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What is the Northwest Health System's
What is the Northwest Health System's Mission Statement? ✔✔ to provide extraordinary healthcare
service and enrich the lives in the communities we serve
What does the acronym AIDET stand for? ✔✔ acknowledge, introduce, duration, explain, thank you
A patient who is admitted to the hospital has the right to expect what? ✔✔ care that safeguards their
dignity and respects their cultural, psychological, and spiritual values
What acronym would you use to help you remember what to do in the event of a fire? ✔✔ RACE
What does RACE stand for? ✔✔ rescue, alarm, contain, extinguish
What does the Material Safety Data Sheet contain? ✔✔ lists ingredients, precautions for use, storage
reactivity, clean up procedures and most important health hazards
If an employee is accidentally exposed to blood or body fluids, he or she should do what? ✔✔ he or she
should wash the exposed area with soap and water immediately
The ideal lifting posture includes what positions? ✔✔ planting your feet firmly to get a stable base,
bending at your knees, tightening your abdominal muscles to support your spine, keeping your back
upright with your natural posture, lifting with your legs
What is PHI? ✔✔ protected health information, covers patient information in any form (written, verbal,
or electronic)
Can an inpatient's family look at the patient's chart while he/she is in the hospital? ✔✔ yes if the patient
gives permission
, How can disruptive behavior manifest itself? ✔✔ profanity, demeaning behavior, sexual comments or
innuendo, inappropriate touching, racial or ethnic jokes, outbursts of anger, throwing objects
How does quality improvement occur continuously within our organization? ✔✔ by focusing on process
problems, not people problems, by looking at IDEA (identify, determine, explore, activate) cycle and
identifying process problems, and by involving all employees and not just management
Joint Commission ✔✔ an independent, non-profit organization that accredits and certifies health care
organizations and programs
The Joint Commission complete which of the following tasks? ✔✔ Investigates calls from any source
regarding patient safety and quality of care
When should you practice Hand Hygiene? ✔✔ before patient contact (entering room), before aseptic
task (and performing different tasks on patient), after body fluid exposure risk, after patient contact
(leaving room), after contact with patient surroundings
When should you use soap and water? ✔✔ when hands are visibly soiled and when caring for patient
whose infections produce spores
When should you use an alcohol based product (hand sanitizer)? ✔✔ when hands are not visibly soiled
and for routine use between patient contact
What is a Code Red? ✔✔ fire
What is a Code Blue? ✔✔ cardiac arrest/emergency
What are the general standards of behavior in Attitude and Appearance? ✔✔ Be kind, positive, and
respectful to the patients. Wear professional attire and your ID. Keep your work area clean and
organized.RACE ✔✔ Rescue / Alert / Contain / Extinguish