NECI 911 Dispatch Certificate Test Questions with Correct Answers Latest Update 2025 Graded A+
Code of Ethics - Answers Set boundaries before any unwanted events occur
Values - Answers Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - Answers Continuous improvement, caller satisfaction, employee development,
innovation, maximize utilization of resources, and commitment to the community
Ethics - Answers The word originates from the Greek word "ethikos" meaning moral or showing moral
character
Two Aspects of Ethics - Answers 1. The ability to discern right from wrong, good from evil and
proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Answers Legal responsibility for an action
Vicarious Liability - Answers A legal concept that holds someone liable for their actions and for the
actions, inactions, errors and omissions of those employees they supervise
Standard of Care - Answers Reasonable actions, under the circumstances, in comparison to the actions
of others with similar training and direction in a given situation. Failure to meet the standard of care is a
breach of duty and a component of negligence.
9-1-1 Standard of Care - Answers 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Answers Failure to exercise the degree of care considered reasonable (under the
circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - Answers Carelessness, forgetfulness, and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence - Answers True
Four Components of Negligence - Answers 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Answers When someone...
, - deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or other laws,
ordinances, rules or regulations
Three types of law - Answers 1. Constitutional
2. criminal
3. Civil
Constitution three branches - Answers 1. Executive
2. Legislative
3. Judiciary
Contract Law - Answers Legally binding exchange of promises or agreement between parties that the
law will enforce
Tort Law - Answers Negligence, nuisance, defamation, international thoughts, statuary towards,
economic towards and competition law
Property Law - Answers Property designates those things that are commonly recognized as being the
possession of a person or group. Important types of property include real property, personal property,
and intellectual property
Family Law - Answers Area of law that deals with marriage, civil unions, domestic partners, abuse,
legitimacy, adoption, abduction, divorce, custody, property settlements, visitation and awards
Tort Law - Answers Most likely to affect 9-1-1 personnel— is a negligence suit alleging a failure to meet a
standard of care
Prima Facie Case of Negligence - Answers 1. Defendant must have owned a duty to the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants actions caused the
harm
3. Defendants breach must have been the actual and proximate cause of the plaintiffs injuries
4. Plaintiff must have suffered actual harm to a person or property
Duty - Answers Plaintiff must show that the defendant owned a duty to the plaintiff to be careful —
example can be a driver owing a pedestrian crossing a duty to conduct the car with reasonable care
Breach - Answers Plaintiff must show defendants conduct fell below the standard of care required under
the circumstances — example falling asleep at the wheel and hitting someone
Code of Ethics - Answers Set boundaries before any unwanted events occur
Values - Answers Belief, mission, goals or a philosophy that is really meaningful
Values of a 911 Agency - Answers Continuous improvement, caller satisfaction, employee development,
innovation, maximize utilization of resources, and commitment to the community
Ethics - Answers The word originates from the Greek word "ethikos" meaning moral or showing moral
character
Two Aspects of Ethics - Answers 1. The ability to discern right from wrong, good from evil and
proprietary from in-proprietary
2. The commitment to do what is right good and proper
liability - Answers Legal responsibility for an action
Vicarious Liability - Answers A legal concept that holds someone liable for their actions and for the
actions, inactions, errors and omissions of those employees they supervise
Standard of Care - Answers Reasonable actions, under the circumstances, in comparison to the actions
of others with similar training and direction in a given situation. Failure to meet the standard of care is a
breach of duty and a component of negligence.
9-1-1 Standard of Care - Answers 1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
Negligence - Answers Failure to exercise the degree of care considered reasonable (under the
circumstances) resulting in an unknown intended injury to another person
Negligence is the result of... - Answers Carelessness, forgetfulness, and attentive, indifferent, and lax
True or False: intent to harm is not required to prove negligence - Answers True
Four Components of Negligence - Answers 1. duty to perform
2. Breach of duty
3. Proximate cause
4. Damages
Gross Negligence - Answers When someone...
, - deliberately neglects to perform their prescribed duty
- behaves in a manner contrary to established policy and procedure, training procedures or other laws,
ordinances, rules or regulations
Three types of law - Answers 1. Constitutional
2. criminal
3. Civil
Constitution three branches - Answers 1. Executive
2. Legislative
3. Judiciary
Contract Law - Answers Legally binding exchange of promises or agreement between parties that the
law will enforce
Tort Law - Answers Negligence, nuisance, defamation, international thoughts, statuary towards,
economic towards and competition law
Property Law - Answers Property designates those things that are commonly recognized as being the
possession of a person or group. Important types of property include real property, personal property,
and intellectual property
Family Law - Answers Area of law that deals with marriage, civil unions, domestic partners, abuse,
legitimacy, adoption, abduction, divorce, custody, property settlements, visitation and awards
Tort Law - Answers Most likely to affect 9-1-1 personnel— is a negligence suit alleging a failure to meet a
standard of care
Prima Facie Case of Negligence - Answers 1. Defendant must have owned a duty to the plaintiff
2. Defendant must have breached that duty by failing to exercise do care defendants actions caused the
harm
3. Defendants breach must have been the actual and proximate cause of the plaintiffs injuries
4. Plaintiff must have suffered actual harm to a person or property
Duty - Answers Plaintiff must show that the defendant owned a duty to the plaintiff to be careful —
example can be a driver owing a pedestrian crossing a duty to conduct the car with reasonable care
Breach - Answers Plaintiff must show defendants conduct fell below the standard of care required under
the circumstances — example falling asleep at the wheel and hitting someone
