IT - Essentials Exam Questions and Answers Already Passed

IT - Essentials Exam Questions and Answers Already Passed the active partition - Answers Which location on a hard disk is used by the BIOS to search for operating system instructions in order to boot a PC? verification that driver software is working correctly confirmation that printer and computer are communicating - Answers A user has installed a new printer. Which two pieces of information about the printer operation are provided by printing a test page from the computer? Support is based on the SLA for that customer. - Answers What determines the level of support that a call center technician will provide to an individual customer? liability release form - Answers Which document can be signed by both a user and a computer repair shop to release the shop from backing up user data? the use of an antistatic wrist strap the use of an antistatic mat - Answers Which two procedures can help protect against ESD when working on a computer system? (Choose two.) Use the ipconfig /release and ipconfig /renew commands to request a new IPv4 address. Reboot the client machine that is using the 169.254.x.x address. Turn on the device that is acting as a DHCP server. - Answers What are three common solutions for a PC that displays an IP address starting with 169.254.x.x? (Choose three.) hard drive settings operating system booting - Answers Which two aspects of a computer can be protected by setting the BIOS password? (Choose two.) An app is using too many resources. The device is roaming between call towers. The display is set to a high level of brightness. - Answers A user notices that a mobile device is draining power faster than is normal. What are three causes of quick battery drain? (Choose three.) There are no missing or bent connector pins. Cables are not bent sharply around adapter cards. - Answers After resolving an intermittent CD-ROM drive fault by firmly reconnecting a loose cable, the technician then decides to inspect all other cable connections to prevent other faults from occurring. Which two conditions will help to prevent future cable and connector faults? (Choose two.) isopropyl alcohol - Answers Which cleaning material should be used to clean component contacts? false - Answers True or False? An intrusion detection system works inline and has the ability to drop malicious traffic. a corrupted registry virus infection failed service pack installation - Answers What are three common causes of operating systems problems? (Choose three.) Document the findings, actions, and outcomes. - Answers A specific computer has an issue that could not be resolved by the help desk technician. The on-site technician finds that Windows updates have been disabled. The technician re-enables the update service, configures the computer for automatic updates, downloads and installs all missing updates, ensures the computer boots successfully, and verifies with the customer that the issue has been resolved. Which step, if any, is next? application, transport, internet, network access - Answers What are the four layers in the TCP/IP reference model? true - Answers True or False? Thin clients require a network connection to remote servers to perform data processing. Set the file permissions to Read and Execute. - Answers After logging into a computer, a user can view files but is unable to download the files. What action can the administrator take to allow the user to download the files while preventing deletion of the files? Change the boot sequence in the BIOS. - Answers A technician has been asked to reinstall the OS on a computer that has a corrupted operating system. The technician inserts the installation media in the optical drive. What would be the most likely action the technician should perform next?