Essentialsp ofp Organizationalp Behavior,p 11ep (Robbins/Judge)
Chapterp 1p p Introductionp top Organizationalp Behavior
1) Untilptheplatep1980s,pbusinesspschoolpcurriculapemphasizedpthep
paspectspofpmanagement.
A) ethical
B) people
C) technical
D) human
E) globalpA
nswer:p C
Explanation:p C)pUntilptheplatep1980s,pbusinesspschoolpcurriculapemphasizedptheptechnicalpaspectspof
pmanagement,pfocusingponpeconomics,paccounting,pfinance,pandpquantitativeptechniques.
Coursepworkpinphumanpbehaviorpandppeoplepskillspreceivedprelativelyplesspattention.pOverptheppastpt
hreepdecades,phowever,pbusinesspfacultyphavepcomeptoprealizeptheprolepthatpunderstandingphumanpbe
haviorpplayspinpdeterminingpapmanager'speffectiveness,pandprequiredpcoursesponppeoplepskillsphavep
beenpaddedptopmanypcurricula.
Diff:p1 PagepRef:p1
Quest.pCategory:p Concept/DefinitionalpL
O:p 1
2) Whichpofpthepfollowingpispnotpapreasonpwhypbusinesspschoolsphavepbegunptopincludepclassesponpo
rganizationalpbehavior?
A) topincreasepmanagerpeffectivenesspinporganizations
B) tophelpporganizationspattractptoppqualitypemployees
C) topexpandporganizations'pconsultingpneeds
D) topimprovepretentionpofpqualitypworkers
E) tophelppincreaseporganizations'pprofitsp
Answer:p C
Explanation:p C)pUnderstandingphumanpbehaviorpplayspanpimportantprolepinpdeterminingpapmanage
r'speffectiveness.pDevelopingpmanagers'pinterpersonalpskillsphelpsporganizationspattractpandpkeepph
igh-
performingpemployees.pPositivepsocialprelationshipsparepassociatedpwithplowerpstresspatpworkpandpl
owerpturnover.pFinally,pcompaniespwithpreputationspaspgoodpplacesptopworkphavepbeenpfoundptopge
neratepsuperiorpfinancialpperformance.pExpandingpapcompany'spconsultingpneedspispnotpappositivepr
easonptopteachporganizationalpbehavior.
Diff:p2 PagepRef:p1-
2pObjective:p InterpersonalpSkil
ls
Quest.pCategory:p Concept/DefinitionalpL
O:p 1
1
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
,3) pispthepstudypofpthepimpactpthatpindividuals,pgroups,pandpstructurephaveponpbehaviorp
withinporganizations.
A) Leadership
B) Organizationalpstrategy
C) Performancepmanagement
D) Employeeprelations
E) Organizationalpbehavior
pAnswer:p E
Explanation:p E)pOrganizationalpbehaviorpispthepfieldpofpstudypthatpinvestigatespthepimpactpthatpindiv
iduals,pgroups,pandpstructurephaveponpbehaviorpwithinporganizations,pforptheppurposepofpapplyingpsu
chpknowledgeptowardpimprovingpanporganization'speffectiveness.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
4) WhichpofpthepfollowingpispnotpaptopicporpconcernprelatedptopOB?
A) turnover
B) leaderpbehavior
C) productivity
D) management
E) familypbehavior
pAnswer:p E
Explanation:p E)pOBpispconcernedpspecificallypwithpemployment-
relatedpsituationspsuchpaspjobs,pwork,pabsenteeism,pemploymentpturnover,pproductivity,phumanpper
formance,pandpmanagement.pOBpincludespthepcoreptopicspofpmotivation,pleaderpbehaviorpandppowe
r,pinterpersonalpcommunication,pgrouppstructurepandpprocesses,ppersonality,pemotions,pvalues,pattit
udepdevelopment,pperception,pchangepprocesses,pconflictpandpnegotiation,pandpworkpdesign.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
2
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
,5) WhichpofpthepfollowingpproblemspwouldpanpOBpstudypbepleastplikelyptopfocuspon?
