CMAA- Basic Communication EXAMS
Define communication. - ANSWER ~ the process of exchanging messages
What is verbal communication? - ANSWER ~ the use of language and words to send
and receive information
What are goals for verbal communication in a health care setting? - ANSWER ~ to est.
rapport, or a connection, obtain info from pt, confirm understanding, relay information to other
health care workers, and give instructions to pts.
What emotions can be relayed through tone of voice? - ANSWER ~ fear, citation,
calmness, confidence
What are lay terms? - ANSWER ~ everyday language that patients can understand
, What are the benefits of written communication? - ANSWER ~ it allows the writer
time to research and organize thoughts and it can be proofread and edited before it reaches its
audience
What is written communication used for? - ANSWER ~ messages, orders, test results,
notes in pt charts, informed consent, documents, procedures/policies, pt education material,
surveys, letters memos.
What are memos? - ANSWER ~ a form of written communication. Often used in the
health care industry, both in printed form and via e-mail
Methods of nonverbal communication? - ANSWER ~ eye contact, facial expression,
gestures and body language, physical appearance, touch proximity
What feelings can facial expressions convey? - ANSWER ~ smiles-positive message,
blank stares, - fever, drugs, illness, grimace- pain, bland look- depression
examples of body language. - ANSWER ~ tapping foot, crossing arms, waving,
nodding, shaking the head, leaning forward
Define communication. - ANSWER ~ the process of exchanging messages
What is verbal communication? - ANSWER ~ the use of language and words to send
and receive information
What are goals for verbal communication in a health care setting? - ANSWER ~ to est.
rapport, or a connection, obtain info from pt, confirm understanding, relay information to other
health care workers, and give instructions to pts.
What emotions can be relayed through tone of voice? - ANSWER ~ fear, citation,
calmness, confidence
What are lay terms? - ANSWER ~ everyday language that patients can understand
, What are the benefits of written communication? - ANSWER ~ it allows the writer
time to research and organize thoughts and it can be proofread and edited before it reaches its
audience
What is written communication used for? - ANSWER ~ messages, orders, test results,
notes in pt charts, informed consent, documents, procedures/policies, pt education material,
surveys, letters memos.
What are memos? - ANSWER ~ a form of written communication. Often used in the
health care industry, both in printed form and via e-mail
Methods of nonverbal communication? - ANSWER ~ eye contact, facial expression,
gestures and body language, physical appearance, touch proximity
What feelings can facial expressions convey? - ANSWER ~ smiles-positive message,
blank stares, - fever, drugs, illness, grimace- pain, bland look- depression
examples of body language. - ANSWER ~ tapping foot, crossing arms, waving,
nodding, shaking the head, leaning forward
