UPDATED ACTUAL Exam Questions and
CORRECT Answers
In addition to skills and experience, which of the following personal traits should you use to help
students learn? - CORRECT ANSWER - Knowledge
Which of the following is NOT an internal barrier to effective communication? - CORRECT
ANSWER - Temperature
What is the purpose of feedback in communications? - CORRECT ANSWER - Ensure
understanding
Which of the following barriers is one of the greatest obstacles to effective communications? -
CORRECT ANSWER - Fear
Listening is an active process that must be learned. Which of the following student responses
helps this learning process? - CORRECT ANSWER - Concentration and attention
Raised hands and relevant questions are sure signs of which of the following listening factors? -
CORRECT ANSWER - Effective communication
Spoken words alone account for what percentage of the impact of a message? - CORRECT
ANSWER - 7%
The use of understandable speech describes which of the following delivery techniques? -
CORRECT ANSWER - Articulation
In your instructor delivery, you should avoid which of the following manners of speaking -
CORRECT ANSWER - Mumbling
, What is the normal words-per-minute rate of speech delivery? - CORRECT ANSWER - 75
- 100 - Wrong
100 - 125 - Wrong
Which of the following elements concerns the correct usage of the spoken or written word? -
CORRECT ANSWER - Grammer
Which of the following communication skills involves a change in the normal pitch or tone of
your voice? - CORRECT ANSWER - Inflection
Which of the following teaching techniques combines volume with vitality and conviction? -
CORRECT ANSWER - Feedback
What is the most powerful element of instructor presence in front of a class? - CORRECT
ANSWER - Direct eye contact
To judge your effectiveness and make necessary adjustments in your presentations, you should
rely on which of the following communication techniques? - CORRECT ANSWER -
Feedback
Appropriate body movements have which of the following effects on verbal communications? -
CORRECT ANSWER - Reinforcing
When teaching a lesson, how long should you maintain eye contact with your students? -
CORRECT ANSWER - 3 - 5 seconds
A natural movement of any part of the body that conveys a thought or an emotion or reinforces
oral expression defines which of the following communication skills? - CORRECT
ANSWER - Gesturing