APHR CERTIFICATION STUDY GUIDES
EXAM WITH COMPLETE SOLUTIONS
Human rResource rManagment r(HRM) r- rcorrect ranswers r-HRM rconsists rof ran
rorganization's r"people rpractices" r- rthe rpolicies, rpractices, rand rsystems rthat
rinfluence remployees' rbehavior, rattitudes, rand rperformance.
Explain rhow rHRM rcontributes rto ran rorganization's rperformance r- rcorrect ranswers r-
Through rits rpractices ror rprocess, rThe rHRM rinfluences rwho rworks rfor rthe
rorganization rand rhow rthose rpeople rwork. rThese rhuman rresources, rif rwell
rmanaged, rhave rthe rpotential rto rbe ra rsource rof rsustainable rcompetitive radvantage,
rcontributing rto rbasic robjectives rsuch ras rquality, rprofits, rand rcustomer rsatisfaction.
HRM rProcess/ rpractices r- rcorrect ranswers r-1) rAnalysis rand rDesign rof rwork
2) rHR rplanning r
3) rRecruitment r
,4) rSelection
5)Training rand rdevelopment r
6)Compensation r
7)Performance rManagement r
8) rEmployee rRelations
Human rCapital r- rcorrect ranswers r-An rOrganization's remployees, rdescribed rin rterms
rof rtheir rtraining, rexperience, rjudgement, rintelligence, rrelationships, rand rinsight.
Human rResources rqualities rvaluable rto rthe rsuccess rof rorganizations r- rcorrect
ranswers r-1) rHuman rResources rare rVALUABLE- rhigh-quality remployees rprovide ra
rneeded rservice ras rthey rperform rmany rcritical rfunctions. r
2) rHuman rResources rare rRARE- ra rperson rwith rhigh rlevels rof rthe rneeded rskills
rand rknowledge ris rnot rcommon
3) rHuman rResources rCANNOT rBE rIMITATED r- r
4) rHuman rResources rhave rNO rGOOD rSUBSTITUTES
High rPerformance rWork rSystem r- rcorrect ranswers r-An rorganization rin rwhich
rtechnology, rorganizational rstructure, rpeople, rand rprocesses rwork rseamlessly rto
rgive ran rorganization ran radvantage rin rthe rcompetitive renvironment.
Maintaining ra rHigh-Performance rWork rSystem rmay rinclude: r- rcorrect ranswers r--
Development rof rtraining rprograms
-Recruitment rof rpeople rwith rnew rskill rsets r
- rEstablishment rof rrewards rfor rsuch rbehaviors ras rteam rwork, rflexibility, rand
rlearning
Ratio rof rHR remployees rto rtotal remployees r- rcorrect ranswers r-2 rfull rtime rHR rstaff
rpersons rfor revery r100 remployees ron rpayroll.
In rsmall rorganizations rthe rratio ris rmuch rhigher
Administrative rrole rof rHRM r- rcorrect ranswers r-Handling radministrative rtasks r( rhiring
remployees, ranswering rquestions rabout rbenefits) refficiently rand rwith ra rcommitment
rto rquality. rThis rrequires rexpertise rin rthe rparticular rtask
Business rPartner rrole rof rHRM r- rcorrect ranswers r-Developing reffective rHR rsystems
rthat rhelp rthe rorg rmeet rits rgoals rattracting, rkeeping, rand rdeveloping rpeople rwith
rthe rskill rit rneeds.
