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g g g g g g g g
Chapter 02 Focusing on Interpersonal and Group Communicat
g g g g g g g
ion
MULTICHOICE
1. Whichg ofg theg followingg statementsg isg trueg ofg Abrahamg Maslow'sg conceptg ofg ag hierarchyg ofg needs?
(A) Ingourgsociety,gmostgpeoplegsatisfygtheirgupper-levelgneedsgbeforegsatisfyinggtheirglower-
levelgneeds.
(B) Socialg needsg includeg theg needg tog achieveg one'sg fullestg potentialg throughg artisticg channels.
(C) Theg importanceg ofg ag needg levelg increasesg afterg itsg needsg areg satisfied.
(D) Effectiveg communicatorsg areg ableg tog identifyg andg appealg tog needg levelsg ing variousg individuals.
Answerg :g (D)
2. Aftergearninggagscholarshipgforgsuperiorggradesgingschool,gMiquelgreceivesgagcongratulatorygletter
gfromgthe gdean gof gthegschool.gThis gcommunicationginteraction gisgconsidered g .
(A) visualg kinesicg communication
(B) ag positiveg stroke
(C) vocalg kinesicg communication
(D) ag negativeg stroke
Answerg :g (B)
3. Whichg ofg theg followingg exemplifiesg ag negativeg stroke?
(A) Ang employeeg receivingg ang appreciationg messageg fromg hisg boss
(B) Ang employeeg beingg congratulatedg forg ag promotion
(C) Ag studentg beingg reprimandedg byg hisg schoolg principal
(D) Ag speakerg receivingg completeg attentiong fromg ang audience
Answerg :g (C)
4. AreagIgofgthegJoharigWindowgisgcalledgtheg .
(A) secretgarea
(B) unknowng area
(C) blindg area
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g g g g g g g g
(D) openg area
Answerg :g (D)
5. Whichg ofg theg followingg isg ag differenceg betweeng Areag Ig andg Areag IIg ofg theg Joharig Window?
(A) AreagIgdesignatesgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus,gwhereasgA
reagIIgdesignatesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus.
(B) AreagIgrepresentsgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus,gwhere
asgAreagIIgrepresentsgdesignatesgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgu
s.
(C) AreagIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus,g whereasgAreag
IIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves.
(D) AreagIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves,gw
hereasgAreagIIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus.
Answerg :g (C)
6. ofgthegJoharigWindowgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotg
knowgaboutgus.
(A) AreagI
(B) AreagII
(C) AreagIII
(D) Areag IV
Answerg :g (D)
7. Whichg ofg theg followingg isg ag differenceg betweeng Areag IIIg andg Areag IVg ofg theg Joharig Window?
(A) AreagIIIgrepresentsgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus,gwhere
asgAreagIVgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus.
(B) AreagIIIgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus,gwhere
asgAreagIVgrepresentsgthingsg wegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus.
(C) AreagIIIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus,gwhereasgAreag I
Vgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves.
(D) AreagIIIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves,gw
hereasgAreagIVgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus.
Answerg :g (A)
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g g g g g g g g
8. Accordingg tog theg older,g traditionalg viewg ofg management,g .
(A) workersg areg concernedg onlyg aboutg satisfyingg lower-levelg needs
(B) workersg areg motivatedg solelyg throughg intrinsicg rewards
(C) individualsg shouldg beg giveng moreg importanceg thang theg job
(D) individualsg shouldg beg treatedg asg adultsg sog thatg theyg actg asg adults
Answerg :g (A)
9. Whichg ofg theg followingg isg ag differenceg betweeng verbalg communicationg andg ag metacommunication?
(A) Verbalgcommunicationgisgexpressedgingwords,gwhereasgagmetacommunicationgaccompaniesgag
messagegthatgisgexpressedgingwords.
(B) Verbalgcommunicationgincludesgonlygspeech,gwhereasgagmetacommunicationgincludesgonlyg
writing.
(C) Verbalgcommunicationgimpliesgangidea,gwhereasgagmetacommunicationgexplicitlygexpressesgangi
dea.
(D) Verbalgcommunicationgisgexpressedgthroughgagvocalgkinesicgmessage,gwhereasgag
metacommunicationgisgexpressedgthroughgagvisualgkinesicgmessage.
Answerg :g (A)
10. JanetgisgagprojectgmanagergofgPrintenniagInc.,gagcontentgwritinggfirm.gDuringgagprojectgbriefingg sess
ion,gJanetgturnedgtoghergsubordinate,gJuan,gandgsaid,g"Thisgprojectgisgcrucial.gPleaseginformg beforehand
gifgyougneedgtogtakegleave."gJanetgimpliedgthatgJuan gisgnotgdependable,gandgshegassumedg thatg Juang und
erstoodg whatg sheg wasg implying.g Ing thisg scenario,g Janetg expressedg herg messageg through
.
(A) brainstorming
(B) ag stroke
(C) ag metacommunication
(D) consensus
Answerg :g (C)
11. AlangwasgbeingginterviewedgforgthegpositiongofgbusinessganalystgatgAmberggSolutionsgInc.gSusan,g t
heginterviewer,glookedgatghimgandgobservedgthatghegwasgdressedginappropriatelygandglookedgdisintere
sted.gSusangassumedgthatgAlangdidgnotgcaregmuchgforgthegjobgandgsubsequentlygrejectedghisg applicatio
n.gIngthisgscenario,gwhichgofgthegfollowinggconveyedgthegmessagegthatgAlangwasgnotgmuchg interestedgin
gthegjob?