A) anpincreasepinpabsenteeismpatpapcertainpcompany
B) apfallpinpproductivitypinponepshiftpofpapmanufacturingpplant
C) apdecreasepinpsalespdueptopgrowingpforeignpcompetition
D) anpincreasepinptheftpbypemployeespatpapretailpstore
E) excessivepturnoverpamongpvolunteerpworkerspatpapnon-
profitporganizationpAnswer:p C
Explanation:p C)pOBpispconcernedpspecificallypwithpemployment-
relatedpsituationspsuchpaspjobs,pwork,pabsenteeism,pemploymentpturnover,pproductivity,phumanpp
erformance,pandpmanagement.pApstudypofpforeignpcompetitionpwouldpnotpbeppartpofpanpOBpresear
chpproject.
Diff:p2p PagepRef:p2pAA
CSB:p AnalyticpSkills
Objective:p OrganizationalpBehaviorpQues
t.pCategory:p Application
LO:p 1
6) Whatparepthepthreepprimarypdeterminantspofpbehaviorpinporganizations?
A) profitpstructure,porganizationalpcomplexity,pandpjobpsatisfaction
B) individuals,pprofitpstructure,pandpjobpsatisfaction
C) individuals,pgroups,pandpjobpsatisfaction
D) groups,pstructure,pandpprofitpstructure
E) individuals,pgroups,pandpstructurep
Answer:p E
Explanation:p E)pOBpinvestigatespthepimpactpthatpindividuals,pgroups,pandpstructurephaveponpbehavio
rpwithinporganizations.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
7) Whichpofpthepfollowingpispnotpapcoreptopicpofporganizationalpbehavior?
A) motivation
B) attitudepdevelopment
C) conflict
D) resourcepallocation
E) workpdesign
pAnswer:p D
Explanation:p D)pOBpincludespthepcoreptopicspofpmotivation,pleaderpbehaviorpandppower,pinterpers
onalpcommunication,pgrouppstructurepandpprocesses,ppersonality,pemotions,pandpvalues,pattitudepde
velopmentpandpperception,pchangepprocesses,pconflictpandpnegotiation,pandpworkpdesign.pItpdoespn
otpincludepresourcepallocation.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
3
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
, 8) Inporderptoppredictphumanpbehavior,pitpispbestptopsupplementpyourpintuitivepopinionspwithpi
nformationpderivedpinpwhatpfashion?
A) commonpsense
B) directpobservation
C) systematicpstudy
D) speculation
E) organizationalptheory
pAnswer:p C
Explanation:p C)pTopmakepgoodpOBpdecisionspitpispimportantptopusepevidenceptopsupplementpintuiti
onpandpexperience.pEvidencepshouldpcomepthroughpsystematicpstudy,pwhichpinvolvesplookingpatpre
lationships,pattemptingptopattributepcausespandpeffects,pandpbasingpconclusionsponpscientificpeviden
ce,pthatpis,ponpdatapgatheredpunderpcontrolledpconditionspandpmeasuredpandpinterpretedpinpapreason
ablyprigorouspmanner.
Diff:p1
PagepRef:p3pObjecti
ve:p SystematicpStudy
Quest.pCategory:p Concept/DefinitionalpL
O:p 2
9) Bettypbelievespthatpitpispbestptoptakepthepcasualporpcommonpsensepapproachptopreadingpothers.pS
hepneedsptoprememberpthatp .
A) thepcasualpapproachpispnonsensical,pandpshouldpbepavoidedpaspmuchpasppossible
B) thepsystematicpapproachpandpthepcasualpapproachpareponepandpthepsame
C) laboratorypexperimentsponphumanpbehaviorpoftenpresultpinpunreliablepfindings
D) thepcasualporpcommonpsensepapproachptopreadingpotherspcanpoftenpleadptoperroneouspp
redictions
E) behaviorpispunpredictable,phenceptherepispnopaccuratepwayptopanalyzepitp
Answer:p D
Explanation:p D)pUnfortunately,pthepcasualporpcommonpsensepapproachptopreadingpotherspcanpoften
pleadptoperroneousppredictions.pHowever,p youpcanpimprovepyourppredictivepabilitypbypsupplementi
ngpintuitionpwithpapmorepsystematicpapproach.
Diff:p1 PagepRef:p3
Quest.pCategory:p Applicationp
LO:p 2
4
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
Chapterp 1p p Introductionp top Organizationalp Behavior
1) Untilptheplatep1980s,pbusinesspschoolpcurriculapemphasizedpthep
paspectspofpmanagement.
