USPS Questionnaire Revised Test.
Why do you want to work in the Post Office? - CORRECT ANSWER "I chose to apply for the USPS so I can
finally start a career that will be rewarding.
The USPS is the second largest employer in the United States and the job security, benefits, and
competitive pay offer a lot for me."
You took which exam and what was your score? - CORRECT ANSWER "On May 24th, 2017, I took and
completed Exam 473 and scored an 85 on my first attempt"
How did you prepare for this position? - CORRECT ANSWER "Well, I was required to take Exam 473.
Prior to taking this exam, I researched interactive study guides and practice exams online, and just kept
practicing until I mastered every section (Address Checking, Forms Completion and Coding and
Memory)"
Was the exam challenging or anything like you expected? - CORRECT ANSWER "My mind was kept open
for anything, because I didn't know what to expect.
Why should we hire you for an RCA? (What makes you the best candidate) - CORRECT ANSWER ...
Customer service experience? - CORRECT ANSWER ....
What would you do with an angry customer? (Hint: Have the customer leaving feeling satisfied, or how
to check package) - CORRECT ANSWER 1. Hear out complaint
2.1. If missing letters/packages, confirm had not seen or ask if they have tracking on the package.
2.2. Provide Post Office number (if cannot answer question), otherwise answer to best of ability
Have you had a disagreement with a customer/manager/supervisor in the past? How did you handle it?
- CORRECT ANSWER ...
Why do you want to work in the Post Office? - CORRECT ANSWER "I chose to apply for the USPS so I can
finally start a career that will be rewarding.
The USPS is the second largest employer in the United States and the job security, benefits, and
competitive pay offer a lot for me."
You took which exam and what was your score? - CORRECT ANSWER "On May 24th, 2017, I took and
completed Exam 473 and scored an 85 on my first attempt"
How did you prepare for this position? - CORRECT ANSWER "Well, I was required to take Exam 473.
Prior to taking this exam, I researched interactive study guides and practice exams online, and just kept
practicing until I mastered every section (Address Checking, Forms Completion and Coding and
Memory)"
Was the exam challenging or anything like you expected? - CORRECT ANSWER "My mind was kept open
for anything, because I didn't know what to expect.
Why should we hire you for an RCA? (What makes you the best candidate) - CORRECT ANSWER ...
Customer service experience? - CORRECT ANSWER ....
What would you do with an angry customer? (Hint: Have the customer leaving feeling satisfied, or how
to check package) - CORRECT ANSWER 1. Hear out complaint
2.1. If missing letters/packages, confirm had not seen or ask if they have tracking on the package.
2.2. Provide Post Office number (if cannot answer question), otherwise answer to best of ability
Have you had a disagreement with a customer/manager/supervisor in the past? How did you handle it?
- CORRECT ANSWER ...