(A) Excommunication
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g g g g g g g g
Chapter 02 Focusing on Interpersonal and Group Communicat
g g g g g g g
ion
MULTICHOICE
1. Whichg ofg theg followingg statementsg isg trueg ofg Abrahamg Maslow'sg conceptg ofg ag hierarchyg ofg needs?
(A) Ingourgsociety,gmostgpeoplegsatisfygtheirgupper-levelgneedsgbeforegsatisfyinggtheirglower-
levelgneeds.
(B) Socialg needsg includeg theg needg tog achieveg one'sg fullestg potentialg throughg artisticg channels.
(C) Theg importanceg ofg ag needg levelg increasesg afterg itsg needsg areg satisfied.
(D) Effectiveg communicatorsg areg ableg tog identifyg andg appealg tog needg levelsg ing variousg individuals.
Answerg :g (D)
2. Aftergearninggagscholarshipgforgsuperiorggradesgingschool,gMiquelgreceivesgagcongratulatorygletter
gfromgthe gdean gof gthegschool.gThis gcommunicationginteraction gisgconsidered g .
(A) visualg kinesicg communication
(B) ag positiveg stroke
(C) vocalg kinesicg communication
(D) ag negativeg stroke
Answerg :g (B)
3. Whichg ofg theg followingg exemplifiesg ag negativeg stroke?
(A) Ang employeeg receivingg ang appreciationg messageg fromg hisg boss
(B) Ang employeeg beingg congratulatedg forg ag promotion
(C) Ag studentg beingg reprimandedg byg hisg schoolg principal
(D) Ag speakerg receivingg completeg attentiong fromg ang audience
Answerg :g (C)
4. AreagIgofgthegJoharigWindowgisgcalledgtheg .
(A) secretgarea
(B) unknowng area
(C) blindg area
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g g g g g g g g
(D) openg area
Answerg :g (D)
5. Whichg ofg theg followingg isg ag differenceg betweeng Areag Ig andg Areag IIg ofg theg Joharig Window?
(A) AreagIgdesignatesgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus,gwhereasgA
reagIIgdesignatesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus.
(B) AreagIgrepresentsgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus,gwhere
asgAreagIIgrepresentsgdesignatesgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgu
s.
(C) AreagIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus,g whereasgAreag
IIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves.
(D) AreagIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves,gw
hereasgAreagIIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus.
Answerg :g (C)
6. ofgthegJoharigWindowgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotg
knowgaboutgus.
(A) AreagI
(B) AreagII
(C) AreagIII
(D) Areag IV
Answerg :g (D)
7. Whichg ofg theg followingg isg ag differenceg betweeng Areag IIIg andg Areag IVg ofg theg Joharig Window?
(A) AreagIIIgrepresentsgthingsgwegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus,gwhere
asgAreagIVgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus.
(B) AreagIIIgincludesgthingsgwegdognotgknowgaboutgourselvesgandgothersgdognotgknowgaboutgus,gwhere
asgAreagIVgrepresentsgthingsg wegknowgaboutgourselvesgbutgthatgothersgdognotgknowgaboutgus.
(C) AreagIIIgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus,gwhereasgAreag I
Vgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves.
(D) AreagIIIgdesignatesgthosegthingsgothersgknowgaboutgusgbutgthatgwegdognotgknowgaboutgourselves,gw
hereasgAreagIVgrepresentsgwhatgwegknowgaboutgourselvesgandgwhatgothersgknowgaboutgus.
Answerg :g (A)
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g g g g g g g g
8. Accordingg tog theg older,g traditionalg viewg ofg management,g .
(A) workersg areg concernedg onlyg aboutg satisfyingg lower-levelg needs
(B) workersg areg motivatedg solelyg throughg intrinsicg rewards
(C) individualsg shouldg beg giveng moreg importanceg thang theg job
(D) individualsg shouldg beg treatedg asg adultsg sog thatg theyg actg asg adults
Answerg :g (A)
9. Whichg ofg theg followingg isg ag differenceg betweeng verbalg communicationg andg ag metacommunication?
(A) Verbalgcommunicationgisgexpressedgingwords,gwhereasgagmetacommunicationgaccompaniesgag
messagegthatgisgexpressedgingwords.
(B) Verbalgcommunicationgincludesgonlygspeech,gwhereasgagmetacommunicationgincludesgonlyg
writing.
(C) Verbalgcommunicationgimpliesgangidea,gwhereasgagmetacommunicationgexplicitlygexpressesgangi
dea.
(D) Verbalgcommunicationgisgexpressedgthroughgagvocalgkinesicgmessage,gwhereasgag
metacommunicationgisgexpressedgthroughgagvisualgkinesicgmessage.
Answerg :g (A)
10. JanetgisgagprojectgmanagergofgPrintenniagInc.,gagcontentgwritinggfirm.gDuringgagprojectgbriefingg sess
ion,gJanetgturnedgtoghergsubordinate,gJuan,gandgsaid,g"Thisgprojectgisgcrucial.gPleaseginformg beforehand
gifgyougneedgtogtakegleave."gJanetgimpliedgthatgJuan gisgnotgdependable,gandgshegassumedg thatg Juang und
erstoodg whatg sheg wasg implying.g Ing thisg scenario,g Janetg expressedg herg messageg through
.
(A) brainstorming
(B) ag stroke
(C) ag metacommunication
(D) consensus
Answerg :g (C)
11. AlangwasgbeingginterviewedgforgthegpositiongofgbusinessganalystgatgAmberggSolutionsgInc.gSusan,g t
heginterviewer,glookedgatghimgandgobservedgthatghegwasgdressedginappropriatelygandglookedgdisintere
sted.gSusangassumedgthatgAlangdidgnotgcaregmuchgforgthegjobgandgsubsequentlygrejectedghisg applicatio
n.gIngthisgscenario,gwhichgofgthegfollowinggconveyedgthegmessagegthatgAlangwasgnotgmuchg interestedgin
gthegjob?
(A) Excommunication
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