A) ethical
B) people
C) technical
D) human
E) globalpA
nswer:p C
Explanation:p C)pUntilptheplatep1980s,pbusinesspschoolpcurriculapemphasizedptheptechnicalpaspectspof
pmanagement,pfocusingponpeconomics,paccounting,pfinance,pandpquantitativeptechniques.
Coursepworkpinphumanpbehaviorpandppeoplepskillspreceivedprelativelyplesspattention.pOverptheppastpt
hreepdecades,phowever,pbusinesspfacultyphavepcomeptoprealizeptheprolepthatpunderstandingphumanpbe
haviorpplayspinpdeterminingpapmanager'speffectiveness,pandprequiredpcoursesponppeoplepskillsphavep
beenpaddedptopmanypcurricula.
Diff:p1 PagepRef:p1
Quest.pCategory:p Concept/DefinitionalpL
O:p 1
2) Whichpofpthepfollowingpispnotpapreasonpwhypbusinesspschoolsphavepbegunptopincludepclassesponpo
rganizationalpbehavior?
A) topincreasepmanagerpeffectivenesspinporganizations
B) tophelpporganizationspattractptoppqualitypemployees
C) topexpandporganizations'pconsultingpneeds
D) topimprovepretentionpofpqualitypworkers
E) tophelppincreaseporganizations'pprofitsp
Answer:p C
Explanation:p C)pUnderstandingphumanpbehaviorpplayspanpimportantprolepinpdeterminingpapmanage
r'speffectiveness.pDevelopingpmanagers'pinterpersonalpskillsphelpsporganizationspattractpandpkeepph
igh-
performingpemployees.pPositivepsocialprelationshipsparepassociatedpwithplowerpstresspatpworkpandpl
owerpturnover.pFinally,pcompaniespwithpreputationspaspgoodpplacesptopworkphavepbeenpfoundptopge
neratepsuperiorpfinancialpperformance.pExpandingpapcompany'spconsultingpneedspispnotpappositivepr
easonptopteachporganizationalpbehavior.
Diff:p2 PagepRef:p1-
2pObjective:p InterpersonalpSkil
ls
Quest.pCategory:p Concept/DefinitionalpL
O:p 1
1
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
,3) pispthepstudypofpthepimpactpthatpindividuals,pgroups,pandpstructurephaveponpbehaviorp
withinporganizations.
A) Leadership
B) Organizationalpstrategy
C) Performancepmanagement
D) Employeeprelations
E) Organizationalpbehavior
pAnswer:p E
Explanation:p E)pOrganizationalpbehaviorpispthepfieldpofpstudypthatpinvestigatespthepimpactpthatpindiv
iduals,pgroups,pandpstructurephaveponpbehaviorpwithinporganizations,pforptheppurposepofpapplyingpsu
chpknowledgeptowardpimprovingpanporganization'speffectiveness.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
4) WhichpofpthepfollowingpispnotpaptopicporpconcernprelatedptopOB?
A) turnover
B) leaderpbehavior
C) productivity
D) management
E) familypbehavior
pAnswer:p E
Explanation:p E)pOBpispconcernedpspecificallypwithpemployment-
relatedpsituationspsuchpaspjobs,pwork,pabsenteeism,pemploymentpturnover,pproductivity,phumanpper
formance,pandpmanagement.pOBpincludespthepcoreptopicspofpmotivation,pleaderpbehaviorpandppowe
r,pinterpersonalpcommunication,pgrouppstructurepandpprocesses,ppersonality,pemotions,pvalues,pattit
udepdevelopment,pperception,pchangepprocesses,pconflictpandpnegotiation,pandpworkpdesign.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
2
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
,5) WhichpofpthepfollowingpproblemspwouldpanpOBpstudypbepleastplikelyptopfocuspon?
