Service Strategy fully solved
with verified solutions(100%
pass)
Service Strategy - answer Provide value to customers
Enable the Service Provider to capture value
Fall within cost parameters acceptable to the Service
Provider
Fall with risk parameters acceptable to the Service
Provider
Business Value - answer Ensuring that the services they
offer align with business objectives.
Ensuring that the services they offer are likely to offer
value.
Ensuring that customers can be charged for the services
or that some mechanism exists by which the services
allow the value offered by the Service Provider to be
recognized.
Ensuring that the Service Provider is in a position to
handle the costs and risks associated with the services it
offers.
Business Case - answer structured and documented
justification for investment in something expected to
deliver value in return, e.g. an IT Service. used during
Service Strategy to evaluate the feasibility and
desirability of creating and providing various IT Services
, Value: Utility and Warranty - answer The value of service
consists of two components: utility and warranty. Services
must offer both utility and warranty in order to have value
Utility - answer also called 'fitness for purpose' involves
the ability of the service to remove constraints or increase
the performance of the customer
Warranty - answer also called 'fitness for use' is the ability
of the service to operate reliably
Service Assets - answer refer to the resources and
capabilities which a Service Provider must allocate in
order to offer a service
Resources - answer the raw materials which contribute to
a service, such as money, equipment, time, staff,
Capabilities - answer the specialized skills or abilities an
organization applies to resources in order to create value.
skills, organization, processes, management, etc
Service Portfolio - answer the entire set of services under
management by a Service Provider. It consists of three
major parts: Service Pipeline, Service Catalog, and Retired
Services.
Services may be:
Under consideration
In design
with verified solutions(100%
pass)
Service Strategy - answer Provide value to customers
Enable the Service Provider to capture value
Fall within cost parameters acceptable to the Service
Provider
Fall with risk parameters acceptable to the Service
Provider
Business Value - answer Ensuring that the services they
offer align with business objectives.
Ensuring that the services they offer are likely to offer
value.
Ensuring that customers can be charged for the services
or that some mechanism exists by which the services
allow the value offered by the Service Provider to be
recognized.
Ensuring that the Service Provider is in a position to
handle the costs and risks associated with the services it
offers.
Business Case - answer structured and documented
justification for investment in something expected to
deliver value in return, e.g. an IT Service. used during
Service Strategy to evaluate the feasibility and
desirability of creating and providing various IT Services
, Value: Utility and Warranty - answer The value of service
consists of two components: utility and warranty. Services
must offer both utility and warranty in order to have value
Utility - answer also called 'fitness for purpose' involves
the ability of the service to remove constraints or increase
the performance of the customer
Warranty - answer also called 'fitness for use' is the ability
of the service to operate reliably
Service Assets - answer refer to the resources and
capabilities which a Service Provider must allocate in
order to offer a service
Resources - answer the raw materials which contribute to
a service, such as money, equipment, time, staff,
Capabilities - answer the specialized skills or abilities an
organization applies to resources in order to create value.
skills, organization, processes, management, etc
Service Portfolio - answer the entire set of services under
management by a Service Provider. It consists of three
major parts: Service Pipeline, Service Catalog, and Retired
Services.
Services may be:
Under consideration
In design
