PY Pennie Individual Marketplace Training Exam 1..docx

PY Pennie Individual Marketplace Training
Exam 1.
What were the main goals of Act 42 of 2019, the legislation which allowed the creation of an
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insurance marketplace for the state of Pennsyvanina?
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a) Transaction from the federal exchange (Healthcare.gov) and set up a state-based exchange b)
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Reduce service and operational costs c) Launch a reinsurance program to increase savings for
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families d ) all of the above - ANS >> d ) all of the above
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Deductibles, copayments, coinsurance, and out-of-pocket limits are all examples of:
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a) penalties b) essential health benefits c) cost sharing d) all of the above - ANS >> c) cost sharing
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What were some of the goals of the Affordable Care Act (ACA) healthcare reform law enacted in
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2010?
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a) make heallth insurance more affordable for more people b) ensure people cannot be denied
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coverage because of - or charged more for - pre-existing conditions c) establish a list of essential
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health benefits (EHB) insurers must cover d) all of the above - ANS >> d) all of the above
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All medical plans offered thru Pennie constitute Minimum Essential Coverage (MEC)
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True or False - ANS >> True
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The Inflation Reduction Act (IRA) signed into law in 2022, extends the premium subsidies created
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Mby the American Rescue Plan Act (ARPA) from 2022 through what year? a) 2023 b) 2024 c) 2025
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Md) 2026 - ANS >> c) 2025
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Both Exchange Assisters and Brokers can help a customer complete an application through Pennie
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Mand recommend a plan that would best fit their personal needs.
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a) true b) false - ANS >> b) false
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, To meet the requirements of the Pennsylvania Navigator and Exchange Assister Accessibility and
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MRegulation Act, an Assister must adhere to all of the following except a) reside in the
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MCommonwealth b) maintain appointments with all insurers on the Exchange c) register with the
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MPennsylvania Insurance Department (PID) d) avoid engaging in activities which could be considered
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Mconflicts of interest - ANS >> b) maintain appointments with all insurers on the Exchange
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customers seeking assistance can use which of the following methods to be connected to a broker
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Mor assister? a) pennie customer service 844-844-8040 b) pennie chat feature c) pennie "get help"
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Mtool d) all of the above - ANS >> d) all of the above
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only brokers or assisters can initiate the process to appoint an agent of Record/Authorized
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MRepresentative. True or False - ANS >> False M M M M M M M




When dealing with a frustrated or emotional customer, you should not: a) commiserate or agree
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with the customer's claim that the law or a particular process is unfair b) show empathy, but
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maintain professionalism c) acknowledge their frustration or feelings d) reassure them that you
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are here to help - ANS >> a) commiserate or agree with the customer's claim that the law or a
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particular process is unfair
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As a sole, licensed and self-employment independent agent, which account type should you
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Mchoose? a) agent b) agency manager c) assister d) entity manager - ANS >> b) agency manager
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non-licensed office staff are permitted to have access to the Agency account as long as the
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MAgency Manager approves it a) true or b) false - ANS >> b) false
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As the Agency Manager, to add a new broker to your Agency account, you should: a) advise the
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Mbroker to create their own Agent account first, then you can add them to the Agency b) advise
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Mthem to call Pennie so the Contact Center can set it up for them c) initiate the creation of the
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Mbroker's account through the Add a New Agent page d) any of the above - ANS >> c) initiate the
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Mcreation of the broker's account through the Add a New Agent page
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To avoid delays in certification, the name and PA License Number on your TrainPA and Pennie
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Maccounts should mirror what is on your PA Insurance Department-issued license a) true or b)
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Mfalse - ANS >> a) true
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when an Agent or Agency Manager is moving from one Agency to another, they should enter the
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name of the new Agency in the Business Name of their Pennie account to make the change a)
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true or b) false - ANS >> b) false
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when completing a Broker and Book of Business Transfer Request Form, the following signatures
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are required if the Agent intends to keep their Book of Business: a) the Agent's b) an Authorized
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Representative of the Agent's former Agency c) an Authorized Representative of the Agent's new
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Agency d) all of the above - ANS >> d) all of the above
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