ServiceNow CSA Exam – Navigation
Graded A+
Form Context Menu > Configure > Related Lists - ANSWER-Related Lists
Knowledge > articles > Import articles - ANSWER-import knowledge
Process Automation > Flow designer - ANSWER-Flow designer
Reports > view / run - ANSWER-Reports
Self-Service > Knowledge - ANSWER-Knowledge homepage, create knowledge
Self-Service > Visual Task Boards - ANSWER-VTBs
Service catalog > catalog definitions > maintain items - ANSWER-Catalog items
Service Catalog > Catalog definitions > record producers - ANSWER-Record Producers
Service Catalog > Catalog Variables > variable sets - ANSWER-view variable sets
Service Desk > My Groups Work - ANSWER-tasks assigned to current user group, but
not assigned to an individual
Service Desk > My Work - ANSWER-Tasks assigned to current user
System applications > my company applications - ANSWER-delegated development
System Definition > Dictionary - ANSWER-every table and field
System Definitions > Tables - ANSWER-Tables
System Definitions > Tables and Columns - ANSWER-Tables and Columns, generate
schema map
system diagnostic > stats > stats - ANSWER-system stats
System notifications > email > notifications - ANSWER-Notifications
System Policy > Events > Event Log - ANSWER-See event log
System Policy > events > registry - ANSWER-register event
System Policy > Rules > Assignment - ANSWER-Assignment Rules
Graded A+
Form Context Menu > Configure > Related Lists - ANSWER-Related Lists
Knowledge > articles > Import articles - ANSWER-import knowledge
Process Automation > Flow designer - ANSWER-Flow designer
Reports > view / run - ANSWER-Reports
Self-Service > Knowledge - ANSWER-Knowledge homepage, create knowledge
Self-Service > Visual Task Boards - ANSWER-VTBs
Service catalog > catalog definitions > maintain items - ANSWER-Catalog items
Service Catalog > Catalog definitions > record producers - ANSWER-Record Producers
Service Catalog > Catalog Variables > variable sets - ANSWER-view variable sets
Service Desk > My Groups Work - ANSWER-tasks assigned to current user group, but
not assigned to an individual
Service Desk > My Work - ANSWER-Tasks assigned to current user
System applications > my company applications - ANSWER-delegated development
System Definition > Dictionary - ANSWER-every table and field
System Definitions > Tables - ANSWER-Tables
System Definitions > Tables and Columns - ANSWER-Tables and Columns, generate
schema map
system diagnostic > stats > stats - ANSWER-system stats
System notifications > email > notifications - ANSWER-Notifications
System Policy > Events > Event Log - ANSWER-See event log
System Policy > events > registry - ANSWER-register event
System Policy > Rules > Assignment - ANSWER-Assignment Rules
