CSSGB complete exam with correct
detailed solutions
Academic Quality Improvement Project (AQIP) - correct answer ✔A forum
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
for higher education institutions to review one another's action projects.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
Acceptance quality limit (AQL) - correct answer ✔In a continuing series of
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
lots, a quality level that, for the purpose of sampling inspection, is the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
limit of a satisfactory process average.
|!| |!| |!| |!| |!|
Acceptance number - correct answer ✔The maximum number of defects or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
defectives allowable in a sampling lot for the lot to be acceptable.
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
Acceptance sampling - correct answer ✔Inspection of a sample from a lot
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
to decide whether to accept that lot. There are two types: attributes
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sampling and variables sampling. In attributes sampling, the presence or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
absence of a characteristic is noted in each of the units inspected. In
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
variables sampling, the numerical magnitude of a characteristic is measured
|!| |!| |!| |!| |!| |!| |!| |!| |!|
and recorded for each inspected unit; this involves reference to a
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
continuous scale of some kind. |!| |!| |!| |!|
Acceptance sampling plan - correct answer ✔A specific plan that indicates
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
the sampling sizes and associated acceptance or non acceptance criteria to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
be used. In attributes sampling, for example, there are single, double,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
multiple, sequential, chain and skip-lot sampling plans. In variables
|!| |!| |!| |!| |!| |!| |!| |!| |!|
sampling, there are single, double and sequential sampling plans. For
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
,detailed descriptions of these plans, see the standard ANSI/ISO/ASQ A3534-
|!| |!| |!| |!| |!| |!| |!| |!| |!|
2-1993: Statistics—Vocabulary and Symbols—Statistical Quality Control.
|!| |!| |!| |!| |!|
Accreditation - correct answer ✔Certification by a recognized body of the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
facilities, capability, objectivity, competence and integrity of an agency,
|!| |!| |!| |!| |!| |!| |!| |!| |!|
service or operational group or individual to provide the specific service or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
operation needed. The term has multiple meanings depending on the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sector. Laboratory accreditation assesses the capability of a laboratory to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
conduct testing, generally using standard test methods. Accreditation for
|!| |!| |!| |!| |!| |!| |!| |!| |!|
healthcare organizations involves an authoritative body surveying and
|!| |!| |!| |!| |!| |!| |!| |!|
verifying compliance with recognized criteria, similar to certification in
|!| |!| |!| |!| |!| |!| |!| |!| |!|
other sectors.
|!|
Accreditation body - correct answer ✔An organization with authority to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
accredit other organizations to perform services such as quality system
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
certification.
Accuracy - correct answer ✔The characteristic of a measure.
|!| |!| |!| |!| |!| |!| |!| |!|
Activity based costing - correct answer ✔An accounting system that assigns
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
costs to a product based on the amount of resources used to design,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
order or make it.
|!| |!| |!|
Activity network diagram - correct answer ✔An arrow diagram used in
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
planning.
Advanced Product Quality Planning (APQP) - correct answer ✔High level
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
automotive process for product realization, from design through production
|!| |!| |!| |!| |!| |!| |!| |!|
part approval.
|!| |!|
,Adverse event - correct answer ✔Healthcare term for any event that is not
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
consistent with the desired, normal or usual operation of the organization;
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
also known as a sentinel event.
|!| |!| |!| |!| |!| |!|
Affinity diagram - correct answer ✔A management tool for organizing
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
information (usually gathered during a brainstorming activity).
|!| |!| |!| |!| |!| |!|
Alignment - correct answer ✔Actions to ensure that a process or activity
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
supports the organization's strategy, goals and objectives.
|!| |!| |!| |!| |!| |!|
American Association for Laboratory Accreditation (A2LA) - correct answer
|!| |!| |!| |!| |!| |!| |!| |!| |!|
✔An organization that formally recognizes another organization's
|!| |!| |!| |!| |!| |!| |!|
competency to perform specific tests, types of tests or calibrations.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
American Customer Satisfaction Index (ACSI) - correct answer ✔Released
|!| |!| |!| |!| |!| |!| |!| |!| |!|
for the first time in October 1994, an economic indicator and cross
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
industry measure of the satisfaction of U.S. household customers with the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
quality of the goods and services available to them. This includes goods
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
and services produced in the United States and imports from foreign firms
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
that have substantial market shares or dollar sales. ASQ is a founding
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sponsor of the ACSI, along with the University of Michigan Business School
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
and the CFI Group.