For rthe rsystems rto rbe reffective, rHR rpeople rmust runderstand rthe rbusiness rso rit
rcan runderstand rwhat rthe rbusiness rneeds
Strategic rpartner rrole r- rcorrect ranswers r-Contributing rto rthe rcompany's rstrategies
rthrough ran runderstanding rof rits rexisting rand rneeded rHR rand rways rHR rpractices
rcan rgive rthe rcompany ra rcompetitive radvantage. r
For rstrategic rideas rto rbe reffective, rHR rpeople rmust runderstand rthe rbusiness, rit's
rindustry, rand rits rcompetitors
, Job rAnalysis r- rcorrect ranswers r-The rprocess rof rgetting rdetailed rinformation rabout
rjobs
Work rFlow rDesign r- rcorrect ranswers r-The rprocess rof ranalyzing rthe rtasks
rnecessary rfor rthe rproduction rof ra rproduct ror rservice
Job r- rcorrect ranswers r-A rset rof rrelated rduties
Position r- rcorrect ranswers r-A rset rof rduties rperformed rby ra rparticular rperson
Job rDescription r- rcorrect ranswers r-A rlist rof rthe rtasks, rduties, rand rresponsibilities
r(TDRs) rthat ra rparticular rjob rentails
Job rSpecification r- rcorrect ranswers r-A rlist rif rthe rknowledge, rskills, rabilities, rand
rother rcharacteristics rthat ran rindividual rmust rhave rto rperform ra rparticular rjob
Job rDesign r- rcorrect ranswers r-The rprocess rof rdefining rthe rway rwork rwill rbe
rperformed rand rthe rtasks rthat ra rgiven rjob rrequires
Industrial rEngineering r- rcorrect ranswers r-The rstudy rof rjobs rto rfind rthe rsimplest rway
rto rstructure rwork rin rorder rto rmaximize refficiency
Job renlargement r- rcorrect ranswers r-Broadening rthe rtypes rof rtasks rperformed rin ra
rjob
Job rextension r- rcorrect ranswers r-Enlarging rjobs rby rcombining rseveral rrelatively
rsimple rjobs rto rfor ra rjob rwith ra rwider rrange rof rtasks
Job rrotation r- rcorrect ranswers r-Enlarging rjobs rby rmoving remployees ramong rseveral
rdifferent rjobs
Job renrichment r- rcorrect ranswers r-Empowering rworkers rby radding rmore rdecision
rmaking rauthority rto rjobs
Flextime r- rcorrect ranswers r-A rscheduling rpolicy rin rwhich rfull rtime remployees rmay
rchoose rstarting rand rending rtimes rwithin rguidelines rspecified rby rthe rorganization
Job rsharing r- rcorrect ranswers r-A rwork roption rin rwhich rtwo rpart rtime remployees
rcarry rout rthe rtasks rassociated rwith ra rsingle rjob
Telework ror rTelecommuting r- rcorrect ranswers r-Means rdoing rone's rwork raway rfrom
ra rcentrally rlocated roffice
Ergonomics r- rcorrect ranswers r-The rstudy rof rthe rinterface rbetween rindividuals'
rphysiology rand rthe rcharacteristics rof rthe rphysical rwork renvironment
EXAM WITH COMPLETE SOLUTIONS
Human rResource rManagment r(HRM) r- rcorrect ranswers r-HRM rconsists rof ran
rorganization's r"people rpractices" r- rthe rpolicies, rpractices, rand rsystems rthat
rinfluence remployees' rbehavior, rattitudes, rand rperformance.
Explain rhow rHRM rcontributes rto ran rorganization's rperformance r- rcorrect ranswers r-
Through rits rpractices ror rprocess, rThe rHRM rinfluences rwho rworks rfor rthe
rorganization rand rhow rthose rpeople rwork. rThese rhuman rresources, rif rwell
rmanaged, rhave rthe rpotential rto rbe ra rsource rof rsustainable rcompetitive radvantage,
rcontributing rto rbasic robjectives rsuch ras rquality, rprofits, rand rcustomer rsatisfaction.
HRM rProcess/ rpractices r- rcorrect ranswers r-1) rAnalysis rand rDesign rof rwork
2) rHR rplanning r
3) rRecruitment r
,4) rSelection
5)Training rand rdevelopment r
6)Compensation r
7)Performance rManagement r
8) rEmployee rRelations
Human rCapital r- rcorrect ranswers r-An rOrganization's remployees, rdescribed rin rterms
rof rtheir rtraining, rexperience, rjudgement, rintelligence, rrelationships, rand rinsight.
Human rResources rqualities rvaluable rto rthe rsuccess rof rorganizations r- rcorrect
ranswers r-1) rHuman rResources rare rVALUABLE- rhigh-quality remployees rprovide ra
rneeded rservice ras rthey rperform rmany rcritical rfunctions. r
2) rHuman rResources rare rRARE- ra rperson rwith rhigh rlevels rof rthe rneeded rskills
rand rknowledge ris rnot rcommon
3) rHuman rResources rCANNOT rBE rIMITATED r- r
4) rHuman rResources rhave rNO rGOOD rSUBSTITUTES
High rPerformance rWork rSystem r- rcorrect ranswers r-An rorganization rin rwhich
rtechnology, rorganizational rstructure, rpeople, rand rprocesses rwork rseamlessly rto
rgive ran rorganization ran radvantage rin rthe rcompetitive renvironment.
