepare > Produce > Proof (relationship between inputs and outputs)
Business Writing Process: Prepare Element - ANSThe purpose Project - ANSFixed time frame
The reader Temporary
The information Specific pre-defined purpose
Outlining Distinct results
High impact/risk
Business Writing Process: Produce Element - ANSCreate first draft Multi-step
Remove distractions Interconnected tasks
Utilize templates Require involvement of others
Stop self-criticism
Take breaks Task - ANSOngoing time frame
More routine and operational
Business Writing Process: Proof Element - ANSRead aloud Limited impact/risk
Print Single step