|!| |!| |!| |!|
American National Standards Institute (ANSI) - correct answer ✔A private,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
nonprofit organization that administers and coordinates the U.S. voluntary
|!| |!| |!| |!| |!| |!| |!| |!| |!|
standardization and conformity assessment system. It is the U.S. member
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
body in the International Organization for Standardization, known as ISO.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
, American National Standards Institute-American Society for Quality (ANSI-
|!| |!| |!| |!| |!| |!| |!|
ASQ) - correct answer ✔Organization that accredits certification bodies for
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
ISO 9001 quality management systems, ISO 14001 environmental
|!| |!| |!| |!| |!| |!| |!| |!|
management systems and other industry specific requirements.
|!| |!| |!| |!| |!| |!|
American Society for Nondestructive Testing (ASNT) - correct answer ✔A
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
technical society for nondestructive testing (NDT) professionals.
|!| |!| |!| |!| |!| |!|
American Society for Quality (ASQ) - correct answer ✔A professional, not-
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
for profit association that develops, promotes and applies quality related
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
information and technology for the private sector, government and
|!| |!| |!| |!| |!| |!| |!| |!| |!|
academia. ASQ serves more than 108,000 individuals and 1,100 corporate
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
members in the United States and 108 other countries.
|!| |!| |!| |!| |!| |!| |!| |!|
American Society for Quality Control (ASQC) - correct answer ✔Name of
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
ASQ from 1946 through the middle of 1997, when the name was changed
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
to ASQ.
|!|
American Society for Testing and Materials (ASTM) - correct answer ✔Not-
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
forprofit organization that provides a forum for the development and
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
publication of voluntary consensus standards for materials, products,
|!| |!| |!| |!| |!| |!| |!| |!|
systems and services. |!| |!|
American Society for Testing and Materials (ASTM) International - correct
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
answer ✔Not-forprofit organization that provides a forum for the
|!| |!| |!| |!| |!| |!| |!| |!| |!|
development and publication of voluntary consensus standards for
|!| |!| |!| |!| |!| |!| |!| |!|
materials, products, systems and services.
|!| |!| |!| |!|
detailed solutions
Academic Quality Improvement Project (AQIP) - correct answer ✔A forum
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
for higher education institutions to review one another's action projects.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
Acceptance quality limit (AQL) - correct answer ✔In a continuing series of
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
lots, a quality level that, for the purpose of sampling inspection, is the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
limit of a satisfactory process average.
|!| |!| |!| |!| |!|
Acceptance number - correct answer ✔The maximum number of defects or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
defectives allowable in a sampling lot for the lot to be acceptable.
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
Acceptance sampling - correct answer ✔Inspection of a sample from a lot
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
to decide whether to accept that lot. There are two types: attributes
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sampling and variables sampling. In attributes sampling, the presence or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
absence of a characteristic is noted in each of the units inspected. In
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
variables sampling, the numerical magnitude of a characteristic is measured
|!| |!| |!| |!| |!| |!| |!| |!| |!|
and recorded for each inspected unit; this involves reference to a
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
continuous scale of some kind. |!| |!| |!| |!|
Acceptance sampling plan - correct answer ✔A specific plan that indicates
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
the sampling sizes and associated acceptance or non acceptance criteria to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
be used. In attributes sampling, for example, there are single, double,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
multiple, sequential, chain and skip-lot sampling plans. In variables
|!| |!| |!| |!| |!| |!| |!| |!| |!|
sampling, there are single, double and sequential sampling plans. For
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
,detailed descriptions of these plans, see the standard ANSI/ISO/ASQ A3534-
|!| |!| |!| |!| |!| |!| |!| |!| |!|
2-1993: Statistics—Vocabulary and Symbols—Statistical Quality Control.
|!| |!| |!| |!| |!|
Accreditation - correct answer ✔Certification by a recognized body of the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
facilities, capability, objectivity, competence and integrity of an agency,
|!| |!| |!| |!| |!| |!| |!| |!| |!|
service or operational group or individual to provide the specific service or
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
operation needed. The term has multiple meanings depending on the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sector. Laboratory accreditation assesses the capability of a laboratory to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
conduct testing, generally using standard test methods. Accreditation for
|!| |!| |!| |!| |!| |!| |!| |!| |!|
healthcare organizations involves an authoritative body surveying and
|!| |!| |!| |!| |!| |!| |!| |!|
verifying compliance with recognized criteria, similar to certification in
|!| |!| |!| |!| |!| |!| |!| |!| |!|
other sectors.
|!|
Accreditation body - correct answer ✔An organization with authority to
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
accredit other organizations to perform services such as quality system
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
certification.
