ISC Training Exam Questions and Correct
Answers
What is the Termed Appt type used for?
When a pt has not been seen at NAL for any services for a year or more
What is the Referral appt type used for?
When a pt is currently receiving services at NAL
What is the New Patient appt type used for?
When it's the pt's first time coming to a clinic
If a patient is currently receiving ARMHS services through NAL but wants to schedule
for therapy at NB, what appt type do you schedule it as?
New Patient, since it is the first official time pt is walking into the clinic
Who attends the intake for OP therapy if the child is 12 or younger?
Parent/Guardian ONLY (unless FMP states otherwise)
Who attends the intake for testing if the child is 12 or under?
Parent/Guardian ONLY (unless FMP states otherwise)
Who attends the intake for psychiatry if the child is 12 or under?
BOTH parent/guardian AND child
Who attends the intake for CTSS, no matter what age?
BOTH parent/guardian AND child
What do you write in the appt comments line for an intake appt for therapy?
,Service Method; Main concerns; Who scheduled; Who referred
(example: In office; ANX/DEP; Sched: Self; Ref: Allina Hospital)
How long is a testing intake?
60 min
How long is a results session for testing?
60 min
How long is a child psychiatry intake appt?
90 min
How long is an adult psychiatry intake appt?
75 min
What are the three main intake appt types?
New Patient; Termed; Referral
What insurance will only cover Nutrition if the patient has Type II Diabetes?
Medicare
If a patient has BCBS OOS policy, who do you schedule them with?
A provider who is UNSUPERVISED and fully credentialed
Insurance that will cover ARMHS Services
MA or PMAP, commercial policies do not cover ARMHS
Insurances managed by Medicare
Health Partners Freedom Plan (HP and MDCR)
Blue Platinum (BCBS and MDCR)
, How do you enter MA into PM?
Medicaid
How do you add Medica into PM?
UBH Medica
Who do you email if an intake appt is late added, for insurance verification?
Jennifer Mead, Barbara Rumpza, and Elyse Fleischer
What do you add to the subject line of the email you send to Barbara, Jennifer, and
Elyse for insurance verification for a late-add appt?
"Late Add - Provider Name - Date of the Appt - Time of the Appt"
If someone NSLC their therapy intake with their provider, are you able to reschedule
them?
Yes, as long as it is only the first one
If someone NSLC their first psychiatry intake, are you able to reschedule them?
Yes
If someone NSLC their second psychiatry intake, are you able to reschedule them?
No. They are discharged from all NAL psychiatry for one year from the date of their 2nd
missed intake
Who attends a family therapy intake if the family is all 18+?
Send a task to the provider asking which family member(s) should attend the first
appointment.
Who attends family therapy intake if the kids are all under 18?
Answers
What is the Termed Appt type used for?
When a pt has not been seen at NAL for any services for a year or more
What is the Referral appt type used for?
When a pt is currently receiving services at NAL
What is the New Patient appt type used for?
When it's the pt's first time coming to a clinic
If a patient is currently receiving ARMHS services through NAL but wants to schedule
for therapy at NB, what appt type do you schedule it as?
New Patient, since it is the first official time pt is walking into the clinic
Who attends the intake for OP therapy if the child is 12 or younger?
Parent/Guardian ONLY (unless FMP states otherwise)
Who attends the intake for testing if the child is 12 or under?
Parent/Guardian ONLY (unless FMP states otherwise)
Who attends the intake for psychiatry if the child is 12 or under?
BOTH parent/guardian AND child
Who attends the intake for CTSS, no matter what age?
BOTH parent/guardian AND child
What do you write in the appt comments line for an intake appt for therapy?
,Service Method; Main concerns; Who scheduled; Who referred
(example: In office; ANX/DEP; Sched: Self; Ref: Allina Hospital)
How long is a testing intake?
60 min
How long is a results session for testing?
60 min
How long is a child psychiatry intake appt?
90 min
How long is an adult psychiatry intake appt?
75 min
What are the three main intake appt types?
New Patient; Termed; Referral
What insurance will only cover Nutrition if the patient has Type II Diabetes?
Medicare
If a patient has BCBS OOS policy, who do you schedule them with?
A provider who is UNSUPERVISED and fully credentialed
Insurance that will cover ARMHS Services
MA or PMAP, commercial policies do not cover ARMHS
Insurances managed by Medicare
Health Partners Freedom Plan (HP and MDCR)
Blue Platinum (BCBS and MDCR)
, How do you enter MA into PM?
Medicaid
How do you add Medica into PM?
UBH Medica
Who do you email if an intake appt is late added, for insurance verification?
Jennifer Mead, Barbara Rumpza, and Elyse Fleischer
What do you add to the subject line of the email you send to Barbara, Jennifer, and
Elyse for insurance verification for a late-add appt?
"Late Add - Provider Name - Date of the Appt - Time of the Appt"
If someone NSLC their therapy intake with their provider, are you able to reschedule
them?
Yes, as long as it is only the first one
If someone NSLC their first psychiatry intake, are you able to reschedule them?
Yes
If someone NSLC their second psychiatry intake, are you able to reschedule them?
No. They are discharged from all NAL psychiatry for one year from the date of their 2nd
missed intake
Who attends a family therapy intake if the family is all 18+?
Send a task to the provider asking which family member(s) should attend the first
appointment.
Who attends family therapy intake if the kids are all under 18?