Maintaining ra rHigh-Performance rWork rSystem rmay rinclude: r- rcorrect ranswers r--
Development rof rtraining rprograms
-Recruitment rof rpeople rwith rnew rskill rsets r
- rEstablishment rof rrewards rfor rsuch rbehaviors ras rteam rwork, rflexibility, rand
rlearning
Ratio rof rHR remployees rto rtotal remployees r- rcorrect ranswers r-2 rfull rtime rHR rstaff
rpersons rfor revery r100 remployees ron rpayroll.
In rsmall rorganizations rthe rratio ris rmuch rhigher
Administrative rrole rof rHRM r- rcorrect ranswers r-Handling radministrative rtasks r( rhiring
remployees, ranswering rquestions rabout rbenefits) refficiently rand rwith ra rcommitment
rto rquality. rThis rrequires rexpertise rin rthe rparticular rtask
Business rPartner rrole rof rHRM r- rcorrect ranswers r-Developing reffective rHR rsystems
rthat rhelp rthe rorg rmeet rits rgoals rattracting, rkeeping, rand rdeveloping rpeople rwith
rthe rskill rit rneeds.
For rthe rsystems rto rbe reffective, rHR rpeople rmust runderstand rthe rbusiness rso rit
rcan runderstand rwhat rthe rbusiness rneeds
Strategic rpartner rrole r- rcorrect ranswers r-Contributing rto rthe rcompany's rstrategies
rthrough ran runderstanding rof rits rexisting rand rneeded rHR rand rways rHR rpractices
rcan rgive rthe rcompany ra rcompetitive radvantage. r
For rstrategic rideas rto rbe reffective, rHR rpeople rmust runderstand rthe rbusiness, rit's
rindustry, rand rits rcompetitors
, Job rAnalysis r- rcorrect ranswers r-The rprocess rof rgetting rdetailed rinformation rabout
rjobs
Work rFlow rDesign r- rcorrect ranswers r-The rprocess rof ranalyzing rthe rtasks
rnecessary rfor rthe rproduction rof ra rproduct ror rservice
Job r- rcorrect ranswers r-A rset rof rrelated rduties
Position r- rcorrect ranswers r-A rset rof rduties rperformed rby ra rparticular rperson
Job rDescription r- rcorrect ranswers r-A rlist rof rthe rtasks, rduties, rand rresponsibilities
r(TDRs) rthat ra rparticular rjob rentails
Job rSpecification r- rcorrect ranswers r-A rlist rif rthe rknowledge, rskills, rabilities, rand
rother rcharacteristics rthat ran rindividual rmust rhave rto rperform ra rparticular rjob
Job rDesign r- rcorrect ranswers r-The rprocess rof rdefining rthe rway rwork rwill rbe
rperformed rand rthe rtasks rthat ra rgiven rjob rrequires
Industrial rEngineering r- rcorrect ranswers r-The rstudy rof rjobs rto rfind rthe rsimplest rway
rto rstructure rwork rin rorder rto rmaximize refficiency
Job renlargement r- rcorrect ranswers r-Broadening rthe rtypes rof rtasks rperformed rin ra
rjob
Job rextension r- rcorrect ranswers r-Enlarging rjobs rby rcombining rseveral rrelatively
rsimple rjobs rto rfor ra rjob rwith ra rwider rrange rof rtasks
Job rrotation r- rcorrect ranswers r-Enlarging rjobs rby rmoving remployees ramong rseveral
rdifferent rjobs
Job renrichment r- rcorrect ranswers r-Empowering rworkers rby radding rmore rdecision
rmaking rauthority rto rjobs
Flextime r- rcorrect ranswers r-A rscheduling rpolicy rin rwhich rfull rtime remployees rmay
rchoose rstarting rand rending rtimes rwithin rguidelines rspecified rby rthe rorganization
Job rsharing r- rcorrect ranswers r-A rwork roption rin rwhich rtwo rpart rtime remployees
rcarry rout rthe rtasks rassociated rwith ra rsingle rjob
Telework ror rTelecommuting r- rcorrect ranswers r-Means rdoing rone's rwork raway rfrom
ra rcentrally rlocated roffice
Ergonomics r- rcorrect ranswers r-The rstudy rof rthe rinterface rbetween rindividuals'
rphysiology rand rthe rcharacteristics rof rthe rphysical rwork renvironment