Accuracy - correct answer ✔The characteristic of a measure.
|!| |!| |!| |!| |!| |!| |!| |!|
Activity based costing - correct answer ✔An accounting system that assigns
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
costs to a product based on the amount of resources used to design,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
order or make it.
|!| |!| |!|
Activity network diagram - correct answer ✔An arrow diagram used in
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
planning.
Advanced Product Quality Planning (APQP) - correct answer ✔High level
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
automotive process for product realization, from design through production
|!| |!| |!| |!| |!| |!| |!| |!|
part approval.
|!| |!|
,Adverse event - correct answer ✔Healthcare term for any event that is not
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
consistent with the desired, normal or usual operation of the organization;
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
also known as a sentinel event.
|!| |!| |!| |!| |!| |!|
Affinity diagram - correct answer ✔A management tool for organizing
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
information (usually gathered during a brainstorming activity).
|!| |!| |!| |!| |!| |!|
Alignment - correct answer ✔Actions to ensure that a process or activity
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
supports the organization's strategy, goals and objectives.
|!| |!| |!| |!| |!| |!|
American Association for Laboratory Accreditation (A2LA) - correct answer
|!| |!| |!| |!| |!| |!| |!| |!| |!|
✔An organization that formally recognizes another organization's
|!| |!| |!| |!| |!| |!| |!|
competency to perform specific tests, types of tests or calibrations.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
American Customer Satisfaction Index (ACSI) - correct answer ✔Released
|!| |!| |!| |!| |!| |!| |!| |!| |!|
for the first time in October 1994, an economic indicator and cross
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
industry measure of the satisfaction of U.S. household customers with the
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
quality of the goods and services available to them. This includes goods
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
and services produced in the United States and imports from foreign firms
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
that have substantial market shares or dollar sales. ASQ is a founding
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
sponsor of the ACSI, along with the University of Michigan Business School
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
and the CFI Group.
|!| |!| |!| |!|
American National Standards Institute (ANSI) - correct answer ✔A private,
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
nonprofit organization that administers and coordinates the U.S. voluntary
|!| |!| |!| |!| |!| |!| |!| |!| |!|
standardization and conformity assessment system. It is the U.S. member
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
body in the International Organization for Standardization, known as ISO.
|!| |!| |!| |!| |!| |!| |!| |!| |!|
, American National Standards Institute-American Society for Quality (ANSI-
|!| |!| |!| |!| |!| |!| |!|
ASQ) - correct answer ✔Organization that accredits certification bodies for
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
ISO 9001 quality management systems, ISO 14001 environmental
|!| |!| |!| |!| |!| |!| |!| |!|
management systems and other industry specific requirements.
|!| |!| |!| |!| |!| |!|
American Society for Nondestructive Testing (ASNT) - correct answer ✔A
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
technical society for nondestructive testing (NDT) professionals.
|!| |!| |!| |!| |!| |!|
American Society for Quality (ASQ) - correct answer ✔A professional, not-
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
for profit association that develops, promotes and applies quality related
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
information and technology for the private sector, government and
|!| |!| |!| |!| |!| |!| |!| |!| |!|
academia. ASQ serves more than 108,000 individuals and 1,100 corporate
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
members in the United States and 108 other countries.
|!| |!| |!| |!| |!| |!| |!| |!|
American Society for Quality Control (ASQC) - correct answer ✔Name of
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
ASQ from 1946 through the middle of 1997, when the name was changed
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
to ASQ.
|!|
American Society for Testing and Materials (ASTM) - correct answer ✔Not-
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
forprofit organization that provides a forum for the development and
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
publication of voluntary consensus standards for materials, products,
|!| |!| |!| |!| |!| |!| |!| |!|
systems and services. |!| |!|
American Society for Testing and Materials (ASTM) International - correct
|!| |!| |!| |!| |!| |!| |!| |!| |!| |!|
answer ✔Not-forprofit organization that provides a forum for the
|!| |!| |!| |!| |!| |!| |!| |!| |!|
development and publication of voluntary consensus standards for
|!| |!| |!| |!| |!| |!| |!| |!|
materials, products, systems and services.
|!| |!| |!| |!|