A) anpincreasepinpabsenteeismpatpapcertainpcompany
B) apfallpinpproductivitypinponepshiftpofpapmanufacturingpplant
C) apdecreasepinpsalespdueptopgrowingpforeignpcompetition
D) anpincreasepinptheftpbypemployeespatpapretailpstore
E) excessivepturnoverpamongpvolunteerpworkerspatpapnon-
profitporganizationpAnswer:p C
Explanation:p C)pOBpispconcernedpspecificallypwithpemployment-
relatedpsituationspsuchpaspjobs,pwork,pabsenteeism,pemploymentpturnover,pproductivity,phumanpp
erformance,pandpmanagement.pApstudypofpforeignpcompetitionpwouldpnotpbeppartpofpanpOBpresear
chpproject.
Diff:p2p PagepRef:p2pAA
CSB:p AnalyticpSkills
Objective:p OrganizationalpBehaviorpQues
t.pCategory:p Application
LO:p 1
6) Whatparepthepthreepprimarypdeterminantspofpbehaviorpinporganizations?
A) profitpstructure,porganizationalpcomplexity,pandpjobpsatisfaction
B) individuals,pprofitpstructure,pandpjobpsatisfaction
C) individuals,pgroups,pandpjobpsatisfaction
D) groups,pstructure,pandpprofitpstructure
E) individuals,pgroups,pandpstructurep
Answer:p E
Explanation:p E)pOBpinvestigatespthepimpactpthatpindividuals,pgroups,pandpstructurephaveponpbehavio
rpwithinporganizations.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
7) Whichpofpthepfollowingpispnotpapcoreptopicpofporganizationalpbehavior?
A) motivation
B) attitudepdevelopment
C) conflict
D) resourcepallocation
E) workpdesign
pAnswer:p D
Explanation:p D)pOBpincludespthepcoreptopicspofpmotivation,pleaderpbehaviorpandppower,pinterpers
onalpcommunication,pgrouppstructurepandpprocesses,ppersonality,pemotions,pandpvalues,pattitudepde
velopmentpandpperception,pchangepprocesses,pconflictpandpnegotiation,pandpworkpdesign.pItpdoespn
otpincludepresourcepallocation.
Diff:p1 PagepRef:p2
Objective:p OrganizationalpBehaviorpQue
st.pCategory:p Concept/DefinitionalpLO:p 1
3
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
, 8) Inporderptoppredictphumanpbehavior,pitpispbestptopsupplementpyourpintuitivepopinionspwithpi
nformationpderivedpinpwhatpfashion?
A) commonpsense
B) directpobservation
C) systematicpstudy
D) speculation
E) organizationalptheory
pAnswer:p C
Explanation:p C)pTopmakepgoodpOBpdecisionspitpispimportantptopusepevidenceptopsupplementpintuiti
onpandpexperience.pEvidencepshouldpcomepthroughpsystematicpstudy,pwhichpinvolvesplookingpatpre
lationships,pattemptingptopattributepcausespandpeffects,pandpbasingpconclusionsponpscientificpeviden
ce,pthatpis,ponpdatapgatheredpunderpcontrolledpconditionspandpmeasuredpandpinterpretedpinpapreason
ablyprigorouspmanner.
Diff:p1
PagepRef:p3pObjecti
ve:p SystematicpStudy
Quest.pCategory:p Concept/DefinitionalpL
O:p 2
9) Bettypbelievespthatpitpispbestptoptakepthepcasualporpcommonpsensepapproachptopreadingpothers.pS
hepneedsptoprememberpthatp .
A) thepcasualpapproachpispnonsensical,pandpshouldpbepavoidedpaspmuchpasppossible
B) thepsystematicpapproachpandpthepcasualpapproachpareponepandpthepsame
C) laboratorypexperimentsponphumanpbehaviorpoftenpresultpinpunreliablepfindings
D) thepcasualporpcommonpsensepapproachptopreadingpotherspcanpoftenpleadptoperroneouspp
redictions
E) behaviorpispunpredictable,phenceptherepispnopaccuratepwayptopanalyzepitp
Answer:p D
Explanation:p D)pUnfortunately,pthepcasualporpcommonpsensepapproachptopreadingpotherspcanpoften
pleadptoperroneousppredictions.pHowever,p youpcanpimprovepyourppredictivepabilitypbypsupplementi
ngpintuitionpwithpapmorepsystematicpapproach.
Diff:p1 PagepRef:p3
Quest.pCategory:p Applicationp
LO:p 2
4
Copyrightp©p2012pPearsonpEducation,pInc.pPublishingpaspPrenticepHall
