CPPS PRACTICE EXAM
1. Which of the following descriptions is true about human factors?:
a. humanfactors science represents the intersection of medicine and engineering
b. Human factors science consists of a set of principles that can be learned during
training
c. Human factors science addresses problems by modifying the design of the systemto
better aid people
d. Human factors science is about elimination human error
Answer C
2. A known barrier to patient safety is staff not speaking up when they are
concerned or if they see safety violations. You would help foster a culture that
supports speaking up by:
a. Putting up posters around the organization thatreinforce speaking up as a safety
strategy
b. Using culture of safety data to assist low performing departments with defining
strategies for improvement
c. Using tends in event reporting to identify staff who don't speak up
d. Re-educating management on the use of Just Culture principles
Answer B
3. Regulatory and Accreditation standards/requirements can help guide im-
provement by:
a. Fining people who don't participate
b. Outlining specific targets for performance
c. Defining required topics of performance
d. Providing language for metrics defined in the improvement project
, Answer C
4. The patient safety team reviewed a sample of patients who had been read-mitted
within 48 hours of discharge and noticed that the patient's discharge medication lists
had not been accurately reconciled. The appropriate next steps for the team to take
include:
a. Reprimand the discharging provider
b. Ask nursing to be responsible for all medication reconciliation
c. Gather a team of key stakeholders to flow map the medication reconciliation
process
d. Gather data on the accuracy and timeliness of medication reconciliation
Answer C,D
5. You have been asked to present an overview of safety events to the boardof
trustees. IN order to best represent safety issues, you should:
a. highlight system-wide improvements that have been implemented in the past year
b. Present cases of harm with contributing root causes and actions taken
c. display a graph of the numbers and types of safety events reported in the pastyear
d. Lead an open discussion of board members' safety concerns and recommenda-
tions
Answer B
6. When setting organizational safety priorities, it is best for you to:
a. deter-mine priorities based on pay for performance measurements
b. Focus primarily on accreditation standards and requirements
c. develop a mechanism to gather input from a variety of sources
d. review the current literature to identify areas of concern
Answer C
7. You are educating clinical managers in your healthcare facility on how
to identify appropriate events for conducting a Root Cause Analysis. Which event
provides the best opportunity for an RCA?:
a. A post-op patient removeshis own IV causing a skin tear from the tape
1. Which of the following descriptions is true about human factors?:
a. humanfactors science represents the intersection of medicine and engineering
b. Human factors science consists of a set of principles that can be learned during
training
c. Human factors science addresses problems by modifying the design of the systemto
better aid people
d. Human factors science is about elimination human error
Answer C
2. A known barrier to patient safety is staff not speaking up when they are
concerned or if they see safety violations. You would help foster a culture that
supports speaking up by:
a. Putting up posters around the organization thatreinforce speaking up as a safety
strategy
b. Using culture of safety data to assist low performing departments with defining
strategies for improvement
c. Using tends in event reporting to identify staff who don't speak up
d. Re-educating management on the use of Just Culture principles
Answer B
3. Regulatory and Accreditation standards/requirements can help guide im-
provement by:
a. Fining people who don't participate
b. Outlining specific targets for performance
c. Defining required topics of performance
d. Providing language for metrics defined in the improvement project
, Answer C
4. The patient safety team reviewed a sample of patients who had been read-mitted
within 48 hours of discharge and noticed that the patient's discharge medication lists
had not been accurately reconciled. The appropriate next steps for the team to take
include:
a. Reprimand the discharging provider
b. Ask nursing to be responsible for all medication reconciliation
c. Gather a team of key stakeholders to flow map the medication reconciliation
process
d. Gather data on the accuracy and timeliness of medication reconciliation
Answer C,D
5. You have been asked to present an overview of safety events to the boardof
trustees. IN order to best represent safety issues, you should:
a. highlight system-wide improvements that have been implemented in the past year
b. Present cases of harm with contributing root causes and actions taken
c. display a graph of the numbers and types of safety events reported in the pastyear
d. Lead an open discussion of board members' safety concerns and recommenda-
tions
Answer B
6. When setting organizational safety priorities, it is best for you to:
a. deter-mine priorities based on pay for performance measurements
b. Focus primarily on accreditation standards and requirements
c. develop a mechanism to gather input from a variety of sources
d. review the current literature to identify areas of concern
Answer C
7. You are educating clinical managers in your healthcare facility on how
to identify appropriate events for conducting a Root Cause Analysis. Which event
provides the best opportunity for an RCA?:
a. A post-op patient removeshis own IV causing a skin tear from the tape
