HPRS 3309 Exam Questions and Answers Solved 100%
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and ___ -
Answers reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as __ - Answers population health
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve __ - Answers social environment, healthcare services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. - Answers false
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- Answers false
In order to have the range of services needed to fully care for a person or population, an HCO may __ -
Answers provide a continuum of care
For which reason are hospitals developing continuums of care? - Answers to adapt to new payment
methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - Answers true
A health difference that is closely linked with social, economic, or environmental disadvantage is a __ -
Answers health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. - Answers false
According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz? - Answers
Informational Skill
Mintzberg studied roles that managers perform and found that they __ - Answers used decisional,
informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they work with
different __ - Answers situations, problems, and goals
How should work be planned according to Frederick Taylor's principles of scientific management? -
Answers Managers develop detailed instructions, methods, rules, and techniques for the most efficient
work process.
Development of administrative theory by Fayol was important for improving __ - Answers Entire
organizations
, The study of individual and group dynamics within an organizational setting is known as __ - Answers
organizational behavior
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - Answers centralization
A set of interrelated parts that function as a whole to achieve a common purpose is known as ___ -
Answers a system
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - Answers contingency theory
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as ___ - Answers management
A leader who uses a compelling vision, inspiration, charisma, and attention to individual employees to
revitalize and organization with change for the greater good of all is using, which kind of leadership? -
Answers Transformational leadership
According to situational theory, effective leadership depends on which of the following? - Answers the
characteristics of the leader, the followers, and the situation.
Although department in an HCO all work toward the same organizational mission a leadership style that
works well in one department might not work as well in another department.
True or False - Answers True
As presented in chapter 9, which of the following statements is correct? - Answers Leading is part of
managing.
which of the following statements is not an assumption of theory X for leadership? - Answers People are
motivated intrinsically.
which theory examines characteristics of leaders and the influence these characteristics have on
leadership effectiveness? - Answers trait theory
The American College of healthcare executives, and several other healthcare professional associations
developed a model of leadership early in the 21st-century. that has gained support. This model is based
on__ - Answers competencies
"Leading" is a process by which a person tries to influence someone else to voluntary or involuntarily
accomplish a task or goal.
The Institute for Healthcare Improvement advocates for the Triple Aim that emphasizes three broad
goals: improving the patient's experience of care, improving the health of populations, and ___ -
Answers reducing per capita cost of healthcare
The health outcomes of a group of individuals, including the distribution of outcomes within the group,
is known as __ - Answers population health
To improve health in their community, healthcare managers and their healthcare organizations (HCOs)
often improve __ - Answers social environment, healthcare services, individual behavior
True or false: All healthcare organizations provide healthcare services to people. - Answers false
True or false: As defined by the World Health Organization, health is the absence of disease or infirmity.
- Answers false
In order to have the range of services needed to fully care for a person or population, an HCO may __ -
Answers provide a continuum of care
For which reason are hospitals developing continuums of care? - Answers to adapt to new payment
methods for care
True or false: An HCO must be concerned about stakeholders because stakeholders have an interest in
what the HCO does. - Answers true
A health difference that is closely linked with social, economic, or environmental disadvantage is a __ -
Answers health disparity
True or false: Healthcare is a relatively stable field that changes little from year to year. - Answers false
According to Robert Katz, managers use three basic types of skills to perform work with things, peoples,
and ideas. Which of the following is not one of the three skills identified by Katz? - Answers
Informational Skill
Mintzberg studied roles that managers perform and found that they __ - Answers used decisional,
informational, and interpersonal roles
Despite managers performing similar roles, they must manage differently because they work with
different __ - Answers situations, problems, and goals
How should work be planned according to Frederick Taylor's principles of scientific management? -
Answers Managers develop detailed instructions, methods, rules, and techniques for the most efficient
work process.
Development of administrative theory by Fayol was important for improving __ - Answers Entire
organizations
, The study of individual and group dynamics within an organizational setting is known as __ - Answers
organizational behavior
Determining how high or low within an organization's line of authority certain decisions can be made
refers to which of the following administrative theory principles? - Answers centralization
A set of interrelated parts that function as a whole to achieve a common purpose is known as ___ -
Answers a system
Which theory contends that there is no best way to design the structure of an organization, as
discovered by management pioneer Joan Woodward and others? - Answers contingency theory
The process of getting things done through and with people by directing and motivating efforts toward
common objectives is known as ___ - Answers management
A leader who uses a compelling vision, inspiration, charisma, and attention to individual employees to
revitalize and organization with change for the greater good of all is using, which kind of leadership? -
Answers Transformational leadership
According to situational theory, effective leadership depends on which of the following? - Answers the
characteristics of the leader, the followers, and the situation.
Although department in an HCO all work toward the same organizational mission a leadership style that
works well in one department might not work as well in another department.
True or False - Answers True
As presented in chapter 9, which of the following statements is correct? - Answers Leading is part of
managing.
which of the following statements is not an assumption of theory X for leadership? - Answers People are
motivated intrinsically.
which theory examines characteristics of leaders and the influence these characteristics have on
leadership effectiveness? - Answers trait theory
The American College of healthcare executives, and several other healthcare professional associations
developed a model of leadership early in the 21st-century. that has gained support. This model is based
on__ - Answers competencies
"Leading" is a process by which a person tries to influence someone else to voluntary or involuntarily
accomplish a task or goal.
